Herb Chambers Hyundai of Auburn

5 stars to sales (Stan Otoo-Genesis) 3 stars to Finance dept The positives: Stan Otoo-Genesis, I've worked with him twice now, he sold me my 2015 Veloster Turbo, which I traded in just recently for a 2019 Kona U The positives: Stan Otoo-Genesis, I've worked with him twice now, he sold me my 2015 Veloster Turbo, which I traded in just recently for a 2019 Kona Ultimate, both purchases handled by Stan. I feel like he is genuinely trying to get me a fair price and not up sell me on things, can't say the same for Finance (will get to that below in the negatives). During the 4 year span he always recognized me whenever I was in for service, which is nice, considering in 4 years he has probably seen hundreds or thousands of faces in and out. Btw Stan has a ton of employee awards on his desk, clearly he sells a lot of cars. The negatives; they charge in my opinion way too high of a doc processing fee (the cost to prepare the paperwork), MA doesn't cap this fee this by law, but the median documentation fee cost in 2018 was $395 in MA, you can find this info online, they charged me $459, do I think almost $500 worth of paperwork was needed to be prepared during the entire purchasing process? No, I don't think so, total mark up there. If I had known I would have negotiated further to have this fee offset in the purchase price but I didn't catch this until after the purchase, equally my fault for not combing through the paper work line item to line item. Another thing I don't like, and I don't know if this is something encouraged by management or finance, but they really push you to purchase a la carte extras for your vehicle (warranties, gap insurance, etc), not by the salesmen, no this is pushed on you by finance when you've agreed to make a purchase (same happened to me when I bought the Veloster in 2015). These extras must be high margin for them. For example they try to push a Simonix protective coating on you, it is even mislabeled as "Standard" on the ipad menu they display all these extras on, it is not "Standard" you have to pay extra for it, it adds to your total monthly payments. This is misleading, and they will not let you know you can opt-out of these extras unless you directly ask them. If you are like most people and are just interested in the car, nothing more, I suggest you tell them to skip this and get right to discussing the line items of the purchase. I also think they direct you to a preferred lender, you can take a guess why, because the APR I got is pretty high almost 5%, I know I can get closer to 3% when I refinance, something I will be doing ASAP. More

The epitomy of excellence From the moment that Jackie first contacted me regarding a car I was interested in, her dedication and commitment to ensuring that everything went wel From the moment that Jackie first contacted me regarding a car I was interested in, her dedication and commitment to ensuring that everything went well,was both admirable and commendable She is definitely a major asset to this dealership. More

New Kona Just bought a new Kona from Herb Chamber Hyundai of Auburn. Stan Otoo-Genesis was the best . The most professional, and was a pleasure to work with. H Just bought a new Kona from Herb Chamber Hyundai of Auburn. Stan Otoo-Genesis was the best . The most professional, and was a pleasure to work with. He got me the exact car I wanted, in the color I wanted, and with the features I wanted. I had been leasing a Nissan from another dealership and Stan took care of everything regarding the lease and turning in the car for me, i just had to show up and sign the paperwork. I would recommend Stan and Herb Chambers auburn to everyone looking for a new car. I could not of had a better experience. More

Repeat Customer because of this dealership and Staff April 2019 - This is my 2nd Sonata purchased through this dealership because I had such a great experience with them in 2015. ALL of the staff is ver April 2019 - This is my 2nd Sonata purchased through this dealership because I had such a great experience with them in 2015. ALL of the staff is very helpful and friendly. Marty Reardon is one of the best salesman I've encountered in years. Highly Recommend Herb Chambers Hyundai of Auburn, MA. I live in NH but came back to MA to buy. Love my 2019 Hyundai Sonata! More

Car buying with Stan the man This was the best car buying experience I’ve ever had. Stan was very helpful with finding the car I wanted and with helping me through the money situa This was the best car buying experience I’ve ever had. Stan was very helpful with finding the car I wanted and with helping me through the money situation. I would recommend anyone to come to this dealership and speak with Stan the next time you want to buy a car. More

Great Experience- Highly Recommend! I have leased 3 different vehicles from this dealership and have been nothing but happy. Meagan was very knowledgeable and helpful when it came to any I have leased 3 different vehicles from this dealership and have been nothing but happy. Meagan was very knowledgeable and helpful when it came to any questions or concerns. She went above and beyond for me as a customer to ensure everything was prepared and perfect. Excellent communication and support on everyone's end. Highly recommend this dealership to anyone. More

Good customer service! I wanted to look at a new car. Marty was pleasant, low key and knew his stuff. I didn't feel pressured. It was a good experience, due to him.. I wanted to look at a new car. Marty was pleasant, low key and knew his stuff. I didn't feel pressured. It was a good experience, due to him.. More

Awesome again. Back on March 11th, I visited this dealership for the second time. The first time was 14 years ago when I had bought my 2005 Santa Fe from Marty Reard Back on March 11th, I visited this dealership for the second time. The first time was 14 years ago when I had bought my 2005 Santa Fe from Marty Reardon. It was the best choice I had made. Now back to hte 11th. I had been going to work that morning and hit a patch of black ice which totaled my beloved Santa Fe. Two weeks shy of having it 14 years and with only 59,600 miles. A couple of hours later after I had rested up a bit, I drove out to Herb Chambers Hyundai and asked for Marty. I was just planning on looking for now, and then try out a couple of other manufacturers SUV's. After I test drove a 2019 Santa Fe, I told Marty "the xxxx with the other makes". This new vehicle was everything that I was looking for. Great ride and comfort. Had just the right amount of amenities as I needed. After the test drive, I then told him that I loved this new vehicle (2019 Santa Fe SEL) and I did want it. Everything was gone over that afternoon (financing, etc.) and I took delivery the afternoon of the 18th. This dealership and it's employees have always treated me right and I will continue to brag about them to friends and the like. Marc Epstein More

Not the most helpful General Manager I reticently had the displeasure of buying a car from Her Chambers Hyundai of Auburn. I had some issues after the sale and it took almost 4 weeks to r I reticently had the displeasure of buying a car from Her Chambers Hyundai of Auburn. I had some issues after the sale and it took almost 4 weeks to resolve. The sales man, sales manager and general manager all made me felt like they couldn't be bothered to help me resolve the issue. It wasn't until I contacted Herb Chambers home office and Hyundai corporate office that the matter got resolved. It was a very frustrating 4 weeks and all they offered me for my trouble was a free oil change. Really? I will never do business with any of the Heb Chambers dealerships again. Oh and the finance manager lied to me telling me that I had to keep my loan with Hyundai finance for at least 3 months or they would charge me back for the rebates I received. According to Hyundai finance this was not true. The dealership lied about this so they would get a kickback on the astronomical high interest rate they made me take as a loan on this car. More

The reason I bought another car from Herb Chambers I had a horrible buying experience at Herb Chambers of Millbury and swore I would never buy another vehicle from them. Then I met Matry at their Hyund I had a horrible buying experience at Herb Chambers of Millbury and swore I would never buy another vehicle from them. Then I met Matry at their Hyundai dealership in Auburn and he changed all that. He went above and beyond to make sure I had a positive experience. I know I will be definitely go to him again when I need another new car. More