Herb Chambers Ford of Westborough

My service visit was quick and efficient. They explained exactly what was needed and got me in and out. They explained exactly what was needed and got me in and out. More

The service at Herb Chambers Ford of Westborough has been outstanding, and very understanding of my time and financial constraints. Anthony and the service crew have been upfront, direct, and honestly let me outstanding, and very understanding of my time and financial constraints. Anthony and the service crew have been upfront, direct, and honestly let me know when there are critical needs. Highly recommended! More

My service appointment went smooth. The employees are helpful and great to work with. They let me know what I was due for and they took care of it in a timely manner. Even got a truck w The employees are helpful and great to work with. They let me know what I was due for and they took care of it in a timely manner. Even got a truck wash. Thank you for a great experience! More

This dealership is top notch all around. The work is great, and all of the associates are knowledgeable, helpful and pleasant. The work is great, and all of the associates are knowledgeable, helpful and pleasant. More

I went in for my oil change, tire rotation, fluids and basic maintenance check-up. My service was excellent, the service man was very attentive, and addressed my questions. Everything was done in a timely basic maintenance check-up. My service was excellent, the service man was very attentive, and addressed my questions. Everything was done in a timely manner. More

Anthony’ in service listen to my problem and told me that everything would be repaired. What really impressed was everybody was friendly not like the Dealership I bought the car from everything would be repaired. What really impressed was everybody was friendly not like the Dealership I bought the car from More

Avoid this dealership at all costs. My car has 2 recalls on it currently. Five months ago I scheduled an appointment to get it resolved. After rearranging my work schedule around the ti My car has 2 recalls on it currently. Five months ago I scheduled an appointment to get it resolved. After rearranging my work schedule around the time to drop off my car, I arrived to the dealership to find out that the repair would take a week. That is all fine, however they were unable to provide a rental car for me. Two more occasions I had an appointment, with Rick the manager knowing I would need a rental, (as most people would be unable to be without a vehicle for a whole week) . Both times I was met with excuses as to why they did not have a rental. Since it’s been almost 6 months now that I have been unable to resolve the recalls on my vehicle that include serious safety issues, I called yet again to be told that there is no rental car that can be provided to me. A month ago I was told I was “next in line” to get the rental, and am now being told I’m “fifth” in line. For the past 1/2 of a year I have spent more time going to this dealership thinking I could have the recall resolved, just to be turned away by Rick, with a different excuse each time. Luckily for me, I made one call to another dealership and they have rentals available no problem, and will be able to fix my car next week. Please avoid Ford in Westborough, as they have made it clear over and over again that they are unwilling to help a loyal Ford customer. More

Everything has gone better than one could expect. The service was completed before the scheduled time. The staff was pleasant and easy to work with The service was completed before the scheduled time. The staff was pleasant and easy to work with More

Herb Chambers always takes good care of my vehicle. Staff is always accommodating to my needs. Came in for a battery and they saw there was a recall and they took care of it at the same time. Staff is always accommodating to my needs. Came in for a battery and they saw there was a recall and they took care of it at the same time. More

Whole process was easy. Offered me a more than fair trade for my car. No haggling, no games - really straightforward. Great staff! Offered me a more than fair trade for my car. No haggling, no games - really straightforward. Great staff! More