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Herb Chambers Honda
Boston, MA
2,649 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 2,649 reviews
April 13, 2021
Horrible experience, we leased a Honda Civic at the end of the 3 year agreement decided to buy it. The car is in brand new condition with only 2,800 miles on it. We went two weeks ago there, agreed on the of the 3 year agreement decided to buy it. The car is in brand new condition with only 2,800 miles on it. We went two weeks ago there, agreed on the final price, paid it off and did sign all the paperwork. We were told to come this past weekend again to leave the car for the plates and sign the purchase and sale agreement. We did go early morning signed the “Purchase Contract” and left with a rental. Later on received a call from DJ the service manager telling us that we had to pay additional $1,200 because the car needs “service” and exactly for these three items: 1. Change cabin air filter, 2. Change windshield wipers, 3. Clean the brake rotors for the front wheels. Told him absolutely not, we did agree and sign the contract with the final price and everything should have been included there. DJ threatened us to take the car back, if we didn’t pay. Once we refused for the second time, he lowered the price to $827. Told him two things, 1. this was a brand new car with only 2,800 miles on it and he was trying to rip us off, 2. they were going to give the car back to us because the contract was signed and they already took the money from our bank account. We had to go back there the same day and speak to another manager to get the car. More
by seminieduard
Employees Worked With
DJ
April 03, 2021
Worked with Giselle who communicated very well through the whole buying process! Trustworthy and kept me at ease. I would highly recommend Herb Chambers Honda Boston! the whole buying process! Trustworthy and kept me at ease. I would highly recommend Herb Chambers Honda Boston! More
by kflamenco
April 03, 2021
I had an amazing experience at Herb Chambers thanks to Travis! I came in with the intention to strictly browse my options and left with a vehicle I am confident is right for me and my family. Travis was v Travis! I came in with the intention to strictly browse my options and left with a vehicle I am confident is right for me and my family. Travis was very professional, honest, and detail oriented. I am grateful that he recommended a vehicle with safety features that would best fit my lifestyle. I look forward to recommending my friends and family to him! Thank you Travis! More
by Amanda.np915
Employees Worked With
Travis Earle
April 02, 2021
When I arrived the car we discussed was available and when we began negotiating the numbers we started with were the exact numbers given over the phone. Nothing extra like so many other places. Sales m when we began negotiating the numbers we started with were the exact numbers given over the phone. Nothing extra like so many other places. Sales manager(s) and salesman were professional, polite and patient with all questions and hesitations on my part. Very rare. More
by thomas.evans
April 01, 2021
Service was excellent Each time I visit they take time to cover the details and options. Then I am given an affordable action plan and service to cover the details and options. Then I am given an affordable action plan and service More
by rochelle.thorpe
Employees Worked With
Other Employees :
Jose Yapul, Michael Bermudez, Danya Ou, Makayla Carter-Harris, Jose Rodriguez
March 27, 2021
Pleasant people who made the car buying and trading experience quite easy. Travis was very professional and the sales manager was excellent. Brought my car back for the sticker and naps and it was done experience quite easy. Travis was very professional and the sales manager was excellent. Brought my car back for the sticker and naps and it was done quickly and with professional Politeness More
by mahoney.paulj
Employees Worked With
Other Employees :
Travis Earle, Jay Calixto, Fabian Garcia
March 26, 2021
I've had my Honda serviced at Herb Chambers for the past four years and have worked with Sean DeSilva on numerous occasions. He always displays the utmost professionalism, attention to detail, and advocacy four years and have worked with Sean DeSilva on numerous occasions. He always displays the utmost professionalism, attention to detail, and advocacy on behalf of his clients. Patiently explains ongoing problems with the vehicle and ensures all my questions are answered. Clear and concise communication, he is a trustworthy service associate. Will continue to bring my Civic back. More
by ryan.knodle
Employees Worked With
Sean DeSilva
March 25, 2021
The service appointment started and finished promptly as scheduled, and the technician was helpful in answering my questions. The facility could have done a better job to enforce social distancing within th scheduled, and the technician was helpful in answering my questions. The facility could have done a better job to enforce social distancing within the office More
by jobseeker95479
Employees Worked With
Victor Lopez
March 24, 2021
I have been buying cars for over 50 year and this was without a doubt the very best experience I have ever had or ever could have expected. without a doubt the very best experience I have ever had or ever could have expected. More
by peter
