Herb Chambers Honda of Burlington - Service Center

Very efficient and accommodating. I love the fact that you do not have to have a specific appointment yet all needs are quickly met and the staff is very kind and helpful. I love the fact that you do not have to have a specific appointment yet all needs are quickly met and the staff is very kind and helpful. More

Excellent as usual. I've had decades of experience with this dealership and with John Silva in particular. Always had a positive experience. Professional workmanship, rel I've had decades of experience with this dealership and with John Silva in particular. Always had a positive experience. Professional workmanship, reliable. Enough said, More

Excellent Service Excellent Customer service and very little wait time, John Silva does a great job of listening and explaining any issues with vehicle. He is very prof Excellent Customer service and very little wait time, John Silva does a great job of listening and explaining any issues with vehicle. He is very professional and a pleasure to work with every time. More

Fantastic Went for a quick oil change, but then got tied up at work and couldn't pick up the car til 4 days later. Chris and whole staff so accommodating and Went for a quick oil change, but then got tied up at work and couldn't pick up the car til 4 days later. Chris and whole staff so accommodating and super nice. More

Great work 4 new tires (bought 3 got 1 free) wheel balance and alignment - Tire cost was significantly less than NTB, Town Fair Tire and Sullivan Tire. 4 new tires (bought 3 got 1 free) wheel balance and alignment - Tire cost was significantly less than NTB, Town Fair Tire and Sullivan Tire. More

very simple process It is really a simple process of drop off and pick up. I choose not to wait so I get picked up but the work was done within hours and pick up is just It is really a simple process of drop off and pick up. I choose not to wait so I get picked up but the work was done within hours and pick up is just as easy, and it was so so clean when I picked it up. Thanks More

Very positive experience Convenient location. John Silva the service manager at the Burlington location was very knowledgeable and helpful, as always. We've purchased serval c Convenient location. John Silva the service manager at the Burlington location was very knowledgeable and helpful, as always. We've purchased serval cars from this dealership and use this location to service our cars. More

Dealing with service Asking to recommend your dealership with a yes or no answer is difficult. I would recommend the people both in sales an service in your organization Asking to recommend your dealership with a yes or no answer is difficult. I would recommend the people both in sales an service in your organization as excellent. The issues I have has to do with the systemic problem of after a sale and getting to service. The sales part of my experience went wall up until I signed the sales agreement and paid for my car. I was kept waiting an hour or more for the after sales pitch for things I did not want. The service part of my the experience came when I received a recall notice. I was told I could not make an appointment. I tried going one morning only to find 20 people ahead of me in line. That was a disappointment. On a good note, when my car was towed in to the dealership the person [June] handling warranty issue was terrific. More

Chris was awesome Friendly and helping customer service. Chris was very friendly and also cashiers at services. He suggested right part and on time services less waitin Friendly and helping customer service. Chris was very friendly and also cashiers at services. He suggested right part and on time services less waiting time. More

great customer service. reasonable wait time. My car was overdue for an oil change. So, I called mid-afternoon Called the dealership service department asking for a walk in service. They said if My car was overdue for an oil change. So, I called mid-afternoon Called the dealership service department asking for a walk in service. They said if I show up soon they should be able to take me in. their estimated wait time was around 45 minutes. I waited in the comfortable customer's lounge watching the news on the TV. They were some complimentary refreshments available such as coffee, tea, apples, ice cream and snacks. The ambiance is relaxing. Great attention to customers. The 45 minutes wait time seemed like 10 minutes. My car was washed and ready for me by the door. More