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Herb Chambers Ford of Westborough

Westborough, MA

4.8
1,034 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,034 reviews

December 31, 2020

On-time, quick, thorough, fair price, and informative (by Heather). Not much more for which you can ask. Mike is always friendly, too, although this time, I didn't need a ride. More

by WorcesterFordOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather.
Jan 04, 2021 -

Herb Chambers Ford of Westborough responded

WorcesterFordOwner - Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Heather and Mike are both valued members of our team and we're so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future! - Herb Chambers Ford of Westborough team

December 25, 2020

Jason Lehner is an amazing general sales manager and the service team is a pleasure to deal with every time. The only place I service my truck. More

by Sc351w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Muriuki, Brenda Davis
Dec 29, 2020 -

Herb Chambers Ford of Westborough responded

Sc351w - Thank you for this terrific review and for your continued patronage! Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we've succeeded. We're so glad Jason and the rest of our team have been able to assist you with your automotive needs. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! - Herb Chambers Ford of Westborough team

December 17, 2020

Herb Chambers is always courteous and kind when I walk through the doors. They fixed what was wrong and left me feeling like I was a star More

by Tyler S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Herb Chambers Ford of Westborough responded

Tyler S - Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with our team. We value your business and hope to see you again soon! - Herb Chambers Ford of Westborough team

December 14, 2020

What great customer service! Jason Lehner, the General Sales Manager, got involved early on and made sure that the special considerations I needed during the pandemic were met. From the first contact, ev More

by MMacRae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Lehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jilian Fuller
Dec 29, 2020 -

Herb Chambers Ford of Westborough responded

MMacRae - Thank you! We work hard to ensure that every transaction is transparent, efficient, and enjoyable. Buying a new vehicle should be a great experience and we're so happy to know that Jason and the rest of the team were able to deliver. If there is anything further we can do to assist you, please feel free to reach out as we are always happy to help! - Herb Chambers Ford of Westborough team

December 11, 2020

Heather was very helpful and friendly. She went above and beyond to look at my truck. Was a pleasure working with her and looking forward to seeing her again on Monday. More

by Dmluchini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Emond
Dec 28, 2020 -

Herb Chambers Ford of Westborough responded

Dmluchini - Thank you so much for taking the time to share your experience! We are incredibly fortunate to have Heather on our team and we're so happy to know you enjoyed working with her. Thank you for your business and please let us know if there is ever anything we can do for you. - Herb Chambers Ford of Westborough team

December 08, 2020

we were surprisingly impressed with the organization, from the first phone call to the final signature. we expected a huge sterile, not personal operation not that the dealership was not clean it CERTA More

by stephendrummey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Garney, super dooper, Jilian Fuller
Dec 23, 2020 -

Herb Chambers Ford of Westborough responded

stephendrummey - First and foremost, thank you for taking the time to leave this feedback! We strive each and every day to provide our guests with professional, efficient and friendly service. We're so happy to know that your visit reflects that, and that our team was able to assist you in finding exactly what you wanted. Thank you so much for your business and we hope to have the opportunity to serve your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

December 08, 2020

Jason is such a pleasure to deal with when it comes to going through the vehicle buying experience. He is very knowledgeable and super honest. I have gone with Jason for numerous pickups over the years More

by cderamo52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Lehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Herb Chambers Ford of Westborough responded

cderamo52 - First, we would like to thank you for your loyalty to our dealership. Secondly, thank you for taking the time to write this review and recommendation! Jason's commitment to excellence is always in the forefront and we're so glad that is reflected in every one of your experiences with us. We truly value your business and hope to serve your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

December 08, 2020

I work with Jason Lehner who is hands on from start to finish. He oversees everything and truly makes you feel like family. He will give you the best deal and you can have confidence in him to do so. From More

by Bharty400
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Lehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Herb Chambers Ford of Westborough responded

Bharty400 - Thank you so much for taking the time to share your experience! We are incredibly fortunate to have Jason on our team and we're so happy to know you enjoyed working with us. Please let us know if there is ever anything we can do for you! - Herb Chambers Ford of Westborough team

December 06, 2020

Easy to make an appointment. Good communication regarding cost and status. Prompt friendly service. Heather was very helpful and pleasant as usual. I appreciated the shuttle. More

by margag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Dec 23, 2020 -

Herb Chambers Ford of Westborough responded

margag - Thank you for the great feedback,! We're so glad you had a successful and positive experience with Heather here at Herb Chambers Ford of Westborough. Please let us know if any other automotive needs arise in the future, as we are always happy to help! - Herb Chambers Ford of Westborough team

December 04, 2020

Heather Emond was absolutely,positively the best young lady I have ever worked with at any dealership. And I've been to many. KUDOS!! A More

by MJM5759
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Emond
Dec 23, 2020 -

Herb Chambers Ford of Westborough responded

MJM5759 - Thank you so much for the wonderful review! Heather is a valued team member and your feedback is a testament to her commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

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