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Herb Chambers Honda of Burlington - Service Center

Burlington, MA

4.9
1,695 Reviews

1,695 Reviews of Herb Chambers Honda of Burlington - Service Center

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August 04, 2021

I came in for a free recall - a software update. They did a multi-point inspection and vacuumed/cleaned my car for no extra charge. More

by pauljbradford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Aug 04, 2021 -

Herb Chambers Honda of Burlington responded

We're happy to hear our team could handle that recall and return your vehicle to you all clean! Thank you for leaving us your great review! We hope you come back to see us at Herb Chambers Honda of Burlington again!

August 01, 2021

Nice environment. June gave me good service, the customer service Excellence. June was very professional and gave me all the information. I appreciate the time she took to get me service that would More

by Lissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Herb Chambers Honda of Burlington responded

We appreciate the great feedback about June and our team! Thanks for your business, from all of us here at Herb Chambers Honda of Burlington and we'll see you next time!

July 31, 2021

Jessica quickly checked me in and in 2 hours my car was ready--inspected, the recall done and my car was washed and vacuumed, all in about a little over 2 hours! Jessica also commented that my car, its ti More

by annemapolski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
Aug 02, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for your years of support! We're so happy to hear Jessica and our team took great care of you on your recent visit. We'll see you next time! - Herb Chambers Honda of Burlington Team

July 31, 2021

Was charged for a tire rotate but it wasn’t done. Chris got our car right back in refunded money if we hadn’t noted front tire condition it would’ve went unnoticed More

by Ljncda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for taking the time to share this experience. I'm glad Chris was able to get the issue sorted out for you, but I will also be speaking with my team about this situation to ensure we're taking more care in the future. If there's any additional feedback you'd like to discuss, please feel free to contact me directly. Thanks again, Gerry Salois - General Manager - gsalois@herbchambers.com

July 29, 2021

I had excellent service from Jessica in the service department. She was prompt and friendly. She did not try to sell me any additional services. More

by John.daszkiewicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Jul 29, 2021 -

Herb Chambers Honda of Burlington responded

We appreciate you taking the time to leave us your review! Your confidence in us makes our day! Thank you so much! - Herb Chambers Honda of Burlington

July 29, 2021

Easy convenient and fast. I live close to the dealer no appointments necessary. Quick and not exorbitant. Will continue to use while I have car More

by Bklyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Herb Chambers Honda of Burlington responded

We're so happy our team could help get you in and out fast! Thank you for choosing Herb Chambers Honda of Burlington!

July 27, 2021

They forgot to deduct the $10 discount coupon for tire rotation. Oops! But they buffed out a hit and run quarter panel scrape for me and did a great job! More

by Anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodolfo Quinonez
Aug 02, 2021 -

Herb Chambers Honda of Burlington responded

Hi Anne, thank you for your honest feedback. We appreciate you as a customer and want to honor your discount coupon. Please reach out, so we can discuss your coupon. Thanks, Gerry Salois - General Manager - gsalois@herbchambers.com

July 27, 2021

Nice people and always responsive . Been going here for years and always great service.quick and efficient. Chi’s is the best from my perspective More

by espeidel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Herb Chambers Honda of Burlington responded

We appreciate this great feedback! The Herb Chambers Honda of Burlington team looks forward to seeing you again! Thank you for the continued support and confidence!

July 26, 2021

From beginning (May 2021) to now, our first experience with Herb Chambers Honda in Burlington MA, has been a breeze. Outstanding Sales and Service departments. Our ‘21 Accord Touring Hybrid is a great ca More

by lizstone28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Herb Chambers Honda of Burlington responded

We can't thank you enough for your review, Liz! We're honored to receive your support, and hope you keep enjoying your new 2021 Accord Touring Hybrid! See you next time!

July 26, 2021

Great customer service, very friendly and informative . Advised how long wait would be up,front. Representative greeted me and reviewed what was being done to my car. More

by Cam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for your review, Cam! We look forward to seeing you for your next appointment at Herb Chambers Honda of Burlington!

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