Herb Chambers Honda of Burlington - Service Center

Honda Pilot 100k service Brought my 2012 Honda Pilot in for 100k service and to resolve a check starter system light that went on a few days prior. John was easy to deal with Brought my 2012 Honda Pilot in for 100k service and to resolve a check starter system light that went on a few days prior. John was easy to deal with and we appreciate him handling our Pilot with urgency. More

Routine Maintenance Visit Brought my vehicle in for Routine Maintenance on a Saturday morning. Extremely helpful, honest and friendly service advisors. Vehicle was ready at t Brought my vehicle in for Routine Maintenance on a Saturday morning. Extremely helpful, honest and friendly service advisors. Vehicle was ready at the time specified at drop off. Very reasonable cost More

Very efficient and accommodating. I love the fact that you do not have to have a specific appointment yet all needs are quickly met and the staff is very kind and helpful. I love the fact that you do not have to have a specific appointment yet all needs are quickly met and the staff is very kind and helpful. More

Excellent as usual. I've had decades of experience with this dealership and with John Silva in particular. Always had a positive experience. Professional workmanship, rel I've had decades of experience with this dealership and with John Silva in particular. Always had a positive experience. Professional workmanship, reliable. Enough said, More

Excellent Service Excellent Customer service and very little wait time, John Silva does a great job of listening and explaining any issues with vehicle. He is very prof Excellent Customer service and very little wait time, John Silva does a great job of listening and explaining any issues with vehicle. He is very professional and a pleasure to work with every time. More

Great work 4 new tires (bought 3 got 1 free) wheel balance and alignment - Tire cost was significantly less than NTB, Town Fair Tire and Sullivan Tire. 4 new tires (bought 3 got 1 free) wheel balance and alignment - Tire cost was significantly less than NTB, Town Fair Tire and Sullivan Tire. More

Fantastic Went for a quick oil change, but then got tied up at work and couldn't pick up the car til 4 days later. Chris and whole staff so accommodating and Went for a quick oil change, but then got tied up at work and couldn't pick up the car til 4 days later. Chris and whole staff so accommodating and super nice. More

very simple process It is really a simple process of drop off and pick up. I choose not to wait so I get picked up but the work was done within hours and pick up is just It is really a simple process of drop off and pick up. I choose not to wait so I get picked up but the work was done within hours and pick up is just as easy, and it was so so clean when I picked it up. Thanks More

Very positive experience Convenient location. John Silva the service manager at the Burlington location was very knowledgeable and helpful, as always. We've purchased serval c Convenient location. John Silva the service manager at the Burlington location was very knowledgeable and helpful, as always. We've purchased serval cars from this dealership and use this location to service our cars. More

Dealing with service Asking to recommend your dealership with a yes or no answer is difficult. I would recommend the people both in sales an service in your organization Asking to recommend your dealership with a yes or no answer is difficult. I would recommend the people both in sales an service in your organization as excellent. The issues I have has to do with the systemic problem of after a sale and getting to service. The sales part of my experience went wall up until I signed the sales agreement and paid for my car. I was kept waiting an hour or more for the after sales pitch for things I did not want. The service part of my the experience came when I received a recall notice. I was told I could not make an appointment. I tried going one morning only to find 20 people ahead of me in line. That was a disappointment. On a good note, when my car was towed in to the dealership the person [June] handling warranty issue was terrific. More