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Herb Chambers Honda of Burlington - Service Center

Burlington, MA

4.9
1,695 Reviews

1,695 Reviews of Herb Chambers Honda of Burlington - Service Center

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February 27, 2021

We have bought three vehicles from HC of Burlington - each a great experience with Robbie. More recently, June Fraser helped us with our service needs - she is fantastic, and I really appreciated the wa More

by Joe A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Kinneen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Herb Chambers Honda of Burlington responded

Joe A - Thank you for taking time to write this review. We're so happy to read that your experiences with Robbie and June were such positive ones! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendations and we look forward to serving your automotive needs again! - Herb Chambers Honda of Burlington team

February 26, 2021

Chris was traffic and clear about the service needs for my Honda. I take my Honda to Herb Chambers for all service work and I have never been dissatisfied. More

by EMie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Herb Chambers Honda of Burlington responded

EMie - Thank you for this terrific review and for your continued patronage. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we've succeeded. We're so glad Chris have been able to assist you with your automotive needs. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! - Herb Chambers Honda of Burlington team

February 25, 2021

Brought my 2004 Honda Accord in for its regular service and, as usual, had a great experience. The vehicle continues to run very well. Sorry to hear that John Silva has gone to Florida but Laurie Cantwel More

by dtmckay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Cantwell
February 17, 2021

Been going there for years because of the great service Chris Glen gives me every time. The techs always do the job correctly every time. More

by Ruth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Herb Chambers Honda of Burlington responded

Ruth - Thank you so much for the wonderful review. Chris is a valued team member and your feedback is a testament to his commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come! - herb Chambers Honda of Burlington team

February 14, 2021

My experience was great. They checked the car over and alerted me to all the issues I should look at taking car of, plus they did a great job on my main reasons for going there. The service desk person I More

by kerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Disappointed that the people I worked with were not listed. I do not remember names well. My service advisor, service technician, and service cashier were all very nice
Feb 23, 2021 -

Herb Chambers Honda of Burlington responded

kerry - Thank you so much for the great feedback! We really appreciate your business and we'll be certain to share your compliments with the rest of the team. Until we have the opportunity to work with you again, take care! - Herb Chambers Honda of Burlington team

February 06, 2021

I have been coming here from years and have no complaints. The staff are efficient, and the work was done promptly in the timeframe they said it would. More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Herb Chambers Honda of Burlington responded

Susan - Thank you for taking the time to share your experience. We're thrilled that you enjoy working with our service team! Thank you for your loyalty and if there's ever anything more that we can assist you with, please don't hesitate to ask! - Herb Chambers Honda of Burlington team

February 02, 2021

The service people at this dealership are always nice, fast and do a good job on our car. We like the convenience of being able to get repairs done the day we call, and the comfortable waiting areas. Than More

by velvinette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Silva, John Flannery, Jessica Johnson
Feb 17, 2021 -

Herb Chambers Honda of Burlington responded

velvinette - Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with our team. We value your business and hope to see you again soon! - Herb Chambers Honda of Burlington team

January 30, 2021

I believe Laurie. Extremely helpful, kept me informed and explained services/coverage. She was great! I don’t see her name here, but she is new. Car running great and all issues addressed. Overall very happy More

by Emobrien1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Cantwell
Feb 17, 2021 -

Herb Chambers Honda of Burlington responded

Emobbrien1975 - Thank you! It is a pleasure to read about your service experience with us. Our top priority is delivering flawless customer service. It's so nice to know that Laurie was able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! - Herb Chambers Honda of Burlington team

January 27, 2021

Anytime I bring my car in there the staff is polite quick to get me processed and always good at giving me a timeframe. They double-check the phone number to make sure they can contact me. More

by Civic AnnMarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff 5 stars very informative about work
Feb 15, 2021 -

Herb Chambers Honda of Burlington responded

Civic AnnMarie - Thank you so much for your feedback on your experience with our service department. We take pride in providing exceptional customer service and we're so happy our team was able to do exactly that. Thank you for your comments and we look forward to seeing you again! - Herb Chambers Honda of Burlington team

January 21, 2021

Laurie Cantwell was my service advisor and I couldn't have been happier with her service. She was very helpful and pleasant.She told me about how long I would wait and was right on the money. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Cantwell was wonderful.
Feb 15, 2021 -

Herb Chambers Honda of Burlington responded

Jim - Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with Laurie. We value your business and hope to see you again soon! - Herb Chambers Honda of Burlington team

Feb 15, 2021 -

Jim responded

I like how when I bring my car in for service, the experience is so pleasant and easy. Thanks, see you next time!

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