Herb Chambers Kia of Burlington

I contacted Herb Chambers Kia of Burlington on Saturday and spoke with Rodney Cadet. He told me I was the first caller on the vehicle and confirmed it was available. I asked for photos, which he said he wo and spoke with Rodney Cadet. He told me I was the first caller on the vehicle and confirmed it was available. I asked for photos, which he said he would send, and I also asked to put down a deposit because I wanted to proceed with the purchase. Rodney checked with the sales manager and told me they would not take a deposit because the vehicle was still being serviced and cleaned. I made it clear that I wanted the car and asked him to call me as soon as it was ready. On Monday, Rodney emailed me 22 photos and asked if I wanted to move forward. I replied that I did want to proceed with the sale. On Tuesday morning, I called to finalize the purchase. Rodney was off, so I asked for another salesperson. I was connected to someone named Joe, who told me the vehicle had already been sold. I received no call, no update, and no notice that the car was being sold to someone else — despite clearly stating I wanted it and being told I was the first caller. This dealership wasted my time and showed zero transparency or professionalism. If this is how they treat a serious buyer before the sale, I can only imagine what happens afterward. More

The team was extremely helpful and supportive throughout the entire process. Everything was perfect, and I truly appreciate their excellent service. the entire process. Everything was perfect, and I truly appreciate their excellent service. More

Absolutely the smoothest and easiest car purchase we’ve ever made. Sales person was great! ever made. Sales person was great! More

It’s so amazing costume service, very nice people and make a perfect deal for everyone!! make a perfect deal for everyone!! More

We’ve had a great experience with Burlington KIA for over ten years now, and especially working with Julian. He has helped us with every step of the way all these years, and every time the entire process has ten years now, and especially working with Julian. He has helped us with every step of the way all these years, and every time the entire process has been smooth from start to finish. Julian is very helpful, professional, and straightforward, answering all our questions and making sure everything is handled properly. We truly appreciate the great service and would definitely recommend them to anyone looking for a vehicle. Thank you, Julian! More

I recently purchased a used car from Herb Chambers Kia in Burlington. I had the car for a couple of weeks and took it for its first car wash. When I stepped out of my car after the wash - two spots of rust t Burlington. I had the car for a couple of weeks and took it for its first car wash. When I stepped out of my car after the wash - two spots of rust that were not there before. I’m past the 5 day return window. It’s disappointing that these spots appear to have been temporarily covered up, and we’re not disclosed on the sale. I’m not sure if this is a fast one on the part of the dealership, or the party who traded the vehicle. Nevertheless, rust on a used car that is not disclosed is an awful discovery. More

I waited almost a year before writing a review, so I could see how the "service after the sale" worked out. Both Julian and Diego have been extremely responsive regarding some minor concerns and a warra could see how the "service after the sale" worked out. Both Julian and Diego have been extremely responsive regarding some minor concerns and a warranty issue with my new Sportage. Today was my first service appointment and everybody was friendly, efficient and no pressure. Thank you again! More

The dealership provided no timelines for the Kia repair and I had to call multiple times to get updates. Customer service could have been much better. and I had to call multiple times to get updates. Customer service could have been much better. More

I normally don’t leave negative reviews, but my experience with this dealership was unacceptable. The sales process started very well, and that’s the only reason I moved forward with purchasing a experience with this dealership was unacceptable. The sales process started very well, and that’s the only reason I moved forward with purchasing a $40,000 car. But once the documents were signed, everything changed. The customer service became the worst I have ever experienced. I asked for an Uber due to an urgent personal situation so I could pick up my car, and they refused to help in any way even after spending such a large amount of money. I also clearly explained that I could only come after 6–7 PM due to personal issues, and instead of supporting me, it became a huge and unnecessary problem. To make it worse, they never completed the car inspection. I am now driving a car without inspection, and I have to go to a Kia dealership myself to fix their mistake something that takes time I simply don’t have. I asked if they could at least offer a small courtesy, like an oil change or any type of customer care gesture, and they gave me absolutely nothing. The moment the sale was secured, the professionalism disappeared. This dealership does not value customers after the signature is on the paper. I do not recommend this place to anyone. More

Truly Exceptional Service for my Oil Change I recently visited the KIA Herb Chambers in Burlington for a routine oil change and, as usual, the staff was polite, friendly, and efficient. Th oil change w visited the KIA Herb Chambers in Burlington for a routine oil change and, as usual, the staff was polite, friendly, and efficient. Th oil change was done quickly and without a hitch. However, I am always pleased with the extra touch, they washed and vacuumed my car! Finding the car spic and span was a nice bonus and shows they value their customers. Thank you to the entire team for your efficiency and attention to detail. I highly recommend this KIA dealership for service. More