Herb Chambers Lexus of Hingham - Service Center

Has provided prompt service. Recommendations are accurate and reliable. Service representative that I work with is excellent. Recommendations are accurate and reliable. Service representative that I work with is excellent. More

Car was taken on time received update via video and car was ready when promised was ready when promised More

After a scheduled service I had an issue. Within 1/2 hour they had a loaner to my place of business and picked up my car and resolved the issue, as well as, detailed my car inside and out. Within 1/2 hour they had a loaner to my place of business and picked up my car and resolved the issue, as well as, detailed my car inside and out. Now that’s great service. More

Talisa, our service advisor, is great to work with! She kept us updated along the way. She kept us updated along the way. More

It was perfect! We love the convenience of having our car picked up, and a loaner dropped off to us. Thank you! Great service on our car, too. We love the convenience of having our car picked up, and a loaner dropped off to us. Thank you! Great service on our car, too. More

Easy to deal with! Great customer service people. Happy with Herb Chambers! Thank you so much! Great customer service people. Happy with Herb Chambers! Thank you so much! More

Service was wonderful. They picked up my car, left a loaner. When service was complete they brought my car to me. It makes getting service an easy experience. They picked up my car, left a loaner. When service was complete they brought my car to me. It makes getting service an easy experience. More

The Customer Service Person was very cooperative and I was very satisfied with his performance. However the performance of your maintenance department was very poor. The following are my reasons: I e was very satisfied with his performance. However the performance of your maintenance department was very poor. The following are my reasons: I expected that the car would be returned to me in the same condition that you received it. The Luggage Cover was installed, instead of being returned to its’ storage location. The Battery Cover was left off; it was placed on the floor in the second row of seats. The carpet from the rear area was left off; it also was placed in the second row of seats. But most importantly, the “jump starting terminal cover” is missing. This cover is located inside the fuse box, under the hood. As the name implies, this positive 12 volt battery terminal is used to jump start the car. I consider this a safety violation, and should never be left exposed. My car was towed by the “Lexus Emergency Tow Service”. I do not know whether they lost the cover or if your maintenance department did. I’m assuming your people were the last to observe that the cover was missing and failed to correct the problem. Lastly, I expected to receive some paper work for my records, documenting the replacement of the battery. I understand that the job was performed under the warranty, but I would still expect some receipt regarding the replacement of a car component. More

Talisa is a member of a friendly, efficient team. I was grateful to be in her capable hands I was grateful to be in her capable hands More

As always, rhe service from Herb Chambers is tops. Elijah was terrific bringing me a new car/loaner to use while mine was serviced, patiently explaing all the new features differen from mine. No quest Elijah was terrific bringing me a new car/loaner to use while mine was serviced, patiently explaing all the new features differen from mine. No question, I would go back there. More