Herb Chambers Ford of Westborough

Fast & Efficient I asked for an afternoon turnaround of my vehicle when I scheduled the service for Noon. When I arrived, I reported that my radio antenna was cracked I asked for an afternoon turnaround of my vehicle when I scheduled the service for Noon. When I arrived, I reported that my radio antenna was cracked in multiple spots, which I had not noticed when I made the appointment. The had the part in stock. My oil change, inspection sticker and new antenna was completed in only 3 hours. They called me on my cell phone, as requested, when it was ready. Great Job! More

Service Interval Vehicle dropped off on time for service and work was completed to my expectations, cleaned and returned when promised. Very satisfied with the servic Vehicle dropped off on time for service and work was completed to my expectations, cleaned and returned when promised. Very satisfied with the service and accommodations at this facility. More

Disappointment turned into great satisfaction We went to Herb Chambers Ford Westborough to look at a truck that we had gotten an e-price for only to find out that the information about the truck o We went to Herb Chambers Ford Westborough to look at a truck that we had gotten an e-price for only to find out that the information about the truck online was wrong. Upon finding out the sad news, we expected to leave without buying a truck. Paul Scannell inmediately asked us what we were looking for in a truck and was able to find one in the price range we wanted. He was very helpful, pleasant, and great to work with throughout, our purchase. More

Excellent Experience Excellent dealership, Paul was great for the sales process and made it pretty easy. He was very knowledgeable on the vehicle and helpful with the fin Excellent dealership, Paul was great for the sales process and made it pretty easy. He was very knowledgeable on the vehicle and helpful with the finer points after the sale too. A very positive experience all the way around. More

Excellent Service I had a great service experience. My Explorer had a faulty power steering. Mike got it repaired in time. Kept me updated despite of being over loaded. I had a great service experience. My Explorer had a faulty power steering. Mike got it repaired in time. Kept me updated despite of being over loaded. Great professionalism. Thanks. More

Easy experience Dropped my car off on Thursday night, went away for the weekend picked it up Monday:) All detailed inside & out as well as my 45k service while I was Dropped my car off on Thursday night, went away for the weekend picked it up Monday:) All detailed inside & out as well as my 45k service while I was on a beach! More

Always exceptional service Excellent dealership. This is my third Ford vehicle and all have been from Westborough. Staff is very knowledgeable and attentive to the customers. Ke Excellent dealership. This is my third Ford vehicle and all have been from Westborough. Staff is very knowledgeable and attentive to the customers. Keep up the good work! More

Friendly, REAL customer service Got a great car! Marie was excellent and very patient with me when making my decision. Didn't push it on me and got the car prepared in a timely manne Got a great car! Marie was excellent and very patient with me when making my decision. Didn't push it on me and got the car prepared in a timely manner. Highly recommend buying from this dealership! More

Awesome in every way The Customer Service provided by the folks at Herb Chambers Ford is fantastic. Without exception, everyone is friendly, courteous, very helpful, and The Customer Service provided by the folks at Herb Chambers Ford is fantastic. Without exception, everyone is friendly, courteous, very helpful, and truly cares about my vehicle. I am very happy with my interactions with all of people in Service, Sales, and the business in general. I really can’t think of anything I would suggest you change. I want to send special kudos and thanks out to your Service Manager, Keli Morin. She does an awesome job. More