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Herb Chambers Lexus of Hingham

Hingham, MA

4.9
2,795 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Derby St

Hingham, MA

02043

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Showing 2,795 reviews

July 19, 2021

It was a terrific experience working Tom McCaffery,Kevin Chan and the Mechanic, John Yee. Carefully explained the work being done, work was completed on time as promised. Highly recommend this Dealership! More

by Hauser125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Chan
Jul 19, 2021 -

Herb Chambers Lexus of Hingham responded

We love reading about your terrific experience! Tom, Kevin, and John, and the team at Herb Chambers Lexus of Hingham pride ourselves on reliable and outstanding service day in and day out. Taking the time to provide explanations where needed keeps us one step above the rest! We thank you for the recommendation and look very forward to your next visit.

Jul 19, 2021 -

Hauser125 responded

Keep up the excellent service you provide!

July 17, 2021

Mike and the team at the dealership were great to work with and really did everything they could to make a great buying experience. I recommend them. More

by Mjlindy3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Chahwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Sarkis, Johnny Saghbini
Jul 19, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the wonderful review, and welcome to the Herb Chambers Lexus of Hingham family. We're so glad to hear we could make your experience a great one!

July 17, 2021

The service overall went smoothly, very quick, efficient, and helpful. We appreciate that we were able to be dropped off & picked up at the nearby Hingham mall while we wait. The only criticism would be that More

by Jenniferwong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Jul 19, 2021 -

Herb Chambers Lexus of Hingham responded

Jennifer - We are grateful to have you as a customer and appreciate you bringing this concern to our attention. Thank you so much for reviewing Herb Chambers Lexus of Hingham! We look forward to your next visit and hope that you enjoy your week.

July 16, 2021

Tom McCafferty was fabulous. He was professional in every way, knowledgeable and extremely pleasant.he double checked all the work and explained services later in the fall More

by asolmonte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful service experience working with Tom and the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!

July 16, 2021

This was my first visit to the service department and the employees are quite friendly and efficient. They provided excellent customer service and I look forward to my next service visit. More

by Lilian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
Jul 16, 2021 -

Herb Chambers Lexus of Hingham responded

We are always happy to help you out, Lilian! Our mission is to provide our valued guests with timely and professional service whenever they trust their vehicle to us. Thanks for supporting Herb Chambers Lexus of Hingham; we are looking forward to your next visit!

July 15, 2021

The customer service at Herb Chambers Hingham was great. Straight forward with price estimates, calls to discuss the car’s maintenance needs and costs, and quick service. Kevin answered all my questions! More

by Jennifer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Jul 15, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for giving us 5 stars, Jennifer! We aim to please our customers with straightforward and prompt service at Herb Chambers Lexus of Hingham. It's great to hear that Kevin was so informative! Thank you for your business!

July 14, 2021

It’s very easy to make appointments;the hours are so convenient..usually I get driven to the shopping Center to pass the time, but today I was there for a little over an hour., so I sat and read. There More

by Mack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Jul 15, 2021 -

Herb Chambers Lexus of Hingham responded

Mack, thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Herb Chambers Lexus of Hingham, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

July 14, 2021

Great service, very professional; I love this location and always satisfied with the condition of my car, after service visits. I would highly recommend Lexus of Hingham. More

by harjm7789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
Jul 14, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the stellar review! We're so happy to hear our service team has not let you down. We appreciate you trusting us with your vehicle maintenance, and we hope to see you again down the road! - the Herb Chambers Lexus of Hingham staff

July 14, 2021

They did a good job. Work was done in a timely manner. Kevin helped me correct errors in my on-line account that I’ve been trying to fix for a long time. And he got me the touch-up paint they promised. It More

by bnco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Jul 15, 2021 -

Herb Chambers Lexus of Hingham responded

We are thrilled that you were so well attended to by Kevin and the team! Thank you for choosing Herb Chambers Lexus of Hingham and for taking the time to share your positive feedback. We hope to welcome you back for all your future service needs!

July 13, 2021

Check your figures while you are financing or paying cash the tried to take our $1500.00 rebate. Once confronted that’s when the lies began. More

by Sheldonruff
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Barbosa, Vitor Duarte
Aug 03, 2021 -

Herb Chambers Lexus of Hingham responded

I'm sorry to hear that you are disappointed with your experience. I assure you that we would never intentionally mislead customers, so it sounds like there may have been a miscommunication. Please reach out at your earliest convenience so that we can understand more about your situation and make it right. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com.

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