Herb Chambers INFINITI of Westborough

Beyond Expectations! My husband and I recently purchased a 2014 Nissan INFINITI QX60 fully loaded. My husband is obsessive compulsive with details. He is a mechanical en My husband and I recently purchased a 2014 Nissan INFINITI QX60 fully loaded. My husband is obsessive compulsive with details. He is a mechanical engineer by trade, currently working with medical products. He also grew up around and previously managed an auto mechanic shop. Anytime we make a large purchase, such as a car, he meticulously researches it until he finds exactly what he is looking for and at the price he is willing to pay. He found our car at CarMax in Westborough. A few weeks into driving our new car, I started to hear a strange, recurring noise upon acceleration. Thus, began our relationship with Herb Chambers INFINITI of Westborough. I want you to know about our experience because it was truly unexpected and astonishing! There were many things that impressed us. The car drop-off procedure was simple and fast. Everyone I came in contact with (Matt, Sam, and Ian mostly) was courteous and professional. The loaner they gave me was comparable if not better than my car as it was a brand new QX60. At one point, I had it for 3 ½ weeks. They even allowed us to use it for our vacation to New Hampshire. My car was still in the shop and we needed the space to drive with six of us plus a weeks’ worth of vacation packing. We really put that car to the test! One of the most amazing aspects of the service I experienced was that the service technician, Will, took several drives with me before, during, and after all the work was done to be sure we were hearing/not hearing the same sound. He listened patiently while I tried to explain what was going on with the car. He also took the time to explain to me what they did to the car and why. I know how busy he is there so I really appreciated his time. Initially we worked with Matt Demers for some other smaller warrantied issues. When we came back for the sound issue, we worked with Sam Young. Both of these gentlemen were exceptional. They were professional and pleasant, no matter how busy they were at the time. They had a lot of patience with my husband as there were many phone conversations about the work that needed to be done and my husband can be quite particular about things. He is not a man who is easily impressed but these two really won him over! As for the sound issue, the technician switched out every part he could that was relevant to the noise to no avail. Everything was covered under warranty. He switched out the differential twice thinking that the first one may have been damaged on delivery. Still the noise was there. At this point he could have sent us on our way or started changing parts that would cost us money, but he didn’t. We really felt like he wanted to solve this problem as much as we wanted him to solve it. The final trick that did it for us was that Sam called and said he received authorization to replace the transmission, again all under warranty. That is quite an expensive job but well worth it as that was the solution to the problem! A few days later I picked up the car and it was as good as new! Any dealership can offer coffee and pastries and free wifi while you wait, but it’s the care given, the service, and the person to person relationships, that develop the trust that keeps us coming back. This group has absolutely earned our trust. We won’t be going anywhere else to have our car serviced. And we will share our experience with everyone we can! One last note…Because of this experience, my husband, an avid Audi fan who drives an Audi A4, is looking at an INFINITI for his next car. 😊 More

Best price in market I loved my QX60 that I drove. Best price available in market and awesome sales team. Finance options were clean and transparent. Value for my drive I loved my QX60 that I drove. Best price available in market and awesome sales team. Finance options were clean and transparent. Value for my drive. More

Great peolple and excellent service Recently, I was looking online for a vehicle to buy and I came across a beautiful 2016 Infiniti Redsport 400, that was located at Herb Chambers Infin Recently, I was looking online for a vehicle to buy and I came across a beautiful 2016 Infiniti Redsport 400, that was located at Herb Chambers Infiniti of Westborough. At first, I was a bit hesitant because coming from the Bronx, New York region it would be a long drive to that specific dealership. However, I can honestly say that I am glad to had decided to make the trip to their location. The service there is excellent! From the beginning to the end of my car deal, the staff made me feel at home. I felt as if I had known James A. Bulger (general manager), Michael Price (sales and learning consultant) and Christian Urraca (finance manager) for quite some time. I would like to thank them all once again for their excellent service and making this a great experience. More

Interested in my Satisfaction When I was first introduced to Tim Klingenberger he was first interested in learning and understanding my needs and wants. He then showed me vehicles When I was first introduced to Tim Klingenberger he was first interested in learning and understanding my needs and wants. He then showed me vehicles they had that most closely met those criteria. At no time did he ever push a car or option I didn’t want or need. During the car buying process he never rushed or pressured me, his primary concern was for me to by happy and pleased with my experience and selection. Tim made known to me and let me take advantage of rebates that had just become available that I wasn’t yet aware of. That was something he didn’t have to do so it was greatly appreciated. Post sale Tim continues to follow up, still interested that my satisfaction with my purchase continues. I would gladly do business with Tim again and highly recommend him. More

A pleasure to do business From meeting the salesman, Alexandros Kontoulis, to finalizing the deal with the finance manager; working with the folks at Herb Chambers Infinity of From meeting the salesman, Alexandros Kontoulis, to finalizing the deal with the finance manager; working with the folks at Herb Chambers Infinity of Westborough was a pleasure. I would recommend anyone in the market for a luxury vehicle give them a chance. More

OUTSTANDING ATTENTION by Tim Klingenberger &Christian Urraca I can say that I was so blessed when walk in to this dealership on this past Memorial Day. I was amazed with Tim Kingenberger service, he made everyt I can say that I was so blessed when walk in to this dealership on this past Memorial Day. I was amazed with Tim Kingenberger service, he made everything he could to make my dream come true. He was very kind and polite and gave all the attetion to my needs. " THANK YOU SO MUCH TIM ". He also introduced me to Christian Urraca, who did everything in his power to give me the approval to my purchase." :) Hi 5 to You!! " I'm very very happy with my new Car. I went there with a simple thought of the car I was imagening and I ended up leaving with somenthing very luxurious and affordable, much better than what I had in mind. James Bulger congratulations on your Management. You guys really work as a team and care about people dreams. Thank you so much for the great service. I will be sure to recommend Herb Chambers. More

Great experience! I worked with Tim at Herb Chambers in Westborough for a certified Q50S this past week. My experience was excellent from start to finish with Tim, John I worked with Tim at Herb Chambers in Westborough for a certified Q50S this past week. My experience was excellent from start to finish with Tim, John and Christian atthe dealership. The nice part is that I was treated with the same quality as if I was buying the most expensive car on the lot even though I wasn't. Tim personally drove the car up to me in New Hampshire and assisted with the registration and plat exchange then drove me trade in back to the dealership. I would work with Tim again even if the dealership is not as close to me as other Infiniti locations. More

Lisa Sweet - is amazing! Lisa provided exceptional service and went above and beyond to make sure that we had the car of our dreams! We loved working with her! Lisa provided exceptional service and went above and beyond to make sure that we had the car of our dreams! We loved working with her! More

Easy and painless procedure! Avein was very helpful. Right away he made the process of test driving my current car easy and he was knowledgeable of the model and the car was ready Avein was very helpful. Right away he made the process of test driving my current car easy and he was knowledgeable of the model and the car was ready very was after purchasing it!!! More

Purchase of vehicle Our sales consultant was very knowledgeable and professional. He was very helpful during the entire buying process. Our internet consultant was extrem Our sales consultant was very knowledgeable and professional. He was very helpful during the entire buying process. Our internet consultant was extremely helpful finding the vehicle my wife wanted. More