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Herb Chambers INFINITI of Westborough - Service Center

4.0

30 Lifetime Service Reviews

312 Turnpike Rd, Westborough, Massachusetts 01581

30 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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November 10, 2018

"Great service. "

- Chas Andrews

Thanks for a great experience. Sy Smit is an excellent salesperson, and your service department has made sure my Q50 stays in top shape. Thanks!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sy Smit
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jared Gradowski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 10, 2018

"SERVICE OF MY G37 VEHICLE"

- Nick175

I thought the Service department was excellent and provided great feedback to me on my car. I had purchased the car last January 2018, and found the staff to be courteous, straight forward and reasonable. The service department, Bob Carter and Louis manager in particular, were very good in getting me into schedule time slot, and out at a reasonable time. I had routine maintenance done with advice on new battery, and steering alignment. Strongly recommend this team. Nick

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert "Bob" Carter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Louis in service. Very responsive and excellent.
Nov 12, 2018 -

Herb Chambers INFINITI of Westborough responded

Thank you for your review. Glad you had a great experience with us and are happy with the service provided. We appreciate your recommendation and look forward to your next visit. Best, James Bulger, General Manager.

April 14, 2018

"Amazing service Experaince"

- John

I had a recent unfortunate incident in which I hit a large pot hole and the need to have two tires replaced in a hurry. I needed the work done right away as I had a weekend family commitment. I had thankfully purchased an insurance policy for rim and tire repair/replace on my Infinity. I went directly to Herb Chambers Infinity, in Westboro after damaging my tires on a Saturday. The Insurance company (Tire & Rim Policy) was closed for the weekend. The dealership had no loaner vehicles available. The staff called around locally to purchase a rental for me, and Herb Chambers was willing to pay for the rental. NO rentals available locally at the time. The replacement tires for my Infinity were not in stock inventory, however John Catlin (Sales Manager) thought outside of the box and he & the staff were able to obtain two new tires for my vehicle. Start to finish I was in and back on the road in two short hours. The Herb Chambers Infinity dealership in Westboro, Service department (Matt), Henry, and John Catlin (General Sales Manager) were absolutely incredible in meeting All of my needs. I strongly suggest anyone looking to purchase a vehicle at Herb Chambers Infinity, in Westboro, to go visit and purchase a new or used vehicle. I have been more that impressed with the dealership management team, Sales Team. And Service Team. The Herb Chambers Brand is exactly what they present themselves as. All about the customer and ensuring you purchase a quality vehicle, providing quality service once owning, and great customer service. It is time to go to buy a vehicle or have service done to your vehicle at the Herb Chambers Infinity, in Westboro. John Naughton

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Henry Rodriguez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Matt Demers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Cantlin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 20, 2018 -

Herb Chambers INFINITI of Westborough responded

John, thank you for taking the time to write such a wonderful review! I am beyond pleased to know that Matt, Henry, John and Caitlin were able to provide you with such excellent customer care. We truly value your business and hope to serve your automotive needs in the future. I will be sure to pass along the great review to the team. Best, James Bulger, General Manager.

December 27, 2017

"From a negative experience to positive"

- Keltacer

Initial service left a lot to be desired; however I was contacted by the dealership shortly after. My experience after the initial visit has been positive. The dealership went above and beyond to rectify the situation and performed the warranty work that should have been covered in the first place.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jared Gradowski
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 09, 2018 -

Herb Chambers INFINITI of Westborough responded

We sincerely appreciate you allowing us the opportunity to turn things around. Our guest's feedback is critical to our success and we really appreciate your honesty. Please know that I am always available if there are any other concerns that we may address. My email is JBulger@HerbChambers.com Thank you. James A. Bulger, General Manager

December 11, 2017

"Never coming back here! "

- Lostmybusiness

Poor poor service. Came in for a recall service and was told that it would take an hour so I had to wait. Took 4 hours before the car was done. I had to check on the car myself to see what he status was. Other people got a loaner because the service was going to take too long. They did not offer me a loaner. All staff was unfriendly.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jared Gradowski
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 30, 2018 -

Herb Chambers INFINITI of Westborough responded

Thank you for taking the time to provide this feedback. We understand that you had a less-than-positive experience while working with our service department and we'd like to apologize to you for that. As a Herb Chambers dealership, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. Clearly, we did not deliver on that goal with your visit. We will share this feedback with the general manager, James Bulger, and ensure this is addressed. Again, our sincere apologies.

October 16, 2017

"Service Department "

- tweetzgirl@yahoo.com

Jarred was the most polite gentleman I’ve met He was very helpful. Was able to assist me with everything I needed. Reminds me of service that is need on my truck Thank you sir for being so kind and polite

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jared Gradowski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 17, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with Jared. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, James A. Bulger, General Manager

September 04, 2017

"Beyond Expectations!"

- KimberlyQX60

My husband and I recently purchased a 2014 Nissan INFINITI QX60 fully loaded. My husband is obsessive compulsive with details. He is a mechanical engineer by trade, currently working with medical products. He also grew up around and previously managed an auto mechanic shop. Anytime we make a large purchase, such as a car, he meticulously researches it until he finds exactly what he is looking for and at the price he is willing to pay. He found our car at CarMax in Westborough. A few weeks into driving our new car, I started to hear a strange, recurring noise upon acceleration. Thus, began our relationship with Herb Chambers INFINITI of Westborough. I want you to know about our experience because it was truly unexpected and astonishing! There were many things that impressed us. The car drop-off procedure was simple and fast. Everyone I came in contact with (Matt, Sam, and Ian mostly) was courteous and professional. The loaner they gave me was comparable if not better than my car as it was a brand new QX60. At one point, I had it for 3 ½ weeks. They even allowed us to use it for our vacation to New Hampshire. My car was still in the shop and we needed the space to drive with six of us plus a weeks’ worth of vacation packing. We really put that car to the test! One of the most amazing aspects of the service I experienced was that the service technician, Will, took several drives with me before, during, and after all the work was done to be sure we were hearing/not hearing the same sound. He listened patiently while I tried to explain what was going on with the car. He also took the time to explain to me what they did to the car and why. I know how busy he is there so I really appreciated his time. Initially we worked with Matt Demers for some other smaller warrantied issues. When we came back for the sound issue, we worked with Sam Young. Both of these gentlemen were exceptional. They were professional and pleasant, no matter how busy they were at the time. They had a lot of patience with my husband as there were many phone conversations about the work that needed to be done and my husband can be quite particular about things. He is not a man who is easily impressed but these two really won him over! As for the sound issue, the technician switched out every part he could that was relevant to the noise to no avail. Everything was covered under warranty. He switched out the differential twice thinking that the first one may have been damaged on delivery. Still the noise was there. At this point he could have sent us on our way or started changing parts that would cost us money, but he didn’t. We really felt like he wanted to solve this problem as much as we wanted him to solve it. The final trick that did it for us was that Sam called and said he received authorization to replace the transmission, again all under warranty. That is quite an expensive job but well worth it as that was the solution to the problem! A few days later I picked up the car and it was as good as new! Any dealership can offer coffee and pastries and free wifi while you wait, but it’s the care given, the service, and the person to person relationships, that develop the trust that keeps us coming back. This group has absolutely earned our trust. We won’t be going anywhere else to have our car serviced. And we will share our experience with everyone we can! One last note…Because of this experience, my husband, an avid Audi fan who drives an Audi A4, is looking at an INFINITI for his next car. 😊

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Ian, Service Technician Will, Samuel Young
Sep 05, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you, Kimberly, for your terrific feedback! Our primary concern is delivering flawless customer service and I'm so happy to know our team was able to deliver. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Best, James A. Bulger, General Manager

February 27, 2017

"Great Service"

- Dwong62

This dealership provided me with great service. They continually surprise me with their helpfulness and friendliness. Their service center and garage is always clean and the service reps are very helpful.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Stanhope, Alex Bois
Feb 28, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you so much for leaving us a review! We'll be sure to tell Jonathan and Alex what a great job they are doing. Many thanks and happy driving. Best, James A. Bulger, General Manager

February 07, 2017

"THE WORST DEALERSHIP I HAVE ENCOUNTERED TO DATE!!!!!!!!!!!!!"

- myreview

I brought my car in for a squeaky belt + an inspection sticker. When I left my car was no longer safe to drive. They then offered me this "great deal", where I would get to pay them to fix the problem they created. When I didn't want to pay them, they then told me that my car was on their lift in pieces and I needed to pay them to get it back in one piece. I would avoid this dealership at all costs.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
James Bulger
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert "Bob" Carter
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 09, 2017 -

Herb Chambers INFINITI of Westborough responded

Mr. Maki, As we always appreciate hearing from our customers, we also think it’s important that the whole story be told. You brought your 2005 INFINITI G35 in to our dealership for service on February 3rd for a squealing noise coming from the engine area and an inspection sticker. You told us that you had your belts replaced a several months prior at a Meineke and since then the squealing noise had been getting progressively worse. At that time we replaced 2 belts; the compressor belt and the fan/alternator belt. While performing the inspection for your sticker, our service professionals did a visual inspection of your brakes. You were informed that your rear pads were approximately 3mm. You asked if this would cause you to fail a state inspection, we told you it wouldn’t fail but that it also wasn’t a safe situation and they should be replaced. You declined the repair. At no time were your wheels removed, this was strictly a visual inspection. You came in again February 6th, after driving approximately 250 miles, stating that there was a grinding noise coming from the rear of the vehicle when you braked. We brought the vehicle in and inspected your brakes. The right rear inboard pad was metal to metal and the caliper was frozen. Our Service Advisor explained this to you and you chose again to not have your brakes repaired. Later, you came back in and our Service Director walked you back into our service drive to show you. Still to this point, your tires were never taken off. We moved the wheels to show you that the left rear wheel moved freely, but the right rear wheel could not be turned. You asked what the repair would cost, we gave you pricing with and without manufacturer parts and you were told that we wouldn’t know about the caliper until we took it apart and tried to compress it. You gave verbal approval to repair the vehicle and agreed on the set price, after being given a 20% discount. After taking the car in, we took it apart and found that the right side would not compress, but the left side would. You chose to have us install the aftermarket right caliper. After the repair was done, you demanded we not charge you for labor. You and our Service Director reviewed the already agreed upon quote. However, as a valued customer we decided to just charge for the parts. It is certainly concerning to see in your comments that you feel as though we are the reason your brakes were worn. We work diligently every day to provide all of our guests and their vehicles with exceptional customer service. That award winning customer service involves integrity and transparency, and I am so proud of the service our incredible team provides. It’s certainly disappointing to know you feel otherwise, but we wish you well. Best, James A. Bulger, General Manager

May 31, 2016

"Great Service"

- bk01

It's was time for my 1st service since buying my brand new car everything was took care of. Got a cash wash too. Also I'm in the process of buying a truck for my girlfriend and my new baby on the way. Never had anything to say bad about this place.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Avein Watson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 01, 2016 -

Herb Chambers INFINITI of Westborough responded

Thank you for taking the time to share your feedback. It's wonderful to hear from such a satisfied customer! We’re fortunate to have a fantastic team here at Herb Chambers Infiniti of Westborough who continuously excel in providing our guests with top-notch customer service. We appreciate your great recommendation and look forward to serving your family's automotive needs for many more years to come! Sincerely, James A. Bulger, General Manager

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