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Herb Chambers Honda

Boston, MA

Overview
Employees
Reviews
Vehicles
4.8
2,624 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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720 Morrissey Blvd

Boston, MA

02122

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Showing 2,624 reviews

September 29, 2024

I was having issues with my car. Had to get a recall done, alarm going off and stiff steering wheel. The car service advisor Sean helped me out tremendously. He would call to give me More

by Rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DaSilva
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Oct 01, 2024 -

Herb Chambers Honda responded

Rita, we're delighted to hear that Sean went above and beyond to assist you at Herb Chambers Honda In Boston. Thanks for sharing your positive experience!

September 28, 2024

Sean DeSilva is always super helpful when I come in. He kept me very informed More

by shanaejones2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
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Sep 30, 2024 -

Herb Chambers Honda responded

We're happy to hear Sean always provides such helpful service! Thanks for being a Herb Chambers Honda In Boston customer. We look forward to your next visit!

September 28, 2024

The service is always great, no complaints here. Nelson always presents with great customer service More

by cassytyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson
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Sep 30, 2024 -

Herb Chambers Honda responded

Thank you for trusting Nelson & the Herb Chambers Honda In Boston team with your service needs! We're grateful for your support and look forward to seeing you at your next visit!

September 27, 2024

At Herb Chambers Honda, I feel home, the service technician is always on point. Specifically, Sean, he’s very knowledgeable, professional, courteous, and he’s always attentive to his customers. More

by Jean Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Report | Print
Sep 27, 2024 -

Herb Chambers Honda responded

Jean Paul, we're delighted to hear that Sean and the team at Herb Chambers Honda in Boston made you feel right at home. Thanks for sharing your positive experience!

September 27, 2024

Tao was fabulous. Fabian was very good and everyone was friendly. Efficiency was excellent. I would come back again. More

by NancyHurley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabian Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Karam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tao
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Sep 28, 2024 -

Herb Chambers Honda responded

Hi Nancy, we're delighted to hear that Tao and Fabian provided you with excellent service at Herb Chambers Honda In Boston. We appreciate your recommendation and see you again! Enjoy your new ride!

September 25, 2024

Herb Chambers was Amazing, they were professional as well as understanding to my needs, I could not have had a better experience and I’m truly grateful More

by Deborah Bailey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rushane Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Herb Chambers Honda responded

Deborah, we're delighted to hear that you had such a positive experience with us at Herb Chambers Honda In Boston. Thank you for your kind words and support!

September 25, 2024

Amazing customer service during and after purchase. I am especially grateful for Jean for being informative and focused on my needs. He was flexible and helped me understand my options in helping find More

by mahi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabian Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Purcell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Emile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashier was lovely too!
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Sep 25, 2024 -

Herb Chambers Honda responded

Thank you for sharing your experience! We're delighted to hear that Jean and Fabian provided excellent service at Herb Chambers Honda In Boston. Enjoy your new lease, and we appreciate the kind words about our team!

September 24, 2024

Friendlier employees needed. Especially in the service department. Cashier was rude, refused to provide carwash coupon More

by Kiabhearw2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susan Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Castillo
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Sep 24, 2024 -

Kiabhearw2 responded

The prices of a simple service job has tripled over the years here and you never honor your promises to the customers such as quality service or even consistent car washes (for the prices we spend, wow)!! Too much “business” and not enough focus on the actual customer!!

Sep 30, 2024 -

Herb Chambers Honda responded

Thank you for the review. I'm disappointed to hear about your experience and will make sure this feedback gets addressed with the appropriate members of our team. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

September 23, 2024

All of the staff were so helpful and our experience buying a car couldnt be better thank you to all More

by Christine Akusis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabian Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Purcell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rushane Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Herb Chambers Honda responded

Christine, We're so glad to hear it! Thank you for rating us five stars! – Herb Chambers Honda In Boston

September 21, 2024

Went for my oil change and was greeted with warmth, positivity and someone who loves doing the job. I was told my car might take about 2 hrs and instead of waiting g around Sean arrange a shuttle ride More

by Cristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DaSilva
Report | Print
Sep 23, 2024 -

Herb Chambers Honda responded

Cristina, we're delighted to hear that Sean provided such excellent service during your visit at Herb Chambers Honda In Boston. Thanks for sharing your positive experience!

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