Herb Chambers Honda of Burlington

I went to service my old car, when I was sitting for the car to be serviced, my silly questions were answered with friendly approach and I traded my 2007 Honda CRV to 2009 Honda CRV.My customer service pers car to be serviced, my silly questions were answered with friendly approach and I traded my 2007 Honda CRV to 2009 Honda CRV.My customer service personell was so good and easy to talk and she was ready to calculate and tell me everything. More

I have been to this dealership many times. I have purchased new cars and had service done. Everytime that I go there, I am greeted with a friendly atmosphere. When buying a car, it's no nonsense. Whe purchased new cars and had service done. Everytime that I go there, I am greeted with a friendly atmosphere. When buying a car, it's no nonsense. When having service done, it's always done on time and the quality of the work is unbeatable. I would highly recommend this dealership to anyone who is looking to buy a used car, new car, or have service done on their current auto. More

Professional , Courteous , oustanding experience. I Professional , Courteous , oustanding experience. I purchased a used vehicle and found that the Team at Herb Chambers Honda was extremely coordin Professional , Courteous , oustanding experience. I purchased a used vehicle and found that the Team at Herb Chambers Honda was extremely coordinated , understanding and professional throughout the whole process . I would gladly do business with them again and look forward to doing so in the future . More

Chris was very attentive to my needs and kept me well informed of the progress of my Honda being serviced.He let me know the issue I was having was covered under warranty and there would be no charge for informed of the progress of my Honda being serviced.He let me know the issue I was having was covered under warranty and there would be no charge for this visit.I find the whole service team to be friendly,fast, and efficient and I will bring all my cars there for service. More

My experience at the Herb Chambers Honda in Burlington, Ma was a great one. I have had my share of bad experience at dealerships in the past, but from the moment that I stepped foot onto the lot I was hap Ma was a great one. I have had my share of bad experience at dealerships in the past, but from the moment that I stepped foot onto the lot I was happy. I started to look around and within what felt like seconds I was greated by the friendliest and most wonderful salesman. Mel Angelo made me feel at ease about all of my questions and concerns, but most of all he was not pushy. After I chose my car we sat down to do all the paper work and Mel introduced me Manager Bill R. who was also a very nice man. They both undersood my needs and concerns about my large purchase and were always so friendly and always smiling. Overall a great experiance!!! More

I have leased my last 3 Honda's from Herb Chamber's of Burlington and I have had a good experience each time. With this in mind,my son was in the market for a newer, used vehicle, so I told him to give th Burlington and I have had a good experience each time. With this in mind,my son was in the market for a newer, used vehicle, so I told him to give the dealership a try. We looked up Kalid, the salesman I have worked with in the past and the whole experience was once again very positive. Sincerely, David Polcari Sr. More

I have purchased 3 Hondas from Herb Chambers of Burlington since 2003. I have found the pricing of the new vehicles to be very fair and competitive; the service to be excellent, very fast and thor Burlington since 2003. I have found the pricing of the new vehicles to be very fair and competitive; the service to be excellent, very fast and thorough (easy to get an appointment), and the employees I have dealt with friendly, competent and helpful. I will purchase my next Honda from this dealership, and I have recommended this dealership to family and friends who have bought there also. I feel that I have been treated as a valued customer by this dealership. I sincerely appreciate this and that is why Herb Chambers Honda of Burlington is the only dealer that I will patronize. More

Came to the dealership w/ a 2004 Honda Element that had a bad knocking sound in the right rear. I suspected an issue w/ the shocks or suspension. The service area was very busy, but after a short wait, the bad knocking sound in the right rear. I suspected an issue w/ the shocks or suspension. The service area was very busy, but after a short wait, they took my information and car keys and said it would be 45-60 minutes. Within about 40 minutes, I got a call, confirming the shock had to be replaced. They recommended some other service items that were coming due, but I declined. They estimated another 90 minutes to complete repairs. After almost 90 minutes, they called to say it would take another hour. Being a busy Friday afternoon plus the fact I hadn't made an appointment, I wasn't surprised by the delay and I appreciated the call. The waiting room has some magazines and TV, while there's a coffee machine downstairs. Finally, the car was done and I was quickly processed out. Overall, I can't complain about the experience. It looked like the service dept was very busy and they still completed the work in what I thought was a reasonable amount of time (3 hours total). I don't think they washed the car, but that's a minor point for me. I've seen plenty of complaints about Herb Chambers Honda, so I thought it fair to let folks know there are decent experiences too. More

Josh, the salesman was very cooperative and helpful as was Greg. Both were low key and professional and did not urge me to buy things I did not want or need, which was appreciated. The car was prepped was Greg. Both were low key and professional and did not urge me to buy things I did not want or need, which was appreciated. The car was prepped well and the procedure went smoothly. All my questions were answered and the salesman promised to help me with any follow up questions I hd, particularly on the navigation system. More

On Monday morning, June 29th 2009, I dropped off my 2007 Pilot for service at Burlington Honda. I called about 4:00pmish to schedule a pickup from the YMCA that is less than (2) miles from the dealership. Pilot for service at Burlington Honda. I called about 4:00pmish to schedule a pickup from the YMCA that is less than (2) miles from the dealership. I was informed that they don't do pickups. I found this to be odd seeing that they do drop offs in the morning and that Cambridge Honda have runs throughout the day. I asked if they could make an exception due to having my (7) year old daughter with me. It was 80 degrees outside during end of day traffic and along busy streets. I was told that it was nothing that they could do. It was even suggested to me to either rent a car or get a cab. I was shocked by this response because I do know that exceptions have been made for other customers in the past. At this point, we just decide to walk the (2) miles from the Y to the dealership, with our bags, after she was in the sun all day at the Y's outdoor camp, carefully alongside the busy traffic in the street. After taking the (2) mile walk in the hot sun after a full day of camp and work, we had gone to the reception area to pay the bill and to get our keys. Normally, after getting the car serviced, it is waiting out front or someone tells us where the car is. Well, the car wasn't out front and the receptionist didn't tell us where the car was located. So, we go outside only to find the car barricaded by a host of other vehicles. After this insult and inconvenience, I was not able to get my exhausted child in the car and home for some rest and dinner. So, I had to go back to the reception area and ask them to move the other cars so that I could leave. After getting us situated in the car to go home, I see the Cambridge Honda plate bracket lying next to the passenger side seat on the floor. One of Burlington Honda Staff took the bracket off without a phone call indicating they were going to do so, nor left a note as to why they did it. I contacted the Honda Facilitator, Laurie, when I got home and told her what had happened. She was sympathetic and confirmed that they have made exceptions in the past and picked up people and that she would have done it herself. She told me that the service manager will follow up with me in the morning. I spoke with John Flannery the following morning. He apologized for my bad service experience and stated that he was short of staff yesterday. We had a pleasantly toned conversation and I expressed that I was shocked and disappointment at the level of customer service from Burlington Honda. I was just in his showroom about a month ago, working with a salesman, looking to trade in my 07 Pilot and get a new 09 Pilot. He told me he understood if I got the vehicle from somewhere else and hope that this experience won't happen to anyone else again. Other than a 'sorry for the experience' and a 'thank you' for calling regarding the experience, that was it. That is how we left the communication. Not once did he comment on the awful treatment to my seven year old daughter who was an innocent, tired, hungry child that had to go through this. I am from the Midwest. And, there aren't too many places in the Midwest that would come close to allowing this behavior to be acceptable representation of their company. When we first moved here, we moved to Lexington and purchased our Pilot from Cambridge Honda. We have moved and the Burlington Honda is closer. Despite being told by neighbors, colleagues and friends that we shouldn't go to any Herb Chambers dealership for anything, I was fine taking a chance with the Burlington Honda dealership. Now, I can see how they have developed this reputation. So, instead of being a satisfied customer and telling people that this experience was different and that they should give you a try, I will be another HIGHLY dissatisfied and unappreciated customer willing to go out of my way to a further dealership so that I don't have to deal with another unfortunate and troubling customer service experience. I also sent an email to the General Manager, Gerry Salois as well as to Herb Chambers and didn't hear back from either one of them. More