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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.9
451 Reviews

451 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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September 21, 2021

Service experience was awesome. Went for battery replacement as it was failing. They went beyond and got the battery replaced under warranty. More

by Dinesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forgot his name
Sep 22, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for taking the time to share this experience! We're so glad we were able to help you out and hope we can be of service to you again in the future! - The Herb Chambers INFINITI of Westborough Team

September 14, 2021

The service representative was very courteous, informative and readily available to answer questions and concerns. More

by Louolio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager Rob and service representative Furdy
Sep 15, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for taking the time to share this feedback! We appreciate your business and hope to see you again next time here at Herb Chambers INFINITI of Westborough!

Apr 03, 2022 -

Louolio responded

Matt was excellent, very professional and knowledge about my car and repairs

September 13, 2021

Excellent work with Freddy. Freddy always good services with happy face. I will recommend him to anyone who need help to see him. He is very hard worker More

by Abdimalig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy
Sep 13, 2021 -

Abdimalig responded

I am glad that he help me.

Sep 14, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for the wonderful feedback - Freddy will be so happy to hear it! Your business is greatly appreciated by all of us here at Herb Chambers INFINITI of Westborough and we look forward to seeing you again next time!

September 10, 2021

Work was done in a timely and efficient manner. Work Work was done in a timely and efficient manner. Work done was explained in detail. Car was washed and left clean. Will continue to have car serviced More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
Sep 13, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for the great review, Sharon! We appreciate you trusting the Herb Chambers INFINITI of Westborough team with your vehicle's service needs and we look forward to seeing you again next time!

September 10, 2021

Ferdy Franco was my service advisor. He was patient, knowledgeable and explained things that I needed and ones I did not. He was trustworthy and waited after hours for me. A+👍 for Herb Chambers Infinit More

by shawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
Sep 10, 2021 -

Herb Chambers INFINITI of Westborough responded

We're so happy Ferdy and the Herb Chambers INFINITI of Westborough team made your service visit enjoyable, Shawn! Thank you so much for your five-star review!

September 04, 2021

Robert is the best, great work, great customer service. Take you in promptly, communicate, friendly staff and make sure you are satisfied, following up with you. More

by Audi5000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert and Ferdy , Bethany Turgeon
Sep 06, 2021 -

Herb Chambers INFINITI of Westborough responded

Asher, we are so happy to hear that you had such a great time working with our team at Herb Chambers INFINITI of Westborough! Thank you!

September 03, 2021

Wonderful service, honest customer service, and clean and decently-stocked waiting room. Highly recommend! I am very happy to have purchased my car there and continue to have them handle its service. More

by adambrettking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bethany Turgeon
Sep 06, 2021 -

Herb Chambers INFINITI of Westborough responded

Adam, we are so happy to hear that you had such a great time working with our team at Herb Chambers INFINITI of Westborough! Thank you so much!

September 01, 2021

The team there is very friendly and equally helpful. The Service Manager, Ferdy and Matt do everything they can to ensure you are taken care of. They have repeatedly gone above and beyond to help resolve th More

by L93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ferdy - Service Dept and The Service Manager (Rob?)
Sep 01, 2021 -

Herb Chambers INFINITI of Westborough responded

We're glad Ferdy and Matt could make your visit enjoyable! Thank you for choosing the Herb Chambers INFINITI of Westborough team for your car service needs! We'll see you next time!

September 01, 2021

This is a great place to have your Infiniti (vehicle) serviced!! Will, Matt, and Ferdy are fantastic!! I bought another Infiniti (over an Audi) just because of this service team! More

by aidanzoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will and Ferdy
Sep 01, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for trusting the Herb Chambers INFINITI of Westborough team with your vehicle's service needs! We're thrilled to hear that our team continues to earn your loyal business and well be sure to share your fantastic feedback with them. Take care and we'll see you next time!

August 30, 2021

Ferdy took great care of me, keeping me updated and informed of what was happening with my car. Everything was explained and as usual I left there satisfied. More

by Rob G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ferdy
Aug 30, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for taking the time to share your review with our team! Ferdy enjoyed helping you out during your recent appointment! See you next time at Herb Chambers INFINITI of Westborough!

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