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Herb Chambers Honda of Burlington - Service Center

Burlington, MA

4.9
1,679 Reviews

1,679 Reviews of Herb Chambers Honda of Burlington - Service Center

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August 20, 2023

Wait time was reasonable and staff friendly. Very happy with service! Will be back again for service. More

by acamacho732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Herb Chambers Honda of Burlington responded

Thank you for the 5-star rating! We're happy to hear that you had a positive experience with our team at Herb Chambers Honda of Burlington! We appreciate your feedback and look forward to assisting you again in the future. Safe travels!

August 18, 2023

I’ve been dealing with Herb Chambers Honda Burlington MA through three car leases and a purchase. Because their sales and services have always been commendable, I keep coming back. It’s nice to be able to r More

by MoJo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Matton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Check in woman in service department was extremely helpful
Aug 18, 2023 -

Herb Chambers Honda of Burlington responded

We're so glad to know that you've had consistently positive experiences with us at Herb Chambers Honda of Burlington. It's our pleasure to provide speedy and reliable service for all your automotive needs. Thank you for continuing to choose us!

August 17, 2023

Been using this dealership for over 10 years Herb Chambers Burlington is the best. Always friendly fast service you are treated like family. More

by mcaputo488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Herb Chambers Honda of Burlington responded

We're so glad to have had you as a part of our Herb Chambers Honda of Burlington family for over 10 years! Thanks for the kind words about our service. We appreciate your continued support and look forward to serving you in the future!

August 16, 2023

Jeffrey and Scott made a great effort to replace my battery during a very busy day for them! I’m grateful for the professionalism in solving the problem More

by Nicholas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott
Aug 16, 2023 -

Herb Chambers Honda of Burlington responded

Hey Nicholas, it's great to know that Jeffrey and Scott were able to assist you efficiently with your vehicle needs at Herb Chambers Honda of Burlington. We appreciate your kind feedback and look forward to seeing you next time. Safe travels!

August 15, 2023

June in the service dept is great. Extremely busy but she was professional an very helpful an friendly. Explained everything that needed to be done anncontacted me once work was comple More

by MargaretSmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Herb Chambers Honda of Burlington responded

Margaret, we're so glad to know that June provided you with excellent service at Herb Chambers Honda of Burlington. We appreciate your kind words and will definitely pass them along!

August 15, 2023

In spite of making an online appointment for a 10:30 AM oil change, it took more than two hours, and when I asked Jeffrey at noon what was going on, he said it would be another 40 minutes. It seems like th More

by sds
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Ferreira
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Herb Chambers Honda of Burlington responded

We're sorry to read about your experience during your recent visit and appreciate your patience. We aim for efficiency, especially when appointments are made, so it's disappointing that we didn't meet those expectations this time around. We'd like to look into what happened here and see how we can improve things moving forward. Please feel free to reach out at any time. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com

August 14, 2023

Herb Chambers Honda of Burlington has an excellent service department. Also excellent is the service manager, Jeff, who follows up after the repair to make sure the customer is completely satsfied. More

by Katecantrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Herb Chambers Honda of Burlington responded

Hey Kate, we're delighted to know that Jeff and our team at Herb Chambers Honda of Burlington provided you with a great service experience. Thank you for choosing us! We'll see you on your next visit. Safe travels!

August 13, 2023

Thanks to Chris he is always friendly and helpful. Thanks for all your service and your care More

by vania Nogueira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Herb Chambers Honda of Burlington responded

Thank you for the 5-star rating! We're pleased that Chris provided excellent customer service during your visit. We'll see you next time at Herb Chambers Honda of Burlington! Have a great ride!

August 09, 2023

Excellent B12 service and follow-up on my 2022 Honda Pilot by June Fraser, Service Advisor at Herb Chambers Honda of Burlington, MA. More

by Mark L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Herb Chambers Honda of Burlington responded

Hi Mark, we're glad to know that June provided excellent service for your 2022 Honda Pilot at Herb Chambers Honda of Burlington. We appreciate the positive feedback! Drive safely!

August 08, 2023

Everything was done and in the time promised. Everyone was pleasant and courteous during the checkup and a clean car😊 More

by MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Herb Chambers Honda of Burlington responded

We're glad to know you had a positive experience at Herb Chambers Honda of Burlington! It's great that our team was able to provide efficient and courteous service. Thanks for your feedback, we appreciate it!

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