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Herb Chambers Honda of Burlington - Service Center

Burlington, MA

4.9
1,695 Reviews

1,695 Reviews of Herb Chambers Honda of Burlington - Service Center

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December 02, 2016

Commendation I would like to commend John Silva of your Service department for his continuous good service, John is always pleasant and helpful and a credit to his More

by bc1959bsba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Silva
Dec 02, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for taking the time to tell us about your experience with John. We value your business and we look forward to serving your automotive needs for many more years to come. Best, Gerry Salois, General Manager

December 01, 2016

Efficient & Thorough Completion of Required Tasks Chris Glen and his Service Department did an excellent job in completing two tasks: Software recall update on the car plus installation at my request More

by gkachen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Glen
Dec 01, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for taking the time to share your recent experience with Chris! Chris is an asset to our team, and it is encouraging to hear he impressed you by delivering our trademark service. Thank you for your recommendation and we hope to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

November 25, 2016

Very, very good service department!!!! The Herb Chambers experience is always top shelf - from sales to service. The service department is outstanding and it did not let me down this time. More

by Hondareview
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Codner
Nov 25, 2016 -

Herb Chambers Honda of Burlington responded

Thank you and Happy Thanksgiving! We are pleased to hear that Philip was able to assist you and that you had a great experience. It has been our pleasure assisting you, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again. Best, Gerry Salois, General Manager

November 24, 2016

Great Customer Experience From beginning to end the customer service experience was fantastic. The service performed was spot on and made a huge difference. Thanks Herb C More

by heckjive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2016 -

Herb Chambers Honda of Burlington responded

Thank you and Happy Thanksgiving! We are pleased to hear that June and our Service Department were able to assist you and that you had a great experience. Should you have any other car related needs, we would love the opportunity to have you as our customer once again. Best, Gerry Salois, General Manager

November 24, 2016

Service Recall Very customer friendly. Delivered as promised. Website was very helpful. Checkout was very efficient. Very pleased that the dealership also washed and More

by iaabojim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Flaherty
November 19, 2016

Fast and friendly service I did a regular service and a state inspection. Friendly and expedient employees, very convenient service times (open on weekends). I have three Honda More

by IK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Silva
Nov 21, 2016 -

Herb Chambers Honda of Burlington responded

We thank you for your business and we look forward to helping with your automotive needs in the future! Best, Gerry Salois, General Manager

November 19, 2016

Excellent service I brought this in at 7 am. Was told it would take about an hour and it was done in the hour. The only thing I would suggest is something like munchkin More

by Karaokegirl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nov 21, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for the feedback! We look forward to working with you again in the future. Best, Gerry Salois, General Manager

November 17, 2016

Service June is very efficient and took time to explain the problem to us with the solution options presented clearly. I felt completely informed and was able More

by Honda2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2016 -

Herb Chambers Honda of Burlington responded

Thank you so much for your kind words! We are pleased to hear that June was able to assist you and that you had a great experience. It has been our pleasure assisting you, and if you should have any other service needs, we would love the opportunity to have you as our customer once again. Best, Gerry Salois, General Manager

November 17, 2016

Great Service Every Time. No Surprises! I have been really delighted with Herb Chambers Honda since we moved to Lexington in 2011. They have repeatedly been straight forward with me about re More

by LisaLexington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sisk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Lisa! Patrick is such an asset to our team, as he continuously focuses on providing our guests’ with the best customer service. He will be pleased to read your positive feedback. Thank you for your business and if you have any questions about your vehicle, please don't hesitate to reach out. Best, Gerry Salois, General Manager

November 14, 2016

Oil change Was met by John upon arrival. Got my request form oil change and rotation heard..called me in hour. Car was washed and ready. Oil change package is gr More

by Mhorvath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Nov 14, 2016 -

Herb Chambers Honda of Burlington responded

Thank you so much for your business and we hope to have the opportunity to serve your automotive needs for many more years to come! All the best, Gerry Salois, General Manager

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