Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Herb Chambers Honda of Burlington
Burlington, MA
3,061 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,061 reviews
April 09, 2017
Great Experience! The whole process of leasing my Honda Fit was made very easy and comfortable because of Derek Shannon. He is a terrific Sales Executive. He was fair, The whole process of leasing my Honda Fit was made very easy and comfortable because of Derek Shannon. He is a terrific Sales Executive. He was fair, kind and knowledgeable. Gustavo was also nice to deal with as well. Despite the late hour he explained everything fully. I felt confident I was doing the right thing and I will definitely recommend Herb Chambers Honda to my friends and family. I am extremely happy with the entire experience!!! More
by Luv Sedona
Employees Worked With
DEREK SHANNON
April 06, 2017
Deligent Maintenance Serviice The maintenance department at Burlington Honda has been consistently thorough over the years in their customer care for all four of my Honda Accord L The maintenance department at Burlington Honda has been consistently thorough over the years in their customer care for all four of my Honda Accord LX sedans. During my most recent visit for a 2-A maintenance on my ten-year old Honda (still with its original equipment), the technician went beyond the particulars of the maintenance schedule to notice that the steel bolts which fasten the catalytic converter to the exhaust pipe were rusted and ripe for replacement. They also noticed that this car was two days past due for State Inspection. They took the trouble to show me the problem in detail and what should be done. These folks have your back for keeping your car on the road, even the older, well worn models... More
by Sunset Geezer
Employees Worked With
Phillip Codner
April 04, 2017
Service 4.1.2017 Service Tech was friendly and courteous. He explained what service would be done and the costrom. When r the service was complete he took the time to Service Tech was friendly and courteous. He explained what service would be done and the costrom. When r the service was complete he took the time to review the service report. More
by Rose Ferrara
Employees Worked With
Philip Codner
April 04, 2017
done in time service representative was cooperative - called me back when work was done good arrangements for waiting - clean place with snacks arrangements and service representative was cooperative - called me back when work was done good arrangements for waiting - clean place with snacks arrangements and coffee and apples -good service More
by ckshah
Employees Worked With
jessica johnson
April 01, 2017
Exceptional Service and Attention The service department at Herb Chambers Honda of Burlington is exceptional. They take the time to explain all of your options and set realistic expect The service department at Herb Chambers Honda of Burlington is exceptional. They take the time to explain all of your options and set realistic expectations. Combine that with friendly and knowledgeable employees, such as Jessica Johnson, and this results in the best experience possible. More
by MazdaGuru
Employees Worked With
Jessica Johnson
March 31, 2017
Great Service The customer service people were very friendly. They took care of my problem right away and got my car back to m e quicker than I was expecting. the The customer service people were very friendly. They took care of my problem right away and got my car back to m e quicker than I was expecting. the wait time was not as long as I was expecting. Overall an excellent experience. More
by Nick
Employees Worked With
John Silva
March 30, 2017
Seamless service as usual I have always had great service at Herb Chambers Honda of Burlington. They fix issues right the first time and are very good at diagnosing problems. T I have always had great service at Herb Chambers Honda of Burlington. They fix issues right the first time and are very good at diagnosing problems. Today was a simple maintenance service which went smoothly. They never try to sell you service or things you don't need. More
by Lexington resident
Employees Worked With
March 28, 2017
Did Not Deliver I test drove a 2011 "Herb Chambers Certified" Honda Pilot, and really liked the vehicle, except for many scratches to the paint. When I pointed these I test drove a 2011 "Herb Chambers Certified" Honda Pilot, and really liked the vehicle, except for many scratches to the paint. When I pointed these out to the salesman, he assured me they would be addressed. So, my wife and I proceeded to buy the vehicle, with financing arranged through the dealership. On the day we went to pick up the vehicle, the scratches had not been addressed, except for a couple that had been touched up with a brush and looked totally amateurish. When I pointed this out to the salesperson, he called the manager who said that to address the scratches would mean the vehicle would have to be repainted and there was no way they would do that. So, I said we did not want the vehicle. They assured me they would take care of everything and find me another suitable vehicle (but I opted for my second choice at another dealership). I had to repeatedly follow-up with the dealership, involving the general manager, before my wife and I were provided the necessary paperwork to unwind the deal. What a disappointment. A little over a month later, I got a statement from the lender showing the entire loan balance outstanding and asking for my first payment. This payment was for the vehicle we had refused to buy and had never driven off of the lot. I called the dealership. The sales manager told me not to pay it, and he would look into it and get back to me. Over a week later, I have still not heard from the dealership. I personally contacted the lender and learned that the dealership had in fact returned the loan proceeds to the lender and that I would not be required to pay on the loan, which was a relief. But, I think Herb Chambers should have lived up to their promises: first to satisfactorily address the scratches on the vehicle, and failing that, to make sure that everything about the deal was cancelled. That I never heard back about the loan statement was egregious. I will not go back. More
by Rudy
Employees Worked With
William Ritchie, Evan Fotopoulos, Allan Autino
March 27, 2017
Oil Leak I brought my car in because oil was burning somewhere on the car. They fixed the issue and while I was there they replaced my break pads which were v I brought my car in because oil was burning somewhere on the car. They fixed the issue and while I was there they replaced my break pads which were very low. I was expecting to pay a fortune for all of this but shockingly it was a lot less than what I budgeted. The waiting area was perfect for me to get work done. Overall a great experience and as always John Silva made sure I was taken care of. More
by The Crowley Family
Employees Worked With
John Silva
March 25, 2017
Excellent I was greeted in a timely and friendly fashion. In little time my request was entered and I went to the waiting area. There I read watched the large T I was greeted in a timely and friendly fashion. In little time my request was entered and I went to the waiting area. There I read watched the large TV and enjoyed a cup of coffee and before I realized it I was informed the car was ready. More
by KENNETH Skinner
Employees Worked With
Jessica Johnson
