Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Herb Chambers Hyundai of Auburn
Auburn, MA
1,492 Reviews
At Herb Chambers Hyundai of Auburn, we strive to deliver a uniquely tailored customer experience for every person who walks through our door. We'll go the extra mile to ensure that your visit with us is satisfactory. Regardless of if you visit us for Hyundai sales or Hyundai service, we'll be there for you every step of the way. Quite simply, if you don't leave our Hyundai dealership in Auburn, MA, with a smile, we haven't done our jobs right! Stop by today and leave with more than a smile!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,492 reviews
June 06, 2015
Great sales people and a great experience. I have always dreaded the car buying experience. Sales people were always pushy and I never felt as if I was actually being helped. It was more like I I have always dreaded the car buying experience. Sales people were always pushy and I never felt as if I was actually being helped. It was more like I was being hassled. At Hyundai, my experience was the complete opposite. I was actually surprised at how easy the sales people were to talk to and how quick it was for us to come to an agreement on a price. I knew what I wanted, I knew what I could afford and what I wanted to pay and from the moment I walked in, I felt like I was a valued customer. I was actually able to make a deal in 45 minutes stress free! I don't even have great credit. I couldn't be happier with my decision to lease through Hyundai. I highly recommend the sales people over at Hyundai in Auburn. Now, I can't imagine going anywhere else. More
by 4JEANMARIE
Verified CustomerEmployees Worked With
June 03, 2015
Overall it was good The sales person was knowldgeable and friendly. He went out of his way to find me a car that fit my needs and even traded with another dealership to The sales person was knowldgeable and friendly. He went out of his way to find me a car that fit my needs and even traded with another dealership to get me what I wanted. More
by Ambie63
Employees Worked With
May 23, 2015
Not real happy with taking 3 days to buy a car. I went to the dealership due to a flyer that was sent by Herb Chambers that claimed 60 months at 0o/o interest. When I got there I was told that they I went to the dealership due to a flyer that was sent by Herb Chambers that claimed 60 months at 0o/o interest. When I got there I was told that they didn't have a car like the one I wanted in stock but they could get one there by Saturday. We discussed price and allowance for my 2011 Tucson and agreed on a price. I gave them a thousand "earnest money" and was told to return Saturday, which I did. When my wife and I saw the car, we realized it did not have the options we wanted, we were told that this is what we agreed to and anything more would require a higher price. That is when I would have walked out; if Matthew Vuelta hadn't been there. He had overheard the conversation with Devlin and said he thought he could help. We had to return to see the car Matt had found and it was everything we wanted with a few extras, for less that $2.00 a month more. We bought the car and thank Matt and Jeff Allen for all their help. I would be hesitant to recommend this dealership to anyone, because of Devlin. but probably would because of Matt and Jeff. More
by HACKATHORN
Employees Worked With
May 14, 2015
Great experience! The vehicle I traded for was as advertised with fair trade in value for mine. But Paul, the salesperson who helped me went above and beyond my expecta The vehicle I traded for was as advertised with fair trade in value for mine. But Paul, the salesperson who helped me went above and beyond my expectations. he traveled to my work place to assist in obtaining documents, and was always eager to help. He made the experience 5 star and worth returning to this dealership. GW, Monson, MA More
by gw1951
Employees Worked With
Paul Webber
May 14, 2015
Follow up on earlier review / Oil Change I had a previous issue at this dealership involving an oil change. I reached out to the general manager, Devin, and after speaking with him we came to I had a previous issue at this dealership involving an oil change. I reached out to the general manager, Devin, and after speaking with him we came to a mutual agreement. Mr. Sullivan provided me with excellent customer service and even offered to take me on a walk through of the service area. More
by rp243
Employees Worked With
Devin Sullivan
April 23, 2015
Tenth Another wonderful experience dealing with Marty Reardon! Just leased our family's 10th vehicle from Marty, always a pleasure to work with him. Thanks Another wonderful experience dealing with Marty Reardon! Just leased our family's 10th vehicle from Marty, always a pleasure to work with him. Thanks again, Marty! More
by kz8962
Employees Worked With
April 11, 2015
Great Management Team Worked with Devin Sullivan over a problem I had, before days end he had the matter rectified. communication was great. very PROFESSIONAL . I would re Worked with Devin Sullivan over a problem I had, before days end he had the matter rectified. communication was great. very PROFESSIONAL . I would recommend this dealership More
by Scott Gibeault
Employees Worked With
I don't recognize any of these names , Devin Sullivan
April 06, 2015
"Wonderful leasing experience" I just leased a 2015 Hyundai Genesis and had a great experience. Matt Vuelta was patient with us and answered all of our financial questions. He nev I just leased a 2015 Hyundai Genesis and had a great experience. Matt Vuelta was patient with us and answered all of our financial questions. He never put any pressure on us to make a quick decision. We traveled 55 miles, from North Kingstown, RI to Auburn, Ma because this dealership had the car and the best deal around. Paul Webber, our product specialist was knowledgeable and helpful with the delivery. He delivered our car to Rhode Island and met us at the RIDMV where he spent all morning with us waiting to register our car and go over all of the amenities the vehicle has to offer. Paul also installed our new license plates and frames. Also, would like to thank Anthony Bailey for his financial expertise and his attention to detail on the leasing contract. More
by Lucille Pereschino
Employees Worked With
Matthew Vuelta, Paul Webber
April 06, 2015
Horrible Service, Wouldn't send my worst enemy here I was having issues with my 2013 Hyundai Elantra, which shouldn't have been happening with a fairly new car but that is a whole different issue. Anywa I was having issues with my 2013 Hyundai Elantra, which shouldn't have been happening with a fairly new car but that is a whole different issue. Anyways I dropped my car off Thursday evening for a Friday morning service appointment. I asked for the issues to be looked at, and also for them to help me out with the mileage reimbursement program, which offers you a gift card to reimburse you for some of your gas purchase. I called to check on the car Friday afternoon, and I spoke with Toni in the service department, he said he had no idea what was going on with the car and would get right back to me. Well I never heard back from anyone that day. I called again Saturday morning, Toni said to me" oh ya sorry I just left last night and totally forgot to get back to you" which I thought was very professional, anyways I asked about the status of my car, to which I was told that someone would be checking it in soon. So needless to say it sat there all day Friday and no one looked at it. So Saturday afternoon I called again and they had no idea what was wrong with it, just that they would need it until at least Monday to which I responded that I was starting a new job and could not be without a car the following week. Precisely the reason it was dropped off Thursday night, so after complaining about this and being told that I could not speak to a manager because there weren't any available, I hung up the phone, not more than 5 minutes later, Toni called me back, suddenly there was an issue with my car and I had brought it in with No oil in the car and they couldn't touch the car until I brought them documentation of all the oil changes I had ever had done in the car. Well my father is a mechanic and does the oil changes for me, so I don't have the dealer sticker in my window stating when the next oil change is do. So because they saw this, they decided to use this as an excuse not to fix my car. I find it funny that this was never mentioned the whole time the car sat there, and when I decided to call them out on this and complain about the issue, it was suddenly my fault why they couldn't fix it. I brought a mechanic with me all the way to the dealership to be sure my car had oil so I could drive it without any damage to car, and there was plenty of oil in the car. It was a completely fabricated story to try to cover up the fact that they forgot my car was there. Needless to say nothing on my car got fixed and I never received the mileage reimbursement that was supposedly taken care of when I was sitting there. This is the worst experience I have ever had with a dealership, I was horrified at the way the staff acts and "works" if you can even considerable it that since they don't seem to do much of it. I would not recommend this dealership to my worst enemy and I will not be buying a new hyundai in the future, in fact I am trying to get out of my loan with this hunk of junk as we speak. Good luck to you if you decide to give these people a try. Worst mistake I could have mad was to trust them. More
by Melz3686
Employees Worked With
Lisa
March 15, 2015
Quick and easy - great service We just purchased a 2014 sonata and couldn't be happier. Great price and service. With a trade in, took about 2 hours to get everything worked out a We just purchased a 2014 sonata and couldn't be happier. Great price and service. With a trade in, took about 2 hours to get everything worked out and drive off with my new vehicle!!! More
by Rjaquith
Employees Worked With
Paul Webber
