Herb Chambers Honda of Burlington - Service Center

wash and vac I just wanted a wash and vac. Jessica was very helpful, and get me right in. I did not have a lot of time, so I was very pleased that Jessica was able I just wanted a wash and vac. Jessica was very helpful, and get me right in. I did not have a lot of time, so I was very pleased that Jessica was able to fit me in in a timely manner. More

New brakes et al. My brake work appears to have been done well - I am pleased with the competence of the service staff and attention to details - will continue to recom My brake work appears to have been done well - I am pleased with the competence of the service staff and attention to details - will continue to recommend this dealer to others. More

excellent Service - Honda CRV 2011-Silva John Silva has been very nice to me, since the time I brought my CRV for service, in 2011. He is very accommodating. Good with the communications, John Silva has been very nice to me, since the time I brought my CRV for service, in 2011. He is very accommodating. Good with the communications, as well. More

Battery Problems The vehicle was in a body shop for a week and the battery was dead when I picked it up. I was told that the battery also went dead when it was in the The vehicle was in a body shop for a week and the battery was dead when I picked it up. I was told that the battery also went dead when it was in the shop. Since it is only about 18 months old I was suspect – but had no way of checking the battery. I took the car (a CRV) to your service department and they took me in immediately. After a thorough examination I was told that there was nothing wrong with the car's battery – or it's changing system. (Someone at the body shop had probably left the lights on.) More

Parts department needs extensive training. Just a very simple transaction and request. I called ahead to check availability and price on a part. After confirmation that they had it in stock, I Just a very simple transaction and request. I called ahead to check availability and price on a part. After confirmation that they had it in stock, I told the person on the phone that i will pick it up shortly. There was nobody available at the parts window when I arrived there, but no big deal even though there was no bell to notify them (very cheap and helpful device guys). The cashier noticed and called the parts person after 5 minutes. A few minutes went by and the parts guy showed finally. Then he said that he would be right back with the part. Well, he lied as I waited another 5 minutes and I walked out empty handed. I am not sure what he was doing but he could have told me that he had to make the part and I would have waited a bit longer if neccessary, because who does not value craftsmanship? I have never encountered such bad customer serice anywhere alse before. More

Entry key Alvin did a very nice job from beginning to end. He kept me updated throughout the service. I thought the cost was high. Thank you Alvin did a very nice job from beginning to end. He kept me updated throughout the service. I thought the cost was high. Thank you More

painless as usual As usual this was quick and easy maintenance and state inspection work - thoughtful and considerate service. I always fell at home with the service te As usual this was quick and easy maintenance and state inspection work - thoughtful and considerate service. I always fell at home with the service team in Burlington. Weekend hours are a blessing. More

Wonderful customer service My car's struts were broken and I took it in for service. The guys said that the strut was covered by my warranty and offered to replace it for no cha My car's struts were broken and I took it in for service. The guys said that the strut was covered by my warranty and offered to replace it for no charge. Not only that they also provided me with a rental until my car was serviced. That is excellent service. More

excellent I would never dream of going anywhere else. Herb Chambers Honda of Burlington is the standard barer of all dealerships I've ever dealt with. I would never dream of going anywhere else. Herb Chambers Honda of Burlington is the standard barer of all dealerships I've ever dealt with. More

4 tires and front end alignment The service department (John Silva) is always very helpful and knowledgeable about what maintenance needs to be done on my vehicle. John keeps me inf The service department (John Silva) is always very helpful and knowledgeable about what maintenance needs to be done on my vehicle. John keeps me informed of how much it will cost me and the timeframe to complete the work. More