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Herb Chambers MINI of Boston

Boston, MA

4.9
881 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 881 reviews

August 22, 2023

Staff is very responsive and helpful in answering questions and arranging to redolvevroutine and unexpected issues. More

by Martyn Roetter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo Moreno
Aug 22, 2023 -

Herb Chambers MINI of Boston responded

Hey Martyn, we're glad to know our team at Herb Chambers MINI of Boston was able to assist you effectively with your vehicle needs. Thank you for choosing us! We'll see you next time. Safe travels!

August 20, 2023

Mark in Mini service provides excellent customer service experience with clear communication and technical knowledge. More

by Mini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Aug 21, 2023 -

Herb Chambers MINI of Boston responded

We're happy to hear Mark provides you with such fantastic service! Thanks for your trust in the Herb Chambers MINI of Boston team. We look forward to seeing you next time!

August 20, 2023

Mark Ravens was terrific in explaining my options and making sure my mini was well taken care of and that the work was finished in time for me to leave when I needed to. He is great! More

by pcsonnenschein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Aug 20, 2023 -

pcsonnenschein responded

I was very pleased with the service on my car and Mark Ravens was terrific.

Aug 22, 2023 -

Herb Chambers MINI of Boston responded

Thank you for the 5-star rating! We're pleased that Mark provided you with great customer service during your visit. We'll see you next time at Herb Chambers MINI of Boston! Have a great ride!

August 17, 2023

I always have wonderful experiences at Herb Chambers Mini, they’re so kind and helpful. I can’t recommend them enough! More

by Ileana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Turney
Aug 18, 2023 -

Herb Chambers MINI of Boston responded

Hi Ileana, we're so glad to know you've had consistently great experiences at Herb Chambers MINI of Boston. Thanks for the high recommendation! We'll see you next time!

August 16, 2023

Annual service was smooth and efficient. Staff were a pleasure. Questions were all well answered. More

by Mini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Aug 16, 2023 -

Herb Chambers MINI of Boston responded

Hi Mini! We greatly appreciate your positive feedback regarding your recent annual service experience at Herb Chambers MINI of Boston. It brings us immense joy to hear that our staff provided you with smooth and efficient service. Safe travels!

August 15, 2023

Good Afternoon My name is Latrina Gray. I always get treated With respect, mark mark is such a wonderful guy. Hes so nice and kind all the time. I come there whenever I need repairs and my More

by Latrina Gray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin, Matt Appleton
Aug 16, 2023 -

Herb Chambers MINI of Boston responded

Hey Latrina, it's great to know that Mark and our team at Herb Chambers MINI of Boston consistently provide you with wonderful service experiences. We appreciate your loyalty and look forward to seeing you at your next visit. Safe travels!

Aug 16, 2023 -

Latrina Gray responded

Whenever I need service On my car I will be Coming to herb chambers.

August 15, 2023

Top shelf, customer-centric service advisor. I went as far as knocking on the door of the dealership GM to express my appreciation of Mark's service More

by Bosbrave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Aug 15, 2023 -

Herb Chambers MINI of Boston responded

Bosbrave, it's great to know that you had a positive experience with our service advisor Mark. However, we noticed your rating doesn't match the feedback and wonder if there might have been an oversight or other aspects of your visit that didn't meet expectations. We'd appreciate any additional insights you could share. Please feel free to reach out directly at your convenience. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

August 13, 2023

Mark Ravin is a jewel. Knowledgeable, personable, makes getting MINI service a pleasure. Because ofvMark, I wouldn’t consider going anywhere else for MINI service, regardle More

by Sgordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Aug 16, 2023 -

Herb Chambers MINI of Boston responded

We're so glad to know that Mark has been able to make your MINI service experience a pleasure at Herb Chambers MINI of Boston. We appreciate your loyalty and look forward to serving you for many more years!

August 08, 2023

Great service, friendly prompt, works with my insurance incredibly accommodating! They have been a pleasure to deal with both purchasing as well as servicing More

by JCWMA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Appleton, Theo Turney
Aug 08, 2023 -

Herb Chambers MINI of Boston responded

We're delighted to hear that you had a great experience with both purchasing and servicing at Herb Chambers MINI of Boston. We appreciate your feedback and see you again. Have a great ride!

August 08, 2023

What can I say about Mark that I haven’t already said. One of the most incredible people I have ever met. Honest professional down to earth. Humble people person the best of the best. I can’t say enough g More

by P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Aug 08, 2023 -

Herb Chambers MINI of Boston responded

We're over the moon to know that Mark has made such a positive impact on your experiences with us at Herb Chambers MINI of Boston. It's wonderful to have you as part of our family and we look forward to continuing this journey together!

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