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Herb Chambers Lexus of Sharon - Service Center
Sharon, MA
2,690 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,690 Reviews of Herb Chambers Lexus of Sharon - Service Center
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December 28, 2018
THE BEST Setvice Advisor Ronni is wonderful to work with! Always informative, knowledgeable and professional. We have worked with her for many years and couldn’t be happier. S Ronni is wonderful to work with! Always informative, knowledgeable and professional. We have worked with her for many years and couldn’t be happier. She is truly the best!! Thank you Ronni! More
by Amanda7
Employees Worked With
December 28, 2018
Ronni Travers - Experience Amazing !! If there is a Lexus dealership 4 miles from our house, why would we drive to Lexus of Sharon 40 miles away from home? The answer is easy: Ronni Trave If there is a Lexus dealership 4 miles from our house, why would we drive to Lexus of Sharon 40 miles away from home? The answer is easy: Ronni Travers, the most accommodating, professional, knowledgeable and customer-focused person that we know. Ronni does everything possible to make each and every service visit the best possible from every aspect... scheduling, explanations, loaner vehicles, advice, courtesy and friendliness and, mostly, total customer satisfaction! Ronni is much more than a Service Advisor... she is a true Customer Relationship Owner. Company mission statements often seem to be just words on a piece of paper...until you've worked with Ronni. She truly delivers on these words for her customers: "..provide the highest quality service and highest level of integrity to our customers.." Herb Chambers "..we will treat each customer as we would a guest in our home.." Lexus We have two Lexus vehicles: we purchased the first because of the vehicle...we purchased the second because of Ronni. She is a wonderful person to know and work with, and truly embodies the Lexus motto: Experience Amazing !! More
by SJSCMS
Employees Worked With
December 28, 2018
We love Ronni!!! Ronni’s customer service is phenomenal! From start to finish our experience is always a smooth transaction. She is a 20 star in our opinion. Ronni’s customer service is phenomenal! From start to finish our experience is always a smooth transaction. She is a 20 star in our opinion. More
by JBean22
Employees Worked With
December 27, 2018
Thank you Nicole! Thank you for being so friendly, accommodating, and concise! I needed my car looked at right away, and Nicole found the time to fit me into an appoint Thank you for being so friendly, accommodating, and concise! I needed my car looked at right away, and Nicole found the time to fit me into an appointment that worked on my end. Thank you!!! More
by Kerrie
Employees Worked With
Nicole Thomas
December 20, 2018
POOR QUALITY LEXUS DEALER AND SERVICE Brought my car in for service from the day I bought this car, they did all the maintenance on this car today they tell me I need brake pad and Rotors Brought my car in for service from the day I bought this car, they did all the maintenance on this car today they tell me I need brake pad and Rotors at 11,000 miles , 11,000 miles I have yet to meet anyone on this earth who needs that at 11,000 miles...so every 11,000 miles I need new Rotors poor quality for lexus and poor people skills and service for this service department. More
by tree1a
December 19, 2018
Thank you Brian Mathews My family would like to extend our sincere gratitude and thank you to Brian who was so efficient and helpful in solving our lexus problem in such a ti My family would like to extend our sincere gratitude and thank you to Brian who was so efficient and helpful in solving our lexus problem in such a timely manner.We lived 82 miles from Sharon and so Brian had someone drive all the way to our place in Hadley ma and take our car to be looked at again when we reported a noise problem.While our car was taken to be looked at we got a brand new 2018 Lexus for to commute to work.This was such a rare and generous service that we recieved and we will always go back to Herb Chambers in Sharon for our car needs.Thank you Brian once again for everything and Wish you a very happy New Year from our daughter and from me and my wife. We cannot thank you enough. Urgen Chomphel Haldey ma More
by paldenla
Employees Worked With
December 11, 2018
Always pleasurable Welp, let me begin with" I'm not a dealership atmosphere kind of girl" my past experiences have never been anything like the ones I receive when I see Welp, let me begin with" I'm not a dealership atmosphere kind of girl" my past experiences have never been anything like the ones I receive when I see my service advisor James B. James is down to earth, he doesn't make me feel pressured or anxious. He listens to your concerns and works with you to get the services needed for your vehicle. It's Always a pleasurable and stress free experience when I see James. More
by Butter Pecan
Employees Worked With
James Burbine
December 01, 2018
Great Service Ronni has been my service advisor for a number of years. She goes out of her way to take care of you. She is great with recommendations on what serv Ronni has been my service advisor for a number of years. She goes out of her way to take care of you. She is great with recommendations on what services you should have done immediately and which items you can take care of later. She is especially good with unusual situations such as when something that needs to be taken care of is not covered by warranty. She was able to work with Lexus and get me a "goodwill" that saved me $750. When I needed replacement tires and wanted a specific special tire not stocked by Lexus she ordered the tires from an outside supplier and arranged to have them installed on car. She is the greatest. More
by jbault
Employees Worked With
November 30, 2018
Excellent Customer Service I came in for a regular check up and Ken Alves was friendly and easy to deal with. When I left I noticed something wrong with my wipers and immediate I came in for a regular check up and Ken Alves was friendly and easy to deal with. When I left I noticed something wrong with my wipers and immediately called Ken. He said it may have been a mistake from when they washed it and replaced my wiper very quickly no questions asked. I understand mistakes happen and Ken's response to it was excellent customer service. Great Job! More
by JM39
Employees Worked With
Ken Alves
November 30, 2018
Ken Alves is a key player in the service department One day I happened to be driving by this dealership when 2 warning lights came on my ES350. Ike everyone else I hate seeing these lights. I pulled in One day I happened to be driving by this dealership when 2 warning lights came on my ES350. Ike everyone else I hate seeing these lights. I pulled in with no appointment and was immediately greeted by Mr Alves. Within no time at all we discovered I only needed some air in the tires and a new key battery. I just can’t say enough good things about this employee, not only did he set tire pressures he also took care of my battery and even got me a wash. I hope Mr Chambers takes a moment to recognize it’s the people who make a difference, everything else is just brick and mortar. More
by Lexusman76
Employees Worked With
Ken Alves
