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Herb Chambers Honda of Burlington - Service Center

Burlington, MA

4.9
1,695 Reviews

1,695 Reviews of Herb Chambers Honda of Burlington - Service Center

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January 05, 2021

Quick service for routine service without having an appointment. I was in and out in a very short period of time. John Silva was very friendly as usual. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Silva
Jan 06, 2021 -

Herb Chambers Honda of Burlington responded

Tom - Thank you so much for your feedback on your recent experience with John. We take pride in providing exceptional customer service and we're so happy our team was able to do exactly that. Thank you for your continued loyalty! - Herb Chambers Honda of Burlington team

December 29, 2020

June was incredibly helpful handling my service appointment, and parking issue afterwards. The entire team was very helpful and efficient - I was able to get in quickly with literally zero notice t More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Vasquez
Jan 04, 2021 -

Herb Chambers Honda of Burlington responded

Michelle - Thank you for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! We work very hard to ensure that each of our guests is 100% satisfied with the Herb Chambers Honda of Burlington experience. We're so pleased to hear that our proudly represented this dealership and provided you with such great service. Thank you again and we look forward to serving your automotive needs for many more years to come! - Herb Chambers Honda of Burlington team

December 29, 2020

John Silva provided excellent service to take care of my needs. Way to go. John was professional and courteous while working with me to understand my needs. More

by CR-V Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Silva
Dec 29, 2020 -

Herb Chambers Honda of Burlington responded

CR-V Owner - Thank you so much for sharing this with us! We're so glad that you had such an enjoyable visit with us. We appreciate your comments about John and your five star rating. Thank you again and we look forward to seeing you in the future! - Herb Chambers Honda of Burlington team

December 28, 2020

Great experience! Friendly/ professional/knowledgeable/ on time completion! / made my repair easy/ I always receive a welcome and explanation when I arrive! Thanks to all customer service people! Nick More

by Nicholas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Silva, Jessica Johnson
Dec 29, 2020 -

Herb Chambers Honda of Burlington responded

ntroiano - Thank you very much for leaving such a fantastic review! We're so happy to know that you enjoyed working with our team. An upfront, honest, and professional approach is always our goal. Thank you for your loyalty and we look forward to seeing you again! - Herb Chambers Honda of Burlington team

December 17, 2020

June was extremely helpful & professional. She makes every effort to ensure that your issues are resolved. It is always a pleasure dealing with the Service Team members!!!!! More

by nnighell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Herb Chambers Honda of Burlington responded

nnighell - Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with June and the rest of the service team. We value your business and hope to see you again soon! - Herb Chambers Honda of Burlington team

Dec 29, 2020 -

nnighell responded

You are very, very welcome!!!!!

December 16, 2020

John Silva attended me in an efficient and friendly manner, explained the entire repair process and promised that the car would be ready before 2000 pm, which he did. Thank you very much for your help More

by Stefan & Elvia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Silva
December 13, 2020

Great service! I was very pleased with the service I received. Everyone is very helpful and the quick turn around time for the service work on my car was speedy. More

by Leeanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Silva
Dec 29, 2020 -

Herb Chambers Honda of Burlington responded

Leeanne - Thank you so much for your feedback on your recent experience with our service department! We take pride in providing exceptional customer service and we're so happy our team was able to do exactly that. Thank you for your comments and we look forward to serving your automotive needs for years to come! - Herb Chambers Honda of Burlington team

December 12, 2020

I was able to get my car in quickly and back on time. This was the first service I was offered a car cleaning, which I was very happy with. Very friendly and provided good follow up when my car was ready More

by Ashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Silva
Dec 29, 2020 -

Herb Chambers Honda of Burlington responded

Ashley - Thank you so much for sharing this with us! We're so glad that you had such an enjoyable visit with us. We appreciate your comments about our service department and your five star rating. Thank you again and we look forward to seeing you in the future! - Herb Chambers Honda of Burlington team

December 10, 2020

Customer Service Reps are always friendly, courteous and knowledgeable. Service is quick and always completed correctly. The Customer Service Rep (John Silva) kept me informed of when car would be ready. T More

by awagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Salois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Silva
Dec 28, 2020 -

Herb Chambers Honda of Burlington responded

awagner - What an outstanding review to read! It is great to know that John provided you with a first class and welcoming experience. Our primary concern is delivering flawless customer service and we're happy to know that John and the rest of our team provided you with exactly that. Thank you for your continued loyalty and we look forward to serving your automotive needs for many more years to come! - Herb Chambers Honda of Burlington team

December 05, 2020

Always have great service when coming to Herb Chambers in Burlington. There is a different Honda dealership close to my house but I prefer to take the extra drive to go to Herb Chambers. Thank you Jeff for More

by adpicucci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Ferreira
Dec 23, 2020 -

Herb Chambers Honda of Burlington responded

adpicucci - Thank you! We realize you have several choices when it comes to servicing your vehicle and we thank you for choosing Herb Chambers Honda of Burlington. We pride ourselves on providing our guests with top notch customer service and a stress-free experience, so we're pleased to hear that Jeff was able to provide you with exactly that. We thank you for your business and look forward to serving you again in the future! - Herb Chambers Honda of Burlington team

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