Herb Chambers Hyundai of Auburn - Service Center

I been going to Herb Chambers Hyundai in Auburn since buying my vehicle from them in April 2016, but in the last year, the service department started rubbing me the wrong way. Let me preface these events buying my vehicle from them in April 2016, but in the last year, the service department started rubbing me the wrong way. Let me preface these events by stating that I have been in the sales industry my entire ten years of working and understand when you have to meet a quota, but this location has outright lied on multiple occasions just to meet a quota. They replaced my engine last year due to (from what their own mechanic stated) a COMMON issue with their vehicles. I had to wait two months to retrieve my vehicle and I IMMEDIATELY noticed after they replaced the engine that the vehicle seemed to be hesitating when attempting to accelerate to the point I even questioned if the engine they put in the vehicle was refurbished. I also soon had an issue where my battery was dead and I had to replace It. I bought a battery from Walmart because It was about $100 cheaper. I had a few issues due to the battery being lose and the dealer claimed that the battery I bought from Walmart would not work for a Hyundai car (despite clearly being made for one) because It was not HYUNDAI BRANDED. Thankfully I didn't listen to them and took my car to O'Riellys again who sold a clamp for about $3 that fixed the issue I was having. I brought my vehicle back over 7 times between getting my car back in May and December regarding the issue that the dealer claimed they couldn’t replicate therefore could not fix. I started having a feeling that they were attempting to wait for the warranty to run out or attempting to find a way to make me pay for the fix. Suddenly just as I passed the 100k mile mark, the dealership claimed they finally found the issue and It was indeed the catalytic converter that they claim was unrelated to the engine replacement despite me telling them this was an issue for the last year (which was confirmed by O'Rileys and other reputable locations) stating that I would have to pay $3k to get this fixed. When corporate called me, they stated that because the issue was "found" after the 100,000 warranty, they will not cover it. I again emphasized how this issue was AFTER they replaced the engine at less than the 100k mile mark and they just now find the issue after a year of stating the issue, once I passed the mark. They continued to focus on this being outside the warranty NOW rather than when the issue started. I previously considered myself pro-Hyundai especially after the amazing customer service I received by Marty at this location who I even referred people to for their new purchases as well as informing him in January with my fiancée expecting, we would be looking for a Palisade and an upgraded Santa Fe for myself but this whole experience has left a horrible taste in my mouth More

Took my Elantra in for warranty work and an oil change. Staff was extremely friendly and helpful. I was able to work remotely on their WiFi while my service was being completed and it was a fast pleasant e Staff was extremely friendly and helpful. I was able to work remotely on their WiFi while my service was being completed and it was a fast pleasant experience. More

They are easy to work with & pay attention to details completing the job on time. completing the job on time. More

Extremely personable! Went above and beyond to make sure I didn't waste money on un needed repairs. Went above and beyond to make sure I didn't waste money on un needed repairs. More

Jim Eisner was very knowledgeable and pleasant. Waiting area served coffee or water if needed, Waiting area served coffee or water if needed, More

Easy phone system when calling in. Professional across tge board. Easy drop off process. Willing to work with customer situations, timing etc Professional across tge board. Easy drop off process. Willing to work with customer situations, timing etc More

No problem they were great. We have never had a problem with them. Dan was very professional. The car was ready in a timely manner. We have never had a problem with them. Dan was very professional. The car was ready in a timely manner. More

Service people are always very polite and know there business. We have been very happy with our service. business. We have been very happy with our service. More

Have been treated well by Jimmy, I had problems with last manager, when car was done it sat there he did not call or deliver my car it was a month before it was found. Jimmy has taken care of me given me a r manager, when car was done it sat there he did not call or deliver my car it was a month before it was found. Jimmy has taken care of me given me a rental and kept me going ., on the other side I am not happy with this vehicle 2 catalytic converters and an engine and I am not sure what was repaired this time all thank goodness under warranty, but not confident driving this vehicle not knowing what will come next. I am a senior I drive my grandson to school and pick up 132 miles a day and he is autistic. I always buy my cars from Herb Chambers because his dealership is reputable More

Holy was excellent to explain to me and my wife how to solve the problem I’m having with my 2017 Santa Fe solve the problem I’m having with my 2017 Santa Fe More