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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.9
428 Reviews

428 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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July 27, 2011

Avoid this dealer and Dave the Service Manager at all costs. They have given me nothing but problems with my 2007 Infiniti G35x that needed a brand new engine at 62K and a major vibration issue that they More

by pup55
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave (Service Manager)
Aug 11, 2011 -

Herb Chambers INFINITI of Westborough responded

We apologize for any misunderstanding regarding our service department. We serviced your Infiniti numerous times over the past few months to: align the wheels after you had purchased a new set of tires elsewhere (02/17/11), fully replaced the engine under warranty (04/23/11) and tried numerous times to find a vibration you were feeling that, unfortunately, we weren’t able to replicate (03/03, 07/12 & 07/19/11). We pride ourselves with keeping a clear line of communication open with our customers. As General Manager I tried to reach out to you numerous times via email (07/27/11) and phone/voicemail (07/27, 07/30, 08/02, 08/05 and 08/07/11) to resolve the situation. Unfortunately, those messages were not returned. Please let us know what we can do to assist you further and to help re-instill your confidence in the Infiniti brand. I want to help. Pranav Gill General Manager 508-983-1000 Ext 204 pgill@herbchambers.com

April 15, 2011

The service department is outstanding and exceptionally managed by Dave Berry. I can't say enough positive things about Jeremy Martin, the service advisor I usually work with. jeremy is personable, knowled More

by SJR 1950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Berry, Jeremy Martin, and Ryan Sugar
January 27, 2011

I had a wonderful experience at Infiniti of Westborough. Not only did Andrew help me find the Car I wanted, but Anthony helped expedite the process very quickly, Al Brown went above and beyond in the Fincan More

by jalpink78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Carlino, Andrew Wheeler, Al Brown
January 23, 2011

I went for service and James got me to upgrade and I am very happy with my new m37x. James was very persistent and got me the price I wanted to pay for the new car. The sales manager also got involved and More

by DAveo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James douglas
September 10, 2010

Herb Chambers has the most impressive service area I have ever seen. That being said, I was confused that the service representative named Ashley Shannon who processed my car for its 36K service kept asking More

by bvanlaarhoven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Shannon
March 14, 2010

The Service Center has a great drop off area where you pull right inside to get the service manager to write up the service. It was raining heavily so that was a great feature. The delay was longer becaus More

by bvanlaarhoven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Sullivan
February 19, 2010

Terry has listened to any problem that I have had with my M35X. He took a personal interest to make sure any situation that troubled me was followed through. I had an oil leak on my garage floor. H More

by Alan H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry McCormick
December 22, 2009

I recently went into Herb Chambers Infiniti of Westboro and found the experience to be good overall. I was provided with a time to bring in the car and only had to wait a few minutes for the service. The More

by bvanlaarhoven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
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