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Herb Chambers INFINITI of Westborough

Westborough, MA

4.9
1,453 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,453 reviews

December 15, 2017

Amazing Avein was very attentive to my needs, professional, and made me feel comfortable. I walked away with a 2018 Q50 and LOVE it. Thank you! More

by Chantelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avein Watson
Dec 15, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you, Chantelle, for taking the time to share your experience with Avein! It's wonderful to hear from such a satisfied customer. We appreciate your great recommendation and look forward to serving all of your automotive needs for many more years to come! Happy Holidays! James A. Bulger, General Manager

December 15, 2017

Excellent Service, Left Happy I bought my first Infiniti and I had an awesome experience at Herb Chambers Infiniti of Westboro. After dealing with a less then great salesperson , I More

by Reneelynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avein Watson
Dec 15, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you, ReneeLynn, for this terrific review! I’m so glad that you had such a pleasant experience with Avein, and that everything came with such ease. All of us here at Herb Chambers INFINITI of Westborough try our best to ensure our guests leave feeling satisfied with their purchase and truly enjoy their experience. Thank you once again for your business and your great recommendation. Happy Holidays! James A. Bulger, General Manager

December 14, 2017

Infiniti q50 Leased a 2017 q50 from Sy Smit, it was a great experience very knowledgeable about the features of the car and a pleasure to deal with. Highly recomme More

by Nick
Recommend Dealer
Yes
Employees Worked With
James Bulger, Sy Smit
Dec 14, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you for taking the time to write this review, Nick! Enjoy your new Q50 and we look forward to seeing you again. Best, James A. Bulger, General Manager

December 14, 2017

Sy Smit was excellent! My husband and I had a wonderful experience at this dealership. Sy was efficient, professional and quite knowledgeable about the Infiniti SUV we bough More

by AnnMarieP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Bulger, Sy Smit
Dec 14, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you, AnnMarie! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Sy was able to do exactly that. Thank you again and we look forward to working with you and your husband again in the future! Best, James A. Bulger, General Manager

December 14, 2017

great experience. no hassle no pressure. Great experience. Worked with Mike Price and Jim Bulger. No pressure. No hassle. Really listened to what I was looking for and didnt proceed to get m More

by greg l
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Bulger, Michael Price
Dec 14, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you, Greg! We value your recommendation and we look forward to serving your automotive needs for many more years to come. Best, James A. Bulger, General Manager

December 14, 2017

Walked in with no expecatations, walked out with a QX80 My wife and I were shopping for a new SUV, and were leaning towards an Audi, Mercedes or Lexus. We decided to stop in at Herb Chambers Infiniti as we More

by DJP 1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cantlin, Sy Smit
Dec 15, 2017 -

Herb Chambers INFINITI of Westborough responded

What an outstanding review to read! It is great to know that Sy provided you and your wife with a welcoming shopping experience. Our primary concern is delivering flawless customer service and I’m happy to know that Sy and John provided you with exactly that. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Happy Holidays! James A. Bulger, General Manager

December 14, 2017

Great team! Very professional and easy to deal with guys! Quick and efficient negotiation (beat other quote I had), offered specific terms I've asked Vehicle de More

by Leon Shaigorodsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Bulger, John Cantlin, Sy Smit
Dec 14, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you so much, Leon! I'm so happy to read that your experience with us was so positive. One of our primary goals is to give each guest a positive and professional experience, it sounds like Sy did just that! We appreciate your business and look forward to seeing you again. Best, James A. Bulger, General Manager

December 14, 2017

Awesome This particular buying/lease experience was on of the best I have had at Any car dealership. Mike Price was friendly, knowledgeable and detailed. It More

by Thomas Nicalek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Bulger, Michael Price
Dec 14, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you, Tom, for taking the time to write this review! We appreciate your business and please let us know if there is anything else we can do for you. Best, James A. Bulger, General Manager

December 14, 2017

Infiniti QX 80 I had an awesome experience with Sy and everyone at Infiniti of Westborough. The experience with very stress-free and Sy worked hard to make it a ple More

by Joshua Lioce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sy Smit
Dec 14, 2017 -

Herb Chambers INFINITI of Westborough responded

Thank you, Joshua, for sharing your experience with Sy! It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future! Best, James A. Bulger, General Manager

December 11, 2017

Never coming back here! Poor poor service. Came in for a recall service and was told that it would take an hour so I had to wait. Took 4 hours before the car was done. I had More

by Lostmybusiness
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jared Gradowski
Jan 30, 2018 -

Herb Chambers INFINITI of Westborough responded

Thank you for taking the time to provide this feedback. We understand that you had a less-than-positive experience while working with our service department and we'd like to apologize to you for that. As a Herb Chambers dealership, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. Clearly, we did not deliver on that goal with your visit. We will share this feedback with the general manager, James Bulger, and ensure this is addressed. Again, our sincere apologies.

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