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Herb Chambers Honda of Westborough - Service Center

Westborough, MA

4.8
1,194 Reviews

1,194 Reviews of Herb Chambers Honda of Westborough - Service Center

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November 29, 2022

Both dealer & advisor, Ben kimball were excellent. Work completed in a timely manner. Ben described issues in a solid way with options. I’ll be back in a week to fix described issues. More

by RV
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben kimball
Nov 30, 2022 -

Herb Chambers Honda of Westborough responded

Thank you for sharing your experience! Ben & the team appreciate the kind feedback and look forward to seeing you next week! - Herb Chambers Honda of Westborough

November 25, 2022

My experience is that Herb Chambers Honda Westborough is intent in providing excellent service with a friendly customer focused attitude. The dealership waiting area is clean, quiet and comfortable. More

by PB
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Sinclair
Nov 28, 2022 -

Herb Chambers Honda of Westborough responded

Thank you for taking the time to share this fantastic feedback! Our Herb Chambers Honda of Westborough team appreciates your support and looks forward to your next visit!

November 25, 2022

Excellent services. staffs and manager on service department are superb on car care and customer services. More

by dw
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Kimball
Nov 28, 2022 -

Herb Chambers Honda of Westborough responded

We appreciate the kind feedback for the Herb Chambers Honda of Westborough team! We hope that you visit us again soon! Thank you!

November 23, 2022

Vadim was very professional. Everything went smooth from the time. We talked off the car the night before to the time I picked up the car. Thank you for the excellent service. More

by Hesham
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vadim
Nov 23, 2022 -

Herb Chambers Honda of Westborough responded

We're happy to hear Vadim provided you with an excellent experience and we can't wait to share this kind feedback with him! Take care and we'll see you next time here at Herb Chambers Honda of Westborough!

November 19, 2022

Excellent service department. Explained in detail suggested repair costs and options. Comfortable waiting area and showroom More

by Bp
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer powers
Nov 21, 2022 -

Herb Chambers Honda of Westborough responded

Thank you for sharing your review! We look forward to seeing you next time at Herb Chambers Honda of Westborough!

November 19, 2022

Jennifer was very professional and helpful. Car was returned clean and ready to go! Pleasant experience. More

by Simkay3
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Herb Chambers Honda of Westborough responded

This is what we love to hear! We look forward to passing along your kind comments to Jennifer! See you next time at Herb Chambers Honda of Westborough!

November 16, 2022

Jennifer, my Service Adviser, was excellent. She had detail information for me and was very patient with me. More

by workplace55
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer (Service Advisor)
Nov 16, 2022 -

Herb Chambers Honda of Westborough responded

Thank you for sharing your review! We're happy that Jennifer earned your 5-stars! We look forward to seeing you next time at Herb Chambers Honda of Westborough!

November 16, 2022

I am a very long time customer and will likely continue leasing cars from Herb in the near future but there is one annoying aspect of the dealership that is both amusing and could be improved so simply. Wa More

by paulreilly
Recommend Dealer
Yes
Employees Worked With
James Jones
Nov 17, 2022 -

Herb Chambers Honda of Westborough responded

Thank you for your feedback, Paul. We apologize that you are not fully satisfied with your service and would like the opportunity to discuss this with you further. Thanks, James A. Bulger - General Manager - james@herbchambers.com

Nov 17, 2022 -

paulreilly responded

I appreciate the offer James, but you should be discussing this with your managers to effect policy changes that show a sensitivity to customers time. I'll drop by to say hello next time I am in for service and you can tell me all about the good ideas you chose to implement. :-) -pmr

November 15, 2022

Went in for an oil change and transmission fluid change, didn’t appreciate when I was told that I needed other expensive services when I knew that I didn’t More

by Tony.roxo
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Gould
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Herb Chambers Honda of Westborough responded

Thank you for your honest review, Tony. We hope that we can provide you with a better experience next time.

November 12, 2022

Excellent for a dealer. Service when you need it. Clean. Efficient. Able to update status with text messages. Pricing was likely higher than elsewhere, but if you need a dea More

by ShrewsburyPerson
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Powers
Nov 14, 2022 -

Herb Chambers Honda of Westborough responded

It means so much to us that you took the time to leave Herb Chambers Honda of Westborough this wonderful five-star review! We hope that you continue to enjoy your vehicle and look forward to assisting you again! Thank you!

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