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Herb Chambers Lexus of Hingham

Hingham, MA

4.9
2,789 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Derby St

Hingham, MA

02043

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Showing 2,789 reviews

June 12, 2023

Excessive pricing compared with other Lexus service center. Additional charge assess to alignment on 4 tires purchased from Lexus. This is in addition to labor charge for installation of the tires. Unr More

by Guercie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Chan
Jun 12, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your feedback. We aim to provide fair pricing and value for our services, so I'm sorry to hear that we've left the wrong impression. If there's anything we can do to improve your experience or if you would like to discuss this further, please don't hesitate to contact us and we will be happy to assist you. Best, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

June 12, 2023

good service group-Lexus Enform does not work well however. Very frustrating. Lexus Enform runs 3G while new iphones run 5G to start. The app itself is not intuitive and clumsy. This is my 4th Lexus! More

by john_focused7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Seekins, Kevin Chan
Jun 13, 2023 -

Herb Chambers Lexus of Hingham responded

We appreciate your honest feedback and loyalty to the Lexus brand and we thank you for commending our service team here at Herb Chambers Lexus of Hingham. It's disappointing to hear that you are frustrated with the Enform's performance, however, as we want our customers to feel completely satisfied with our products. I would be glad to speak with you about this further to see what I can do to help, so please feel free to reach out. Thanks again, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

June 12, 2023

I was checked in by Scott who was in great guy,very friendly and courteous, then I met Kevin who was also friendly, professional and very helpful, in my opinion those two guys are truly an asset to Her More

by Bill D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott, Kevin Chan
Jun 13, 2023 -

Herb Chambers Lexus of Hingham responded

Bill, we're so glad to see your positive review of your experience with Scott and Kevin at Herb Chambers Lexus of Hingham! Thank you for supporting us and for sharing your feedback. We hope to work with you again down the road!

June 12, 2023

Very good Service , fast have My car and I got a good deal. Very good 👍 More

by annietmak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Sarkis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Herb Chambers Lexus of Hingham responded

Our team is always happy to help you out, Annie! Thanks for supporting Herb Chambers Lexus of Hingham and we will see you next time!

June 11, 2023

Excellent service. Service rep Talisa always knowledgeable and helpful. Keeps me in the loop and informed on progress More

by Rongcong42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa
Jun 12, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We are so glad to hear that Talisa delivered such a successful service experience. Drive safely, and we hope to see you again at Herb Chambers Lexus of Hingham!

June 11, 2023

Great experience overall, easy to schedule, friendly, efficient and professional personnel got me in and out in no time for a 5,000 mile service More

by Raul_tejada731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
Jun 12, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We appreciate the kind words and hope to see you back at Herb Chambers Lexus of Hingham. Safe travels!

June 10, 2023

Loved the service on my 2022 Lexus NX350 from Herb Chambers in Hingham. I live in Dennis, quite a distance from them. They drove down in a courtesy car (Lexus NX350 Hybrid) which I think I like more t More

by KarenM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Godby
Jun 12, 2023 -

Herb Chambers Lexus of Hingham responded

Thanks for the kudos, Karen! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received from Linda and Lou. It would be our pleasure to service your 2022 Lexus NX 350 again in the future. Until then, take care!

June 10, 2023

Lauren is a professional . .. listens carefully and is a good public face for HC Lexus. More

by cochise_kg
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Salvador
Jun 12, 2023 -

Herb Chambers Lexus of Hingham responded

We appreciate the kind review! Thank you for choosing Herb Chambers Lexus of Hingham and for sharing your thoughtful feedback about Lauren. We hope to see you again!

June 10, 2023

Quick efficiently and friendly service car came back to us exactly as we imagined it More

by Wendy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Jun 12, 2023 -

Herb Chambers Lexus of Hingham responded

Wendy, we are so grateful for your review! Our team at Herb Chambers Lexus of Hingham is dedicated to providing premier service and getting the job done right. Thanks for stopping by!

June 08, 2023

I am thrilled to share my incredible experience with Evison, who provided exceptional service, professionalism, and unwavering patience throughout my 9-month car-buying journey. He took the time to unde More

by Miao Chen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evison Tili
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Herb Chambers Lexus of Hingham responded

Miao, we're delighted to hear that Evison provided you with an exceptional, informative, and considerate car shopping experience at Herb Chambers Lexus of Hingham! No matter the time or energy spent, our team is always dedicated to helping customers find the best deal on the best vehicle for their needs. Thanks for entrusting us with your business and we hope to see you again for all your future purchases. Enjoy the new ride!

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