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Herb Chambers Honda
Boston, MA
2,632 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 2,632 reviews
November 07, 2020
I emailed for a 2012 Civic, Raejon was very hostile towards my questions. She was rude stating “I am capable Im a manager” but never actually helped. Raejon called me hostile for asking a question. Her towards my questions. She was rude stating “I am capable Im a manager” but never actually helped. Raejon called me hostile for asking a question. Her boss Dalence emails me and still no response from him too. Raejon then calls me back and states “ You are ignorant for complaining”. Customer service here is so bad I refuse to take the car even for free. Disgusting customer service, unprofessional and rude. I forwarded the emails to the company as I encourage everyone to do “Talk to Herb”. Worst thing to happen to Dorchester is the dealership. The General Manager could not be reached she informed I can only talk to Dalence while he’s not responding either!! Oh well, buying elsewhere. More
by N.Gomez
November 05, 2020
Not a legitimate dealership. Will not honor advertisements. No professionals in the building, wrote my complaint & keep getting automated responses front them. 0.0 stars. advertisements. No professionals in the building, wrote my complaint & keep getting automated responses front them. 0.0 stars. More
by T.Li
Employees Worked With
Michael Bermudez, Wilfredo Soto
October 31, 2020
Do not appreciate the struggle to just get a price. ALL stores provide pricing and information before hand except this store. They want you to come to switch you and make false promises of guaranteeing to stores provide pricing and information before hand except this store. They want you to come to switch you and make false promises of guaranteeing to beat prices. Not convenient way of doing business. More
by Bright7
Employees Worked With
Internet managers in their emails
October 31, 2020
Sean was incredibly knowledgeable, helpful, and patient. He was able to clearly explain my options to me and helped make me feel confident in my decisions. Thank you Sean! He was able to clearly explain my options to me and helped make me feel confident in my decisions. Thank you Sean! More
by sonia_brar27
Employees Worked With
Sean DeSilva
October 30, 2020
I went in for a used vehicle listed online. The vehicle was sold 2 months ago and still listed online right now. I did the Internet lead they said it’s available even after I left!! False advertising half was sold 2 months ago and still listed online right now. I did the Internet lead they said it’s available even after I left!! False advertising half of the vehicles online are sold or do not have titles so you’ll wait 2-3 months for overpriced cars!! No thanks! More
by Costas
October 29, 2020
Sean has made my experience extraordinary and goes out of his way to make sure whatever problems I have gets resolved efficiently. There are so many problems to reach the DMV at the moment, and there are no his way to make sure whatever problems I have gets resolved efficiently. There are so many problems to reach the DMV at the moment, and there are no clear instructions on reaching then during covid-19. He knew the next following steps I would need to take and saved me a lot of time by showing me the paperwork and necessary steps to take them. Herb chambers is defintely blessed to have someone like him around! More
by Elliengo5
Employees Worked With
Sean
October 29, 2020
Horrible customer service, worst experience. We went to 4 Honda stores near Boston this one was the worst pricing was the highest. Building is small no social distancing. Unprofessional staff. They refused t Honda stores near Boston this one was the worst pricing was the highest. Building is small no social distancing. Unprofessional staff. They refused to help us even their owner sitting there refused to come over to speak to us, we were switched to two sales people! Ended up buying a Honda elsewhere. “Best price guarantee” was not true they do not honor it. More
by Mary
October 15, 2020
The dealer has done an excellent job with supporting me in obtaining a brand new car at an affordable price and has taken great car of my services needed. in obtaining a brand new car at an affordable price and has taken great car of my services needed. More
by Pete
October 15, 2020
Travis Earle exceeded my expectations with his knowledge, patience and warm customer service. I NEEDED a new car, but was apprehensive to go to a dealership alone. He eased my fears and surprised me with the patience and warm customer service. I NEEDED a new car, but was apprehensive to go to a dealership alone. He eased my fears and surprised me with the quick service. In Travis is a true asset to Herb Chambers in Boston. When I picked my new 2020 Honda Civic Sport, I was asked to ring the bell, and it sure felt good! Thank you, Thank you, Thank you Travis Earle! You made this customer very satisfied. More
by epowell373
Employees Worked With
Travis Earle
