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Herb Chambers Honda of Burlington - Service Center
Burlington, MA
1,679 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,679 Reviews of Herb Chambers Honda of Burlington - Service Center
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April 07, 2020
Excellent Service I was very satisfied with the professionalism of your service department. I would definitely give them an excellent rating. As usual, your service de I was very satisfied with the professionalism of your service department. I would definitely give them an excellent rating. As usual, your service department and showroom was neat and clean. Everyone I met was friendly. More
by Ginger01
Employees Worked With
Jessica Johnson
April 01, 2020
Jeff Ferreira was very informative and pleasant to work with. Shout out to all the service team working during covid19. Service was fast. Communication was great. with. Shout out to all the service team working during covid19. Service was fast. Communication was great. More
by Elena D
Employees Worked With
Jeff Ferreira
March 29, 2020
Having a recall issue fixed In 2019 there was a recall on my 2017 CR-V, which I forgot about, regarding the chance that the shift knob button would break resulting in the inabili In 2019 there was a recall on my 2017 CR-V, which I forgot about, regarding the chance that the shift knob button would break resulting in the inability to shift gears. So of course this happened to me after pulling into my driveway on Saturday 03.28.20. After scrambling around to find the "button" I was able to push it back in to work the shifter. I knew I had to have this fixed asap as it would only have been a matter of time until the button popped out again and was irretrievably lost in the depths of my car. So I immediately call Honda of Burlington to see how quickly I could come in. Jeffrey told me that I could come in that day anytime before 2:00pm w/o an appointment and they would be happy to fix it for me. I drove there and was in and out within 20 minutes, which was awesome! Thank you to Jeffrey and Honda of Burlington for saving my day!! More
by vylet35
Employees Worked With
Jeffrey Ferreira
March 27, 2020
Tired of being Lied to by Herb Chambers In all these situations I believe I dealt exclusively with John Silva. At one point I even wrote to the CEO because I had gotten little satisfaction o In all these situations I believe I dealt exclusively with John Silva. At one point I even wrote to the CEO because I had gotten little satisfaction otherwise. Brought my Honda in more than once 2019/2020 because tire pressure gauge light was on. John told me it was due to cold weather. With warmer weather having arrived, and the tire pressure gauge light still on, and after listening to the car grind along as I drove, and feeling I was imminently going to get a flat tire, I brought it in again for what I suspected was a need for new brakes. At that time I was FINALLY told my right front tire had a slow leak but by now because the tire was compromised the entire time I drove on it, I had worn the tread incorrectly and I needed a new tire. This is NOT the first time this Service center has lied to me, the first being I was told my old Honda was perfectly safe to drive. I then drove it to Florida and back. When I got back I noticed it wasn't performing well just after a snowstorm so I brought it back three weeks after it had last been seen. Then I was given a list of FIVE major repairs needed, totaling over $5,000, including an enormous tear in a large hose that was connected to the engine. These issues could not all have happened just because I drove to Florida and back. I had to trade it in but during my drive to Florida and back the car could have seriously malfunctioned.. After I bought my new/used Honda at Herb Chambers in Seekonk, I picked it up not realizing it had not been checked or serviced at all and even the registration, which I had paid Herb Chambers to get for me, was not even in the glove compartment. Once I got it back home, I immediately noticed several issues. I brought it to Herb Chambers in Burlington, whereupon John Silva stated they would NOT service it because it had "pre-existing" conditions Seekonk had to repair. I refused to accept that and forced Herb Chambers in Burlington to fix the danged car for me! It was several months after that I realized I didn't have a registration but merely the application for one. I had to retrieve the actual registration from Herb Chambers Seekonk. What in xxxx is wrong with these people? I wouldn't mind one or even two screw-ups but I have had several with Herb Chambers. Needless to say I am looking for a new mechanic. More
by Janice1024
Employees Worked With
John Silva
March 26, 2020
Great Experience I had my oil changed here and couldn't be happier with the experience. I employees were friendly and knowledgeable. They took steps to maintain soci I had my oil changed here and couldn't be happier with the experience. I employees were friendly and knowledgeable. They took steps to maintain social distancing and wiped the pen down before and after I used it. More
by rooney24
Employees Worked With
John Silva
March 11, 2020
serivice Jessica Johnson hape me out a lot and i was ever happy with the service have a nice day it dint take a lon time i was ever happy Jessica Johnson hape me out a lot and i was ever happy with the service have a nice day it dint take a lon time i was ever happy More
by porto90
Employees Worked With
John Silva, Jessica Johnson
March 08, 2020
Service Review Service Department is great. Estimated wait time is always right on. Everything is spelled out on what needs to be done to my car. I have been goin Service Department is great. Estimated wait time is always right on. Everything is spelled out on what needs to be done to my car. I have been going there for over ten years. More
by ccurt
Employees Worked With
Anthony Costa
March 08, 2020
Excellent, proficient service I go to Honda in Burlington for all my service and am always very satisfied with the quickness of my visit. Love walk in service. I go to Honda in Burlington for all my service and am always very satisfied with the quickness of my visit. Love walk in service. More
by May
Employees Worked With
Jessica Johnson
March 08, 2020
Comprehensive and fast service. Would Recommend. In getting our car checked, our service was very fast and easy. The process was explained to us in an easily comprehendible manner and we will be glad In getting our car checked, our service was very fast and easy. The process was explained to us in an easily comprehendible manner and we will be gladly returning if we have any other following issues. More
by skuleli
Employees Worked With
John Silva
March 06, 2020
Quick, easy, efficient staff & service. This is the way a service dept. should be run. Have used other ones (for wife's car) and it's like the difference between night & day. Clean, professi This is the way a service dept. should be run. Have used other ones (for wife's car) and it's like the difference between night & day. Clean, professional, efficient staff & waiting area. I thought dropping it off during my lunch hour would make things slow down, just the opposite... quick service, great communication, snack bowls waiting for me after I rode my bike back to pick up my CRV. Thanks Herb! More
by rusbach
Employees Worked With
Scott Mohler, John Silva
