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Herb Chambers INFINITI of Westborough - Service Center
Westborough, MA
435 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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435 Reviews of Herb Chambers INFINITI of Westborough - Service Center
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October 07, 2011
I have been driving for about 62 years. Over this time I I have been driving for about 62 years. Over this time I have owned between 15 and 20 used and new automobiles. In the last 25 years they were pur I have been driving for about 62 years. Over this time I have owned between 15 and 20 used and new automobiles. In the last 25 years they were purchased new, ranging from chevys, pontiacs, saabs, caddies,jags acuras and infiniti's. I am a very fussy car owner, expecting great, prompt,courteous service. During this time I often had very good service. MY recent visit to herb Chambers Infinity of Westborough (MA), required evaluations and analysis of a number of items expected and/or anticipated on a high millage car that I intend to keep as second car and put a great number of additional miles on. My sport sedan, with all the bells and whistles runs so well, and handles so great that I will be using it for several more years. Repairs that were needed and parts that were ordered came in early the next day and the vehicle was ready sooner than I had anticipated. Both Daniel Brouillard the service consultant and Dave Barry the service manager are outstanding in their ability to provide the best service I have received during my 62 years of owning and/or driving automobiles. More
by lresnick
Employees Worked With
Daniel Brouillard
September 23, 2011
The service department was responsive, explained the service issues in detail, communicated with me during every step of the process and completed the work ahead of schedule. They made me feel comfortab service issues in detail, communicated with me during every step of the process and completed the work ahead of schedule. They made me feel comfortable during every step of the process. My experience will make me not only a satisfied customer, but a loyal one.. More
by Lindberg
Employees Worked With
Dave Barry(Service Manager) and Carrie Hoffman(Service Advisor)
September 22, 2011
I had my car inspected , had the carfax run on my current car and discussed some leasing options and new cars. I have bought a car from Clyde previously and he is honest, patient, knowledgable , fair an car and discussed some leasing options and new cars. I have bought a car from Clyde previously and he is honest, patient, knowledgable , fair and determined to make the car search and buying experience a comfortable and valuable experience. He also follows up after the sale to ensure your car is serviced and is interested in a building a longer term relationship with the customer. A top shelf customer service manager! More
by begrace716
Employees Worked With
Clyde M. Brown Jr.
September 22, 2011
Even though I live on the "Auto Mile", I still drive from Norwood to Westborough to have my FX serviced. After many awful eperiences with other local Infiniti dealerships, I was recommended by a f drive from Norwood to Westborough to have my FX serviced. After many awful eperiences with other local Infiniti dealerships, I was recommended by a friend to try Herb Chambers Infiniti of Westborough. So I did, and boy was I glad I did. Even though there are other dealerships in my area that are closer I refuse to deal with the run around which I have often got at other dearlers. As a driver who has to service her car every 3 months I know that when I bring it to Westborough I am in and out with no problems or excuses. They are fast, knowledgeable, and reasonably priced.Carrie Hoffman who I often ask for when making my appointments is awesome, she always accommodates me. Upon my last visit I spoke with there GM Pranav Gill about possibly trading in my FX for the newer model. His knowledge and integrity of the Infiniti brand far surpassed any other sales person I have ever dealt. If you want impeccable service check out Infinti of Westborough. More
by MimiBoston
Employees Worked With
Carrie Hoffman, Pranav Gill
September 21, 2011
Fast, friendly and knowledgeable service. My service consultant was very helpful, answered all my questions and accommodated my time schedule. Overall superb service! Kind regards, Jim consultant was very helpful, answered all my questions and accommodated my time schedule. Overall superb service! Kind regards, Jim More
by jim_leclaire
Employees Worked With
Daniel Brouillard
September 20, 2011
Herb Chambers Infiniti of Westborough has been absolutely the best dealer – and our EX35 has been the best vehicle of our lives (and we're in our 50s). Our EX has been with us for over a year now. This entir the best dealer – and our EX35 has been the best vehicle of our lives (and we're in our 50s). Our EX has been with us for over a year now. This entire dealership from purchase with Anthony to service visits have been way more than satisfactory. 100% exceptional. We just completed one of our regular service intervals. Carrie and David in the Service Dept. went out of their way to provide a professional, friendly and accommodating luxury experience for us. Unless something very major happens, this dealership and brand will be ours for a long time to come. Very nice...and refreshing. More
by comfortzones
Employees Worked With
Carrie and David
August 03, 2011
I highly recommend this dealership. Excellent customer service and quality work time and time again. Incredible staff who go out of their way to accommodate and cater to their customers. They have totally service and quality work time and time again. Incredible staff who go out of their way to accommodate and cater to their customers. They have totally changed my perception of car dealers - in a very positive way. More
by clairebowers
Employees Worked With
Kerry
July 27, 2011
Avoid this dealer and Dave the Service Manager at all costs. They have given me nothing but problems with my 2007 Infiniti G35x that needed a brand new engine at 62K and a major vibration issue that they costs. They have given me nothing but problems with my 2007 Infiniti G35x that needed a brand new engine at 62K and a major vibration issue that they won't look into anymore because they have already spent too much money on my vehicle. Dave has lied to me a number of times about loaner vehicles and said to Consumer Affairs that he wont look into car anymore due to the fact that i don't have the same brand tires that came on the car. Are you kidding me? So they are blaming my Yokohama tires for the issue when he told me that the tires aren't the issue. Lied directly to my face. Please be warned about this rude service manager. He will throw you for a loop just to save money. I will never buy another Infiniti again because of this dealership. More
by pup55
Employees Worked With
Dave (Service Manager)
April 15, 2011
The service department is outstanding and exceptionally managed by Dave Berry. I can't say enough positive things about Jeremy Martin, the service advisor I usually work with. jeremy is personable, knowled managed by Dave Berry. I can't say enough positive things about Jeremy Martin, the service advisor I usually work with. jeremy is personable, knowledgeable, and addresses our concerns in a thorough and professional manner. Although Ryan Sugar is relatively new, he appears to have been trained well by Dave and Jeremy and should be a good addition to the Service Department. More
by SJR 1950
Employees Worked With
Dave Berry, Jeremy Martin, and Ryan Sugar
January 27, 2011
I had a wonderful experience at Infiniti of Westborough. Not only did Andrew help me find the Car I wanted, but Anthony helped expedite the process very quickly, Al Brown went above and beyond in the Fincan Not only did Andrew help me find the Car I wanted, but Anthony helped expedite the process very quickly, Al Brown went above and beyond in the Fincance department to help Anthony get me the best deal possible, and I was extremely impressed by everyone's friendlines and professionalism. I have leased several cars, and have never had such an outstanding experience at a dealership. It was worth the drive from Newton! I love my new car, and would definitely recommend this dealership to anyone else looking for an Infiniti. Thanks so much!! More
by jalpink78
Employees Worked With
Anthony Carlino, Andrew Wheeler, Al Brown
