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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,692 Reviews
Call Service Center (508) 668-5600

2,692 Reviews of Herb Chambers Lexus of Sharon - Service Center

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September 24, 2021

Service was great. Just bummed that so far each visit to the service department has has in total incurred over 3k in repairs/maintenance. Other than that I will continue to drive the hour and change drive f More

by Hibblerb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
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Sep 24, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the feedback! We understand how difficult it can be to encounter unexpected costs and we do all we can to keep our prices reasonable. We are always willing to discuss your service plan with you and assist you in finding solutions. We can't thank you enough for making such a journey to have your vehicle serviced with the Herb Chambers Lexus of Sharon team, and whenever you need us next, we'll be here!

Sep 24, 2021 -

Hibblerb responded

Wow! I truly did not expect a response. Perfect example of why I choose this dealer versus any other. Unfortunately I will be visiting again SMH for service reasons. Man the bad luck. I will be in tomorrow to drop my vehicle off for a check engine light now and that’s not even why I came in on Tuesday and scheduled an appointment for Monday the 27th. We’ll see you soon.

Sep 24, 2021 -

Herb Chambers Lexus of Sharon responded

We'll be sure to do a thorough inspection to find the root of the problem. We're sorry luck hasn't been on your side lately and will do all we can to turn things around for you! Again, we're grateful that you rely on us and look forward to seeing you tomorrow!

September 24, 2021

Left message for return call to correct invoice error. Never called me back. Had to make 2nd call next before resolved by Deb. More

by Kncaddell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Vicente
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Sep 25, 2021 -

Herb Chambers Lexus of Sharon responded

HI Kncaddel, Sorry to hear about your experience. I am glad that your concern was resolved. Please feel free to contact me if you would like to discuss further. Johnny Dang - General Manager - jdang@herbchambers.com

September 23, 2021

Very professional and respectful even though my car is not new and not top of the line More

by Steve and Ruthanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
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Sep 23, 2021 -

Herb Chambers Lexus of Sharon responded

Steve and Ruthanne - We are grateful that you stopped by to share your positive feedback! Thank you for supporting Herb Chambers Lexus of Sharon, we hope to have the opportunity to assist you with your future service needs.

September 23, 2021

As usual Mark did a great job. He is a great asset to this dealership. More

by rrussell
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We appreciate your business and are thrilled to hear that Mark went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back at Herb Chambers Lexus of Sharon!

September 22, 2021

Been using this dealership for the last ten years. I have never had a single problem and have always been treated exceptionally well More

by Dsirota06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for your confidence in the Herb Chambers Lexus of Sharon team over the years! We appreciate your continued support and will be sure to pass on the kind words. Have a great day, and we are looking forward to seeing you back next time!

Dec 14, 2022 -

Dsirota06 responded

You're welcome

September 22, 2021

Excellent service very accommodating tyvm would recommend to other people in a second great experience More

by Joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you, Joseph, for your recommendation of Herb Chambers Lexus of Sharon! We love to see a happy customer, and it's great to see you had such a positive experience. Safe travels!

September 22, 2021

Excellent service and attention from all employees I’ve dealt with. Any issues I’ve had have been addressed and resolved to my satisfaction. More

by nancykritz2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2021 -

Herb Chambers Lexus of Sharon responded

Nancy, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!

September 22, 2021

Everyone who works there is always very respectable and courteous. Always on time. Never have had a bad experience. More

by trobbins100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2021 -

Herb Chambers Lexus of Sharon responded

We're thrilled to hear we've never let you down! Thank you for the incredible review - the entire Herb Chambers Lexus of Sharon team is grateful. Take care!

September 22, 2021

As usual, the service is sterling at Herb Chambers Lexus of Sharon. I've been using this dealership for over 20 years. More

by Tommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina
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Sep 22, 2021 -

Herb Chambers Lexus of Sharon responded

Tommy, this review is amazing. We really appreciate your loyal business, thank you! See you when you need us next.

September 21, 2021

The Herb Chambers Lexus of Sharon Service Team is prompt, professional and very courteous. Always a pleasant experience. More

by vn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
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Sep 21, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We are thrilled to hear that you had such a seamless experience working with the Herb Chambers Lexus of Sharon team. We appreciate your confidence in us to get the job done and hope to see you back!

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