Herb Chambers Lexus of Hingham

This is the 3rd car we've bought from HC Hingham. We had a problem with the sales process. We knew what car we wanted to buy and wanted a price on it. We were siphoned to a call center sales person who ha a problem with the sales process. We knew what car we wanted to buy and wanted a price on it. We were siphoned to a call center sales person who had to follow a script trying to get us to come into the dealer for a test drive (which we had already done) and to get our trade in appraised (which we had already done). It was impossible to get a price from the individual as he is not allowed to give prices, but we couldn't get to a sales person because call center had to follow procedure to try 3 times before passing us on to sales. We like HC Hingham but almost left them due to frustration with the process. Once we complained to HC corporate we were treated as we expected. Recommend that they think twice about outsourcing their call center or at least adjusting the process. More

4 a minute,I thot my service interval etc hadn’t been reset,but I’m pretty sure it was done OK reset,but I’m pretty sure it was done OK More

5 star service department. Very accommodating with appointments, mechanics get it right the first time, my service advisor, Tom, always does right by me, And they clean the car inside and out. A big p appointments, mechanics get it right the first time, my service advisor, Tom, always does right by me, And they clean the car inside and out. A big part of me getting another Lexus was the service department. More

I had a great experience at Herb Chamber Lexus of Hingham . Found the exact car I wanted in tip-top shape at a good price with excellent customer service and attention-to-detail. I highly recommend this deal . Found the exact car I wanted in tip-top shape at a good price with excellent customer service and attention-to-detail. I highly recommend this dealership. Ask for Akram G, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. More

Tom is always helpful and provides accurate information regarding my Car. Outstanding service from Tom and he is always professional! regarding my Car. Outstanding service from Tom and he is always professional! More

Honest and thorough service. The service was punctual and they only did what was needed even though I requested services that were not needed. they only did what was needed even though I requested services that were not needed. More

Kevin Service Manager was extremely accommodating since there was a confusion on the date of our service. He arranged for a loaner car & service very promptly. there was a confusion on the date of our service. He arranged for a loaner car & service very promptly. More

We needed an extra fob for our Lexus, and Kevin at Herb Chambers in Hingham was fast, efficient and at a reasonable price. Great service! Chambers in Hingham was fast, efficient and at a reasonable price. Great service! More

Ryan greeted Sarah and I with care and enthusiasm. Professionalism in his sales effort was certainly observable. Our questions were answered when asked. He addressed our concerns about a second sta Professionalism in his sales effort was certainly observable. Our questions were answered when asked. He addressed our concerns about a second starter key in the only way that made sense to us in closing our purchase. More

Tom from service is great. He is professional, helpful and knowledgeable. and knowledgeable. More