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Herb Chambers Lexus of Hingham

Hingham, MA

4.9
2,750 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
Contact Dealership

141 Derby St

Hingham, MA

02043

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Showing 2,750 reviews

July 15, 2021

The customer service at Herb Chambers Hingham was great. Straight forward with price estimates, calls to discuss the car’s maintenance needs and costs, and quick service. Kevin answered all my questions! More

by Jennifer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Jul 15, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for giving us 5 stars, Jennifer! We aim to please our customers with straightforward and prompt service at Herb Chambers Lexus of Hingham. It's great to hear that Kevin was so informative! Thank you for your business!

July 14, 2021

They did a good job. Work was done in a timely manner. Kevin helped me correct errors in my on-line account that I’ve been trying to fix for a long time. And he got me the touch-up paint they promised. It More

by bnco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Jul 15, 2021 -

Herb Chambers Lexus of Hingham responded

We are thrilled that you were so well attended to by Kevin and the team! Thank you for choosing Herb Chambers Lexus of Hingham and for taking the time to share your positive feedback. We hope to welcome you back for all your future service needs!

July 14, 2021

It’s very easy to make appointments;the hours are so convenient..usually I get driven to the shopping Center to pass the time, but today I was there for a little over an hour., so I sat and read. There More

by Mack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Jul 15, 2021 -

Herb Chambers Lexus of Hingham responded

Mack, thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Herb Chambers Lexus of Hingham, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

July 13, 2021

Great service, very professional; I love this location and always satisfied with the condition of my car, after service visits. I would highly recommend Lexus of Hingham. More

by harjm7789
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
Jul 14, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the stellar review! We're so happy to hear our service team has not let you down. We appreciate you trusting us with your vehicle maintenance, and we hope to see you again down the road! - the Herb Chambers Lexus of Hingham staff

July 13, 2021

Check your figures while you are financing or paying cash the tried to take our $1500.00 rebate. Once confronted that’s when the lies began. More

by Sheldonruff
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Barbosa, Vitor Duarte
Aug 03, 2021 -

Herb Chambers Lexus of Hingham responded

I'm sorry to hear that you are disappointed with your experience. I assure you that we would never intentionally mislead customers, so it sounds like there may have been a miscommunication. Please reach out at your earliest convenience so that we can understand more about your situation and make it right. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com.

July 13, 2021

Love Herb Chambers Lexus in Hingham! They always take time to explain everything!! Service with a smile! They really want you to have a great experience! More

by Trixixty5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Jul 13, 2021 -

Herb Chambers Lexus of Hingham responded

Making our customers happy makes us happy! Thank you for the lovely review and for trusting Herb Chambers Lexus of Hingham with your business - we'll see you again next time!

July 12, 2021

Excellent door to door service. On time explain exactly what needs to be done and why Vehicle was returned clean and on time. Very pleased More

by Suzden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the glowing review! We are more than pleased to hear that the Herb Chambers Lexus of Hingham team delivered professional service which made your experience a success from start to finish. Have a great day!

July 12, 2021

Love Claudia she is very helpful, friendly, and quick to respond to any request I have concerns with. She’s my go to person. Very easy to deal with. More

by Dorothy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
Jul 13, 2021 -

Herb Chambers Lexus of Hingham responded

Dorothy - Thank you for taking the time to share! We are thrilled to hear that you had such a successful experience working with Claudia. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Hingham!

July 10, 2021

Very good assistance with purchase decision. Goid review of functions in New car. Salesman will send more review time with me when I return fir registration and inspection sticker More

by cassladd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evison Tili
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Herb Chambers Lexus of Hingham responded

We love to hear that you received helpful and informative service from our Herb Chambers Lexus of Hingham team. Thank you so much for posting a review! We look forward to our continued relationship.

July 09, 2021

My last 3 RX350's have been serviced at Herb Chambers Lexus of Hingham & Norwell since the Fall, 2013. I was very happy that I no longer had to travel to Walpole or Sharon for service. Now I could do Val More

by Mandy411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Herb Chambers Lexus of Hingham responded

Mandy - Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Tom the Herb Chambers Lexus of Hingham team. Drive safely in your Lexus RX350, and we hope to see you back again down the road!

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