Herb Chambers INFINITI of Westborough

Great service, great salesman. Easy, no haggling. Salesman knew his stuff. I went with Herb Chambers because I know they stand behind their vehicles. Great price for the vehicle Easy, no haggling. Salesman knew his stuff. I went with Herb Chambers because I know they stand behind their vehicles. Great price for the vehicle and they had my color. More

THE WORST DEALERSHIP I HAVE ENCOUNTERED TO DATE!!!!!!!!!!!!! I brought my car in for a squeaky belt + an inspection sticker. When I left my car was no longer safe to drive. They then offered me this "great dea I brought my car in for a squeaky belt + an inspection sticker. When I left my car was no longer safe to drive. They then offered me this "great deal", where I would get to pay them to fix the problem they created. When I didn't want to pay them, they then told me that my car was on their lift in pieces and I needed to pay them to get it back in one piece. I would avoid this dealership at all costs. More

New customer for life General manager James Bulger was tremendous, and leads his team by example. This was the most pleasant and straightforward car buying experience I've General manager James Bulger was tremendous, and leads his team by example. This was the most pleasant and straightforward car buying experience I've ever had. The team was extremely well prepared for my arrival, unbelievably accommodating, and very knowledgeable. There were no secrets in the numbers or unanticipated haggling at various intervals. Further, having moved from New York, there were some issues to be sorted through with my title. James personally called me, talked me through the issue in its entirety, and came up with a nontraditional solution to help deal with my trade in and not hold up the process (and gave me his cell phone number). Ultimately, they took my trade, provided me with a loaner car given my hectic schedule, and will be driving the new car to me for delivery once their able to sort through the DMV issues during the week. I am a tough critic as I'm in client service myself, and also happen to be a glass half empty kind of guy. They blew me away. Even at 50 minutes away, they likely just won a customer for life. More

Best Car Buying Experience! The professionalism and courtesy of the entire team at HC Infinity of Westborough was fantastic! Alex was great to work with! I will recommend this de The professionalism and courtesy of the entire team at HC Infinity of Westborough was fantastic! Alex was great to work with! I will recommend this dealership to my family and friends. More

Straightforward, No haggle Car Buying Experience... If you are looking for a new or used Infiniti, do not look any further. Call Alex Kontoulis @ Infiniti of Westborough. Its a great dealership with su If you are looking for a new or used Infiniti, do not look any further. Call Alex Kontoulis @ Infiniti of Westborough. Its a great dealership with super helpful staff. We were assisted by Alex who had amazing knowledge about the car we were looking for. He was patient with us and answered all the questions we had about the car and the dealership. We never felt any pressure that we have to make a decision during our first visit only. We had enough time to sleep over the car we were interested. Once we were ready, Alex went above and beyond to make sure the car was put on HOLD for us for 48 hours before we could decide. When we finally decided, Scott Sundlie, the manager at the dealership made sure that all our questions were answered and we are ready. All I can say is amazing car buying experience. I highly recommend this dealership. Thank you Alex and Scott !! More

Very smooth experience. Not planning to buy or lease but just browse, we surprised ourselves by leasing on the spot. Our salesman, Alex Kontoulis, was the most knowledgeable, Not planning to buy or lease but just browse, we surprised ourselves by leasing on the spot. Our salesman, Alex Kontoulis, was the most knowledgeable, pleasant and enjoyable young man to deal with. He was extremely helpful, polite and just a joy. James Bulger also was excellent in assuring a smooth experience. Neither gentlemen added pressure to us just wanting us to go away happy with our new car. More

A Car Dealership That Finally Figured It Out!! I have been purchasing/leasing cars for almost 50 years, and all but gave up hope that anything would ever change going through the stressful, tedious I have been purchasing/leasing cars for almost 50 years, and all but gave up hope that anything would ever change going through the stressful, tedious process of dealing with car dealership salesmen, general managers and finance managers. That is until the day most recently when I walked into Herb Chambers of Westborough's Infiniti store. I was greeted by a young, very pleasant sales associate, Alex Kontoulis. Expecting the high pressure tactics to begin immediately, which is typically the case, my experience was just the opposite. Alex was personable, professional, knowledgeable, and seemed to actually care about me as a "customer", as opposed to a potential quick sale to be preyed upon. In fact, all Alex attempted to do was help educate me about my car options that would meet my needs, establish a repoire, and introduce me to the management, sales, and service team of the dealership. He concluded by inviting me back to meet his General Manager, James Bulger. I left feeling pretty encouraged by the meeting, but skeptical about what were the potential motives. Since I was interested in leasing two vehicles, and after explaining to my wife about my experience, I asked her if she would be willing to visit the dealership with me. Her response was "Are you crazy". My wife loathes the car buying experience, for good reasons, but nonetheless I encouraged her to go, with the understanding she would only have to choose a car she liked, and I would do the rest. The following day in a snow storm we entered the dealership and were greeted by Alex and James Bulger. Thinking that the high pressure tactics were about to begin, we were totally caught off guard by James's pleasant demeanor, and genuine concern to get to know us as real people. Still in shock, including my wife, I anticipated the games were about to begin. Now, as is always the case, I came prepared with my target budget, that I usually get to in the end, but not without going through a long, painful negotiation (WAR), that saps all of my energy, and leaves me wondering, why anyone would put themselves through this process. To our delight and shock, it just never happened. What did transpire was an extremely honest and upfront conversation with James and Alex about how they would meet my budget in the actual cars we wanted. No arguing, no bait and switch tricks, just total transparency and honesty. After agreeing to the deal, nothing to argue about, we were introduced to the Finance Manager, Christian Urracca, who quickly took us through the dreaded and confusing paperwork process. Once again, no pressure, just a comprehensive explanation of the contract. Amazingly, we were able to return our vehicles, get the new vehicles registered, inspected and complete a true sign and drive. Needless to say I think my wife had a born again car dealership experience for which I'm extremely grateful. I have to commend James and Alex for not only their exceptional customer service, but also for their genuine attempt to do whatever was necessary to satisfy our needs. In all my years, I never would have imagined leaving a car dealership feeling so good about the experience, as well as feeling we had just made a number of new friendships. By the way, the customer service hasn't ended, as they continue to follow up with us to answer any questions we may have. Also, Alex has invited me back to the dealership to continue the education of the many amenities the new Infiniti vehicles have to offer. In conclusion, if you want to experience a customer oriented dealership, operated with passion from the top down, I would highly recommend visiting James Bulger and his team at Herb Chambers Infiniti of Westborough. Finally, a car dealership that has figured it out!! More

Great experience Ordinarily my wife hates shopping for a new car. However this time our experience was made very pleasant by Sy Smit of Herb Chambers Infiniti, His pro Ordinarily my wife hates shopping for a new car. However this time our experience was made very pleasant by Sy Smit of Herb Chambers Infiniti, His professionalism, assistance and advise made the process of selecting and purchasing a new Infiniti pleasant. Thank you Sy Smit! More

Best Customer Service Ever Thank You Guys for helping me to get my vehicle i needed it & I'm very happy with my purchase and I will definitely buy my next vehicle 🚗 from that d Thank You Guys for helping me to get my vehicle i needed it & I'm very happy with my purchase and I will definitely buy my next vehicle 🚗 from that dealership company again in the future More

Best car buying experience ever! I just want to say thank you! thank you to Jonathan(salesman), Christian (finance) and the sales manager. Every one of these guys helped work with me I just want to say thank you! thank you to Jonathan(salesman), Christian (finance) and the sales manager. Every one of these guys helped work with me to obtain the car that i wanted. Jonathan was extremely professional and helped push me into a deal i was comfortable with.I doubted my ability to obtain the car that i wanted, and at times wanted to walk out, but i think Jonathan and the sales manager realized that i wasn't trying to waist anybody's time and just wanted to feel comfortable and stress free while buying my car. They helped do just that and we came to a deal. Thank you again! More