Herb Chambers Lexus of Sharon

They made it happen From the first call I made to the moment I drove off the lot I felt like the team at Herb Chambers was doing everything they could do to get me into t From the first call I made to the moment I drove off the lot I felt like the team at Herb Chambers was doing everything they could do to get me into the vehicle I wanted at the price I was willing to pay. Marc and the team were attentive, dedicated to the sale and never once applied any pressure to make a sale that I wasn't comfortable with. I'm thrilled with my new Lexus and look forward to years of working with Herb Chambers and Marc. More

They listened. Just bought an RX from Marc Vigor....it was a very pleasant buying experience. We told him what we wanted and what needed to be done to sell us a vehi Just bought an RX from Marc Vigor....it was a very pleasant buying experience. We told him what we wanted and what needed to be done to sell us a vehicle. He listened and we're pleased to have completed this transaction. Well worth the drive down to Sharon. More

A wonderful experience This is the fourth Lexus I have purchased from Herb Chambers Lexus of Sharon. This is the third Lexus I purchased from Marc Vigor. This Sales consul This is the fourth Lexus I have purchased from Herb Chambers Lexus of Sharon. This is the third Lexus I purchased from Marc Vigor. This Sales consultant has been most helpful and pleasant to do business with. Marc takes the time needed to review all of the details of the vehicle. On delivery Marc take his time explaining the vehicle to me and how things work. The most important thing he tells his customers call and come back any time for further instruction. It is always a pleasure to do business with Marc. The best part there is no pressure to buy. More

Worst car experience EVER! 3/26/16 I purchased a 2016 Lexus LS460 from Herb Chambers Lexus of Sharon. Prior to completing the transaction I noticed some scratches and a gouge in 3/26/16 I purchased a 2016 Lexus LS460 from Herb Chambers Lexus of Sharon. Prior to completing the transaction I noticed some scratches and a gouge in the rear bumper and a dent/ding above the driver's side headlight. The salesperson stated that he would get the bumper replaced and fix the dent/ding. When I went to pick up the car the gouge had been fixed, but there were more scratches on the rear bumper, new scratches detectable on the front bumper and the ding/dent had not been touched. In addition, the car had not been waxed, there was a plastic sleeve still on under the front bumper and plastic from the doors stuck in the track of every window. The salesperson brought the car to service to have the bumpers touched up and told me that the ding/dent would be too much body work and too expensive for them to fix. We asked to speak to the sales manager who was completely apathetic and would not exchange the car we purchased for another but did offer to replace the rear bumper on the car I purchased with a bumper off of a new car when they received one in the same color. When I told them this was completely unacceptable for a $80k car and that I wanted our $15k deposit back they had us speak with financing. Only then did they offer to try and get us a new vehicle but it was too late and I did not trust how they would "assemble" the "new car". I was told that it would be 2-3 weeks before I would get my money back and that they would be deducting the taxes paid to the state from the check. The finance director told me that it would be my responsibility to "chase the state for the return". Completely unacceptable for a luxury car dealership. UPDATE 3/28/16: I received my $15k back from the dealership but only after they realized that if they dragged out the negotiations any longer they would have to sell the car as "pre-owned" instead of "new". Never even got a call from the General Manager like I was promised by the salesperson. When I called the GM to tell him how disappointed I was that he couldn't take the time to call me and hear my side of the ordeal, he acted like I was inconveniencing him. He couldn't even muster up a sincere apology. Obviously the apathetic attitude comes from the top. The only person there I would deal with again is Sam Li in finance. He was a stand-up guy and the only person there who was honest, sincere, apologetic and helpful. Lastly, I called the "Talk to Herb" corporate number and sent an email to it when I got home on the 26th. In addition, I called the line again today, the 28th, looking to speak with someone there about my experience and was told that I needed to go through the GM. When I told them I wanted to speak to someone higher, the operator took my name and number. I never got a call back from anyone from corporate. For those of you who don't know, Mr. Chambers got into the car business after having a horrific experience at a Caddy dealer and did not want others to have a similar experience... Certainly seems like Mr. Chambers forgot why he got into the car business.... More

Herb Chambers Lexus of Sharon #1 Marc Vigor has to be one of the best sales consultants out there. I wouldn't go anywhere else to buy a car, but Herb Chambers Lexus of Sharon. Thank Marc Vigor has to be one of the best sales consultants out there. I wouldn't go anywhere else to buy a car, but Herb Chambers Lexus of Sharon. Thank you, Marc, for always taking such good care of me. Highly recommended! Sincerely, Sherry A. Spencer More

Excellent salesman; finance/money guy not so much Recently bought a pre-owned Jeep Grand Cherokee. My salesman was Larry Broderick. Class act---very honest and has come through on all his promises. Recently bought a pre-owned Jeep Grand Cherokee. My salesman was Larry Broderick. Class act---very honest and has come through on all his promises. Highly recommend new customers asking for Larry. This would be a 5 star rating if grading Larry alone. I am not a fan of the money/finance guy. He proceeded to insult me for buying a Jeep, suggesting that I will have more of a need for the extended warranty since my car "is a Jeep and is very expensive to maintain, unlike Lexus and Toyota." Also, when I came back to pay my balance, he somehow had to let me know that he would have been home at 3:30 that afternoon had it not been for my appointment (5:00 pm). ?? More

Great experience My wife and I just leased a Lexus from Herb Chambers Lexus of Sharon. We have purchased many vehicles in the past and this was by far our best experi My wife and I just leased a Lexus from Herb Chambers Lexus of Sharon. We have purchased many vehicles in the past and this was by far our best experience. Comfortable environment, no pressure and the right price made our decision easy. More

Wonderful car buying experience! Just had a wonderful experience purchasing a Lexus Certified Pre-Owned car. Everyone at the dealership was polite and service-oriented from the first Just had a wonderful experience purchasing a Lexus Certified Pre-Owned car. Everyone at the dealership was polite and service-oriented from the first phone call I placed. Marc Vigor was extremely knowledgeable about the vehicles and helped me find the perfect one. When I came back to pick up the car, he walked me through key features and helped with set up. I would highly recommend this dealership! More

Excellent Buying Experience! Just returned home with a new RX - Eric Lustgarten was extremely accommodating and helpful as I was looking at the cars. They did not have in Decembe Just returned home with a new RX - Eric Lustgarten was extremely accommodating and helpful as I was looking at the cars. They did not have in December exactly what I wanted but went out of his way to make sure the next vehicles coming in I could reserve one. Once I picked it up he took his time to explain all the features to me. This is my second purchase from Herb Lexus and I will be a returning customer. Thank you to Eric and the sales manager Johnny Saghbini for their patience, professionalism and all around great customer service! More

Best Car Buying Experience This was the best car buying experience that I have had. Larry Broderick and his associates at Herb Chambers Lexus found me the perfect 2016 RX350 at This was the best car buying experience that I have had. Larry Broderick and his associates at Herb Chambers Lexus found me the perfect 2016 RX350 at the right price and financing. Very smooth operation with great dealership amenities. I am actually looking forward to my first service! More