Herb Chambers Lexus of Sharon - Service Center

Always there for me! I want to share my experience from 3-1-19. Mark Forcucci was great in helping me in the middle of a snow storm without an appointment. My car overh I want to share my experience from 3-1-19. Mark Forcucci was great in helping me in the middle of a snow storm without an appointment. My car overheated and radiator started leaking. Mark got me right into a loaner vehicle and assured me he would get the car fixed right up. By the next day he had ordered a new radiator, had it installed and cleaned the car for me. I can always count on Herb Chamber Lexus and Mark Forcucci. More

Ken Alves to the Rescue I had somehow gotten my grandson’s car seat completely locked up in the seat belt of my 2015 Lexus RX350. Both my husband and I tried over and over I had somehow gotten my grandson’s car seat completely locked up in the seat belt of my 2015 Lexus RX350. Both my husband and I tried over and over again to get the seat belt to release to no avail. I called the dealership where we had purchased our SUV the previous summer. I was assured that Ken Alves would be available to resolve the problem. I arrived at the dealership the next afternoon. Without even requiring me to get out of the car, Ken went to work on the car seat. Within 5 minutes he had the seat belt released (it was actually the car seat and not the belt that was the problem). Not only was there no charge, but Ken offered to wash my car! Since I had been there just the week before for my (free) service, I declined the car wash. I asked Ken if I could give him a tip for his help and he replied “No thanks, it’s just what we do”. What a great experience. Ruthanne Molyneaux More

Service Stopped in for regular service and I know my Ls600 is in good hands with Eric. Anytime I need service Eric gets me in right away and is upfront about Stopped in for regular service and I know my Ls600 is in good hands with Eric. Anytime I need service Eric gets me in right away and is upfront about everything. Been a repeat customer for quite some time now. More

Great service and fast, too I am really pleased with the way my car came out after having some scratches removed. You can’t even tell now. Didn’t have to wait long and Ken was ve I am really pleased with the way my car came out after having some scratches removed. You can’t even tell now. Didn’t have to wait long and Ken was very professional. More

Great experience Very friendly and informative visit. Any question I had was answered and then some. Got my car in right at my appointment time and it was done faster Very friendly and informative visit. Any question I had was answered and then some. Got my car in right at my appointment time and it was done faster than expected. More

Scratches Brought my car in after my wife hit it with her car. They brought us in immediately and took care of the scratches. Service was spot on and they also Brought my car in after my wife hit it with her car. They brought us in immediately and took care of the scratches. Service was spot on and they also gave my car a great detail! More

Great service, Ken. Ken always takes exceptional care of my car and my concerns. He is very polite and makes sure I am very satisfied with my service. He made my service Ken always takes exceptional care of my car and my concerns. He is very polite and makes sure I am very satisfied with my service. He made my service experience exceptional. Thank you John More

Ken never disapoints! Whenever I come in to get maintenance services done, Ken always greets me with a smile. He's very educated and truly knows the ins and outs of the of Whenever I come in to get maintenance services done, Ken always greets me with a smile. He's very educated and truly knows the ins and outs of the of the company. A genuine person and a family man that knows the importance of respect and care. Outstanding and helpful person overall! More

Outstanding Experience...James Burbine ...all 10's I have nothing but excellent things about James Burbine. Upon driving into the dealership without an appointment he quickly found the problem but unfo I have nothing but excellent things about James Burbine. Upon driving into the dealership without an appointment he quickly found the problem but unfortunately the part had to be ordered. He was very apologetic but said it would be ordered and could be fixed tomorrow. The following day not alone did he replace the part he said he would speak with his boss (Brian M) and as a courtesy he was able have the the cost waived. He also cleaned the area like new! Needless to say I was very pleased and grateful. James was excellent throughout the the entire process. He is an asset to the dealership, the service and the Lexus brand. More

Repairs I had a great experience talking to Nicole. She answered all my questions! My car was finished when it was supposed to be! Thanks for making me feel w I had a great experience talking to Nicole. She answered all my questions! My car was finished when it was supposed to be! Thanks for making me feel welcome! More