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Herb Chambers MINI of Boston

Boston, MA

Overview
Employees
Reviews
Vehicles
4.9
881 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 881 reviews

March 24, 2024

The service was top notch! ! Mark and his crew really took good care of my mini..great customer service and explanation on what needed to be done..the real time updates helped a More

by CRAZEECO1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
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Mar 26, 2024 -

Herb Chambers MINI of Boston responded

We're glad to know that Mark and our team at Herb Chambers MINI of Boston provided you with top-notch service! We appreciate your feedback and hope to serve you and your MINI again in the future!

March 21, 2024

Very impressive! The Motor Advisor, Marcus Mehmet Reyhanoglu is amazing!: informed, patient, generous with his time. Thank you Marcus. Also remarkable are the Ser More

by Jsoltan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Reyhanoglu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Ravin
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Mar 22, 2024 -

Herb Chambers MINI of Boston responded

We're delighted to know that Marcus and Mark provided you with such a great experience at Herb Chambers MINI of Boston. We appreciate your kind words!

March 19, 2024

The service department is excellent. They’re always transparent and never pushy which I truly appreciate. More

by Isa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin, Sam Dias
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Mar 20, 2024 -

Herb Chambers MINI of Boston responded

Isa, we're so glad to know you've had excellent experiences with our service department at Herb Chambers MINI of Boston. We always aim for transparency and a no-pressure environment. Thanks for your feedback!

March 18, 2024

We configured the car, Mini Countryman , in the Fall 2023, and it was built and delivered in February 2024. Everything went smoothly; Ms. Janely Canuela, MINI Motoring Adviser, was very nice and helpf More

by Amy
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Janey Canuela, Julio Santana
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Mar 19, 2024 -

Herb Chambers MINI of Boston responded

Hi Amy! We're so glad to know that your Mini Countryman was delivered smoothly, and that Janely provided great service. Thanks for choosing Herb Chambers MINI of Boston!

March 17, 2024

I have always had a good experience. The service people are very friendly, knowledgeable and helpful. And I like the video. More

by mila.veilleux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Turney
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Mar 18, 2024 -

Herb Chambers MINI of Boston responded

Hi Mila, we're glad to know you've consistently had positive experiences with our service team at Herb Chambers MINI of Boston. We appreciate your kind words and are happy that you enjoy the video feature! Safe travels!

March 15, 2024

Always satisfied with the service. Customer service is excellent! I also give Theo a 10/10 for being personable and professional. More

by Psalameh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Turney
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Mar 15, 2024 -

Herb Chambers MINI of Boston responded

Thank you for sharing your feedback! We're looking forward to sharing your kind words with Theo! -Herb Chambers MINI of Boston

March 05, 2024

Mark Ravin is a pleasure to work with and he makes sure that customer service is top notch More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin, Theo Turney
Report | Print
Mar 06, 2024 -

Herb Chambers MINI of Boston responded

Hi Tim! Thank you for your feedback! We're thrilled to hear that your experience working with Mark has been nothing short of excellent. Providing top-notch customer service is a priority for us, and we're delighted to know that Mark has ensured your satisfaction. We truly appreciate your business and look forward to serving you again in the future at Herb Chambers MINI of Boston!

March 05, 2024

It was easy and comfortable. Worked well with us for our budget and never pushy More

by antjz1976
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Reyhanoglu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David in finance
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Mar 05, 2024 -

Herb Chambers MINI of Boston responded

Thank you for the wonderful feedback about your recent experience with the Herb Chambers MINI of Boston team! We appreciate your business, as well as your kind words, and hope to work with you again in the future!

February 20, 2024

First thing is they need a more efficient way to communicate. After the service, I paid the bill and was waiting for my car. It took 40 minutes for my car to come to me since the guy informed someon More

by Joekwan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea about the name
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Feb 20, 2024 -

Herb Chambers MINI of Boston responded

We're disappointed to hear about your experience. We strive for efficient communication and thorough service so it's upsetting to learn that you feel this way. Your feedback is important in helping us improve our processes and customer experiences moving forward. Please reach out at your earliest convenience so we can address these issues promptly. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

February 14, 2024

The staff at Herb Chambers does a fantastic job of welcoming us on entry both receiving the car and extending courtesy at the desk. Mark welcomed our requests and helped move the service through in ex More

by Ellenrdon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin, Theo Turney
Report | Print
Feb 14, 2024 -

Herb Chambers MINI of Boston responded

We're glad to know you had a positive experience with Mark and the rest of our team at Herb Chambers MINI of Boston. We always aim for efficient service and look forward to seeing you next time! Safe travels!

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