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John Francis

Overview Reviews (116)

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John Francis

Sales & Leasing Consultant

Herb Chambers Kia of Burlington

93 Cambridge St
Burlington, MA 01803

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4.9

116 Reviews

Overview Reviews (116)

Dealership Experience

15 yrs, 2 mos

4.9

116 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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116 Reviews of John Francis

June 22, 2026

Dealership Rating

Employee Rating

I’ve really has a great experience with this dealership and John made the process easy and smooth! I would definitely recommend! and John made the process easy and smooth! I would definitely recommend! More

by Jennifer.s.r

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jun 23, 2026 -

Herb Chambers Kia of Burlington responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

June 19, 2026

Dealership Rating

Employee Rating

John Francis, Brian Kelley are the best. See John Francis -Sales and Brian Kelley-Finance See John Francis -Sales and Brian Kelley-Finance More

by ccastriotta

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian Kelley, Catherine Johnson , Matthew Raucci

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Jun 21, 2026 -

Herb Chambers Kia of Burlington responded

Hello ccastriotta, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

April 03, 2026

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Employee Rating

The team was extremely helpful and supportive throughout the entire process. Everything was perfect, and I truly appreciate their excellent service. the entire process. Everything was perfect, and I truly appreciate their excellent service. More

by Deockju Lee

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Julian Aguirre, Ramon Amill, Declan Foyle, Brian Kelley, Art Prutsalis, Wahab Abdul, Yeison Morantes, Rodney Cadet , Cesar Arbelae

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Apr 06, 2026 -

Herb Chambers Kia of Burlington responded

Deockju Lee, we really appreciate this positive review! Thanks so much!

October 21, 2025

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Employee Rating

I am on my 5th lease with John! I have had excellent experiences on all! He explains and always answers all my questions. I’m very satisfied. I have had excellent experiences on all! He explains and always answers all my questions. I’m very satisfied. More

by shoppercoll

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Cesar Arbelae

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Oct 21, 2025 -

Herb Chambers Kia of Burlington responded

Thank you for sharing your experience with John and our team! We sincerely appreciate your loyalty and kind words. Your business means a lot to us, and we'll see you next time at Herb Chambers Kia of Burlington!

July 10, 2025

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Employee Rating

The Kia dealership is close to my home which makes it extremely convenient. The sales staff and the service staff are helpful, polite and professional extremely convenient. The sales staff and the service staff are helpful, polite and professional More

by Amflynn915

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cesar Arbelae

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Jul 11, 2025 -

Herb Chambers Kia of Burlington responded

We are happy to hear from you and learn that our team was so helpful! It was a pleasure having you visit us here at Herb Chambers Kia of Burlington - thank you for your business!

June 19, 2025

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Employee Rating

John Francis was very patient and helpful and spent a lot of time with us. All the staff was kind and friendly. of time with us. All the staff was kind and friendly. More

by dscrosnest

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jun 20, 2025 -

Herb Chambers Kia of Burlington responded

Thank you for sharing your experience with John Francis and the team at Herb Chambers Kia of Burlington! We're delighted to hear that everyone was patient, helpful, and friendly during your visit.

June 19, 2025

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Employee Rating

John Francis made this entire experience easy. I recommend him 100%. I’m very happy I recommend him 100%. I’m very happy More

by Hunter Gallery

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jun 19, 2025 -

Herb Chambers Kia of Burlington responded

We're glad to hear it! Thank you so much for the five-star rating! – Herb Chambers Kia of Burlington

May 08, 2025

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Employee Rating

We had a great time buying a car with John at Herb Chambers Kia of Burlington! It was a smooth process and everyone was very helpful and easy to work with! Chambers Kia of Burlington! It was a smooth process and everyone was very helpful and easy to work with! More

by Lauren A

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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May 08, 2025 -

Herb Chambers Kia of Burlington responded

Lauren, we're delighted to hear that John and the team made your car-buying experience smooth at Herb Chambers Kia of Burlington! Thanks for choosing us and enjoy your new ride!

March 13, 2025

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Employee Rating

Easiest car transaction I've ever experienced. John was helpful and informative and found me the vehicle that best fit my needs for a price more affordable than I thought possible. The first numbe John was helpful and informative and found me the vehicle that best fit my needs for a price more affordable than I thought possible. The first number i saw was the final price with all taxes and charges included. I was given an option for additional add ons, Mark explained each one, but I never felt pressured to accept anything. This will be the first and only place I go for any future automotive needs. More

by jjtaranto

Sales Price Transparency

Trade-in Experience

Purchase Time

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Recommend Dealer

Yes

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Mar 13, 2025 -

Herb Chambers Kia of Burlington responded

Jjtaranto, we're delighted to hear that John and Mark made your experience at Herb Chambers Kia of Burlington so seamless. We appreciate your trust in us for future automotive needs! Enjoy the new ride!

February 02, 2025

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Employee Rating

I worked with John F and he was very responsive and helpful to me. He asked me questions to help narrow it down to what I might be interested in & then made recommendations to test drive vehicles. helpful to me. He asked me questions to help narrow it down to what I might be interested in & then made recommendations to test drive vehicles. More

by Dmlegro

Sales Price Transparency

Trade-in Experience

Purchase Time

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Recommend Dealer

Yes

Other Employees Tagged: Michael Huang

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Feb 03, 2025 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that John F provided responsive and helpful service at Herb Chambers Kia of Burlington. It's great to know he guided you through the process with thoughtful recommendations. Enjoy your test drives!