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Herb Chambers Lexus of Sharon
Sharon, MA
6,022 Reviews
At Herb Chambers Lexus, it's our people who truly make the biggest difference. We employ the most talented Lexus professionals in the business: Our Lexus sales experts can guide you to the exact model and trim you want. Our Lexus finance experts can work within your budget. And our Lexus service technicians can help you stay on the road with confidence for many miles and years to come. Plus, we offer complimentary loaner vehicles to customers who service their vehicles with us, as well as complimentary car washes for life. We've also designed our Lexus dealership to be an inviting place for all of our customers, offering a complimentary café bar and work space with Wi-Fi.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,022 reviews
February 13, 2012
We went to this dealership on January 2 to look at C.P.O. Lexus vehicles. We were wanted to test drive both the ES and the IS. When we arrived we were impressed by the facility. We went inside and we were gr Lexus vehicles. We were wanted to test drive both the ES and the IS. When we arrived we were impressed by the facility. We went inside and we were greeted by Aubre. We told her what we were looking for and she gladly got us a couple of cars to test drive. She was very knowledgeable, informative, and pleasant. We drove both cars and decided that we liked the ES. We went back inside to discuss price and gave her the keys to our trade. This is where it went downhill. Next thing we know, Aubre is standing off to the side and we are dealing with Mark Classen. He proceeds to make us an insulting offer on our trade, then hand us what he called "coupons" that were worth as much as the car we were trading in! We thanked him for his time and told him we were not interested. Then he handed us two more "coupons". We told him we still were not interested and he kept on pushing. It was not at all what I would expect from a high end dealership. It was like dealing with the stereotypical used car salesman. Meanwhile they are holding the keys to our trade hostage, and we didn't get them back until I started getting upset. Aubre apologized for our experience, but said thats how it is when you are looking at buying a car. Just to let everyone know, we went to two other Lexus dealerships and had pleasant, stress free experiences. Not only did we get the keys to our trade back as soon as they were both done looking at it, they offered us four times the price Herb Chambers did! We ended up buying at Lexus of Watertown, and had an excelent experience. More
by souzac67
Employees Worked With
Aubre Pierce and Mark Classen
February 04, 2012
I was looking for a used Honda CRV (white) low miles for weeks and found Exactly what I was looking for online @ Herb Chambers Lexus. I had been up and down the automile for a month and had such a terrible weeks and found Exactly what I was looking for online @ Herb Chambers Lexus. I had been up and down the automile for a month and had such a terrible experience's that walking into herb Chambers I thought oh here we go again. Especially when I was turning in a old Toyota Rav 2003 and was not looking into a LEXUS. But boy was I wrong.....the minute we met our salesman Joe Bere I felt so comfortable and knew this would be a different experience. Joe was awesome and went above and beyond to make sure that I was happy with this deal and I was. I went back a week later and had to have the radio programmed and dome light bulb put in etc. and Joe was right there to again make sure all was done. I would definetly recommend this dealership and JOE to anyone. They aim to please!!!! Thanks JOE !!!! :) More
by wpunch3441
Employees Worked With
Joe Bere
January 09, 2012
On Friday of this week I stopped by the dealership to test drive a hybrid Lexus as my lease was about to expire in a couple months. My first impression of the dealership was splendid. It's abosolutely be test drive a hybrid Lexus as my lease was about to expire in a couple months. My first impression of the dealership was splendid. It's abosolutely beautiful, but as the weekend unfolded, I found out how they pay for the stantions of fresh cut calla lilies. After being held in the dealership for three hours, they suggested I took the car overnight for am extended test drive. Sounds like a nice guestute, but really it was a way to get me to return the next day. Don't get me wrong, I loved the car I test drove, but it simply was not in my price range. Instead of showing me car with in my range, they tired to intimidated me with coercive tactics and bringing in other sales people to close the deal. After holding me there for another two hours and making me late to work yet again, they told me to take the car again and come back in the morning. When I returned on Sunday, the deal was not as it seamed the day before and when I asked to think about it overnight, they were resistant to give me the keys to my car and brought in the sales manager under the disguise of checking in on the service, but really to again intimidate me. They also made me feel bad about using the car for two days, as if was my idea to take it and have to commute 45 minutes to Sharon (that's 3 hours of my life I wish I had back). Further, this was not a genuine attempt to deliver excellent service, but rather to force me to have to come back and yet again feel pressure. The defining moment was when I finally was able to leave, the sales person reached out his hand with my cold, 3/4 empty cup of dealership coffee and said, "This is yours, did you still want this?" When I replied, "Its ok, you can just throw it away," he stood there catatonically, glaring me down while holding the cup as if he was disgusted by me. In that moment I have never felt so bad and I knew I would never return. Beyond the marbel facade and gleaming building this was the WORST CAR SHOPPING EXPERIENCE OF MY LIFE! Its unfortunate, because I'm sure there are genuine people at Lexus of Sharron, but I was treated like a dollar sign and not like a respected customer. Perspective customers beware and think twice about going here. More
by Erik_A
Employees Worked With
Joe Berre
January 03, 2012
We worked with Banning Donohue and he was very knowledgeable, friendly and not pushy at all. Just the type of person you want to deal with. It was refreshing. Highly recommended. knowledgeable, friendly and not pushy at all. Just the type of person you want to deal with. It was refreshing. Highly recommended. More
by FMM123
Employees Worked With
Banning Donohue
December 21, 2011
Buying a car is like having a bad visit to the dentist, but this last trip I made to Herb Chambers was pretty enjoyable. The salesman I dealt with was Robert Williams. I got a grand tour of the amazing fac but this last trip I made to Herb Chambers was pretty enjoyable. The salesman I dealt with was Robert Williams. I got a grand tour of the amazing facilities from him. Rob was very knowledgeable and he was able to find me the car with all my requirements in no time. I went to Lexus of Sharon initially just to browse around but by the end of the four hours, I was already driving away with my new Lexus RX350. I'm very happy with my car and was very pleased throughout the whole car buying experience. More
by fookwan
December 09, 2011
My husband and I drove 2 hours to Herb Chambers this past weekend in search of a used Lexus, and it was well worth the trip. The showroom was beautiful! The customer service was outstanding and everyone was weekend in search of a used Lexus, and it was well worth the trip. The showroom was beautiful! The customer service was outstanding and everyone was very friendly. We worked with Robert Williams who was very knowledgeable, extremely helpful, and went out of his way to try and find a car to fit our budget. From start to finish we spent a total of 4 hours there but ended up driving home in a 2007 Lexus in like-new condition. While waiting for all the necessary paperwork to be approved, we were treated to complimentary sandwiches and beverages in the cafe and watched part of the Patriots game in the lounge. We never thought buying a car could be such a pleasurable experience. Rob was very professional and we would definitely recommend him to anyone looking to buy a new or used vehicle. Thanks again Rob for all your help! More
by jkhart0522
December 08, 2011
Very good experience.Pleasant, efficient, excellent product knowledge- overall a great dealership to do business with. Marc Vigor my sales representative is definately an asset to the Herb Chambers tea product knowledge- overall a great dealership to do business with. Marc Vigor my sales representative is definately an asset to the Herb Chambers team. More
by doc34700
Employees Worked With
Marc Vigor, Marc Vigor
November 17, 2011
Spero is the most professional car salesman with whom I've ever dealt. He was knowledgeable and efficient with my timme which is rare in the car business. I would recommend him to anyone buying a car. I've ever dealt. He was knowledgeable and efficient with my timme which is rare in the car business. I would recommend him to anyone buying a car. More
by kraematon
Employees Worked With
Spero Coston, Spero Coston
November 08, 2011
Andy was a pleasure to work with, I called him a few times with questions and he always returned my phone calls with the information quick. I have a couple items that need to be addressed, trunk butto times with questions and he always returned my phone calls with the information quick. I have a couple items that need to be addressed, trunk button doesnt work,need additional paint at top of hood. Andy assures me he will help me when i come in. He is very professional. More
by tommammola
Employees Worked With
ANDY HARRISON
November 03, 2011
Had a fantastic experience shopping for a new car. Their customer service is as good as it gets. My sales person was Marc Vigor. I would recommend him to anyone who goes there. It was my first look at a Le customer service is as good as it gets. My sales person was Marc Vigor. I would recommend him to anyone who goes there. It was my first look at a Lexus & Marc went over everything in great detail. He is such a knowledgeable sales person. My visit was just to look around but after we spoke for a while I decided to gets serious. I found a car I was interested in & spent some time test driving it. Marc made the negotiations painless & now I own my first Lexus. Judging by how helpful everyone is there, I am sure I will have a long relationship with Herb Chambers Lexus. Thanks Marc! More
by lombardcaf
Employees Worked With
Marc Vigor, Marc Vigor
