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Herb Chambers Kia of Burlington
Burlington, MA
855 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 855 reviews
October 16, 2018
5+ years of excellent service and friendly caring people More than satisfied with my entire experience from purchasing the car from Tom O'Donnell to the great service from Diego Barreto and his crew. Always More than satisfied with my entire experience from purchasing the car from Tom O'Donnell to the great service from Diego Barreto and his crew. Always professional, always genuine and always caring. More
by annt
Employees Worked With
Diego Barreto, Tom O’Donnell
September 12, 2018
Buy your car here, get it serviced elsewhere. I bought an Optima here back in 2015, and have had it serviced(oil changes, tire rotations) ever since. They just lost a customer over a $15 part that I bought an Optima here back in 2015, and have had it serviced(oil changes, tire rotations) ever since. They just lost a customer over a $15 part that takes 5 minutes to replace. Pros: Service and Sales staff were very nice. Get a wash and vacuum with any service(including an oil change) Prices are good Cons: The technicians don't care about your vehicle. I brought my car in because a piece of trim fell off the car and was under warranty. I still had the broken part, in case they needed to see what I was talking about, and instead of replacing the part, they just glued the broken damaged one back on, and it wasn't even done well... It wasn't lined up at all with the rest of the trim(very noticeable at a distance) and was scratched and damaged. I brought my car back today, and again, asked for this part to be replaced, the repair looks good, and since it was a warranty part, I wasn't charged. But they then left my car unlocked with the windows open in front of the service station.... In the middle of a rain storm... Thankfully I showed up just as it finished(coincidence, they didn't call), but if I had been 10 minutes later, it started raining really hard and this would have been worse. In short, the technicians have no pride in their work, and don't respect your vehicle. Go elsewhere. More
by lefos
August 13, 2018
Kia Lease I came in to work on Leasing a car. I was approached by Richard Lowry. Rich was very friendly. We talked about the Optima's. We took the car for a ri I came in to work on Leasing a car. I was approached by Richard Lowry. Rich was very friendly. We talked about the Optima's. We took the car for a ride. he was informative about the car. Once we got back we started out on the paperwork. Smooth transition for the most part the paperwork process is a little time consuming but that should be expected anyway. All paperwork complete and Rich went above and beyond when he offered to drop my car off. Thanks Rich I know you worked hard to make my son happy. It worked!!! I would recommend Herb to everyone. This is my second purchase and both times have been very good experience. More
by ebrandito
Employees Worked With
Richard Lowry
August 06, 2018
Tom O'Donnell is very helpful and knows a lot! Had a great experience buying my Sorento from Tom O'Donnell at Herb Chambers Kia in Burlington. Tom went above and beyond to make sure everything went Had a great experience buying my Sorento from Tom O'Donnell at Herb Chambers Kia in Burlington. Tom went above and beyond to make sure everything went smooth. I'd highly recommend contacting Tom for any of your vehicle needs. He's one of the best in the business! More
by FendrGuitPlayr
Employees Worked With
Sonya, Tom O’Donnell
May 20, 2018
Tom O'Donnell was super easy to work with My fiancée knew she wanted to buy a new Kia Forte EX sedan, along with some specifics about it. I researched dealerships and am so glad I settled on t My fiancée knew she wanted to buy a new Kia Forte EX sedan, along with some specifics about it. I researched dealerships and am so glad I settled on this one. And I'm so glad we ended up working with Tom O'Donnell. We went in on Mother's Day with no appointment and Tom was promptly assigned to help us. Tom was quite mellow so initially we weren't sure what to expect. But as we interacted with him more during that visit and signed the paperwork to place a deposit on the car she wanted, we became much more comfortable. We came to realize during that visit and our subsequent phone calls and appointments that Tom is consistently patient, very knowledgeable about the vehicles and the process, focused on getting us what we wanted when we wanted it, with no pressure or sleazy tactics. Tom moved diligently on his end to get everything done for us behind the scenes quickly but never rushed us and his communication could not have been better. They offered us such a big discount off retail price up front that we spent very little energy on negotiation. Tom came across as so honest and straightforward—as well as a pleasure to work with—that we were not inclined to waste time or energy working with other dealerships. We completed the purchase process and she drove happily away in her new car by the next weekend. It was one of the few car buying experiences in my lifetime where the salesperson was a delight and made the whole process pleasant, easy, understandable, and satisfying. More
by Victorious
November 21, 2017
Worth the visit Bought a used Chrysler 300C approx. 3 weeks ago from John Francis. Smooth & easy transaction. Even though it wasn't a Kia, John was knowledgeable abou Bought a used Chrysler 300C approx. 3 weeks ago from John Francis. Smooth & easy transaction. Even though it wasn't a Kia, John was knowledgeable about the car & took time to answer all questions. It was me who rushed him on the deal. Even better, he delivered the car a couple of days later in New Hampshire at the town clerks office. Great service! More
by Richard A
Employees Worked With
November 20, 2017
Amazing experience Tom O'Donnell came highly recommended as a salesperson. After my husband and I bought our new Kia from him, we are recommending Tom as well! He's pati Tom O'Donnell came highly recommended as a salesperson. After my husband and I bought our new Kia from him, we are recommending Tom as well! He's patient, a great listener and made us feel important. We love our new car and will be seeing Tom for our next one! More
by Carol W
Employees Worked With
Tom O’Donnell
November 19, 2017
great experience!! we just bought our 3rd vehicle from Herb Chambers Kia and it's always a great experience! John and Julian are very professional and i would absolutely we just bought our 3rd vehicle from Herb Chambers Kia and it's always a great experience! John and Julian are very professional and i would absolutely recommend them!! the process was smooth and there is never any pressure. Thank you guys for all you do! i absolutely love my new car!!! More
by nancy
November 15, 2017
Wonderful people, wonderful customer service. I accompanied my daughter here to help her buy a car after hearing great things. John Francis was our salesperson and was perfectly transparent. He we I accompanied my daughter here to help her buy a car after hearing great things. John Francis was our salesperson and was perfectly transparent. He went above and beyond to make sure she had the best experience. I've already told several friends and acquaintances to visit Kia Burlington! More
by Steve S
October 20, 2017
Great Vehicle-Buying Experience I recently bought a vehicle at Herb Chambers Kia of Burlington. I have to say that from beginning to end, the process was low-key and easy. The staff I recently bought a vehicle at Herb Chambers Kia of Burlington. I have to say that from beginning to end, the process was low-key and easy. The staff were helpful and knowledgeable and worked with my schedule to make everything happen. Two staff in particular--Ramon Amill and Julian Aguirre--were really great to work with. I have had negative experiences in the past with other dealerships in the car-buying process. We were glad that this experience was such a positive one. Beyond that, we're thrilled with our new car! More
by Daniel
