Herb Chambers MINI of Boston

Outstanding! By far the best car purchase experience I have ever had. Luigi is personable, knowledgable and treated me like family from the first minute I walked i By far the best car purchase experience I have ever had. Luigi is personable, knowledgable and treated me like family from the first minute I walked in the dealership until I drove away with my new Mini. I highly recommend Luigi and Herb Chambers. More

Luigi is the greatest! I don’t buy cars often (as my 14 year old current car will attest), so was not really looking forward to the hard sell, negotiating, and nail biting t I don’t buy cars often (as my 14 year old current car will attest), so was not really looking forward to the hard sell, negotiating, and nail biting that goes along with the experience. Working with Luigi was such a pleasure – stress-free, and actually fun. It was like doing business with a friend. He listened to what we wanted and worked to get us into the car of our choice. The ride to work this morning was so much fun I hated to have it end. With all the buttons and colors and features the car has, I’ll be busy for a long time trying to figure it all out. I have never had a Bluetooth device before, so chatting with my husband without a phone was an absolute hoot! Luigi gave me an awesome tutorial on all the options and features. I highly recommend Herb Chambers and Luigi, and the rest of the team! More

Committed to the Customer I recently bought a Used Countryman. My Sales Representative Scott Pann was essential throughout the entire process from the test drive to the ultimat I recently bought a Used Countryman. My Sales Representative Scott Pann was essential throughout the entire process from the test drive to the ultimate exchange and purchase. His care and expertise were tested when I discovered an issues with the shifting that was putting stress on car, causing a delay. When I brought the car to the Service Center back under warranty, originally I was advised that the issue was not detected and they wanted me to come back to Boston to explain my issue on a test drive. However Scott was able and willing to test it again for me as I trusted his opinion and believed he believed he could save me the 150 mile commute. Scott and a technician took it on a run again and they were able to pin down my issue. They communicated every step along the way and were able to fix it the next day with the part in stock. I am grateful that I was able to find not only the exact car I was looking for but even more importantly it came with a dealership with undoubted reputation and invaluable employees like Scott. More

Best car buying experience of my life Buying a car this time around was actually fun and pleasant. I have never used those words to describe buying a car from a dealer before, but I truly Buying a car this time around was actually fun and pleasant. I have never used those words to describe buying a car from a dealer before, but I truly mean it. The parking lot was jammed packed and before I even got out of the car a nice gentleman was helping me park (sorry I wish I knew his name). I had already spoken to a very positive and upbeat Katie George on the phone about the mini I wanted to look at and then she introduced me to Josh Phillips. He was no pressure, informative, easy to chat and get along with from the moment I met him. Once I decided that this was the car for me, he worked quickly to contact my insurance agent before 5pm so that I could come back the very next morning to pick it up. Josh had things ready for me when I got there, took the time out to show me all the car features and shared my enthusiasm for the purchase with a great hug at the end. Truly, I have never hugged a car salesman! I also spoke with Rob Gale to go over the paperwork, warranties and financing. Another truly pleasurable experience, what an enjoyable person, no pressure again to buy any add ons, just presented the information in a friendly non judgmental way. Thanks everyone! More

Incomparable service Buying my Mini hardtop S from Herb Chambers Mini of Boston was the best decision ever! Not only do I LOVE my Hardtop S, the entire service experience Buying my Mini hardtop S from Herb Chambers Mini of Boston was the best decision ever! Not only do I LOVE my Hardtop S, the entire service experience was and still is excellent. Motoring advisor David Lopez was knowledgeable, patient, honest and upfront throughout the entire purchase process and facilitated numerous test drives, and helped me find the best little car for me. He still answers to every new stripe or design accessory I add to my Mini. I always look forward to visiting the dealership, no matter what the reason and I leave happy and excited about motoring on. I highly recommend booking a test drive, you will never be the same again. More

If you're looking for a MINI, go here! I had an eight year old VW convertible and enjoyed it--going on trips with the top down, buzzing around time and easy parking. However, when the MINI I had an eight year old VW convertible and enjoyed it--going on trips with the top down, buzzing around time and easy parking. However, when the MINI started showing up on roadways, I coveted it. Last April, after months of designing it, I ordered my convertible MINI at Herb Chambers. We dealt with Scott Pann. He was terrific--made suggestions, kept us up-to-date on the manufacturing and delivery of the car and did everything in his power to be sure we got the car the way we wanted it and as soon as possible. Considering a MINI? Go here and ask for Scott Pann--he'll make it a great experience. More

Herb chambers mini was excellent Very energetic and knowledgable of his cars. Answered all questions and found us a match within a week. He went above and beyond to make us comfortabl Very energetic and knowledgable of his cars. Answered all questions and found us a match within a week. He went above and beyond to make us comfortable. Anyone thinking of getting a mini josh is your man! More

Customer Service done correctly Long story short... I called on a used car told it was available. Got there and it was sold.... last week.... very bad!!!! Luigi and Kate made it r Long story short... I called on a used car told it was available. Got there and it was sold.... last week.... very bad!!!! Luigi and Kate made it right and provided a follow-on experience that was great. Got me (actually my wife) into a better Mini for a excellent price. They really worked hard to help me achieve my goal and the surprised smile on my wife's face was priceless. Thank you More

Outstanding customer service , extremely friendly and very professional. Great experience and would highly recommend this dealership to everyone. They have it right, perhaps oth , extremely friendly and very professional. Great experience and would highly recommend this dealership to everyone. They have it right, perhaps other companies may learn how to do business from them. More

First time I've left a car dealership truly happy I started off my search for a Mini living almost exactly midway between 3 dealerships and I initially reached out to all of them. Sara was the first I started off my search for a Mini living almost exactly midway between 3 dealerships and I initially reached out to all of them. Sara was the first to initially respond and then went above and beyond to help me fit a test drive in during my lunch break with within 3 days. She sent Josh out with a Mini, and Josh took the time to go over everything about the car, inside and out. Josh is a total car guy, like myself, so this is the first time I've met a car salesman that actually knows more about the car in question than I do. I was impressed with ability to answer all my questions off the top of his head. Josh then maintained close contact with me through phone and email, and was back in 4 days later for another test drive and to get my trade assessed. It took me one more extended test drive before I had decided this was the car for me, and Josh was more than happy to take me out each and every time, never seeming annoyed, rushing me, or pressuring me to decide. He then fought to get me into the perfect car at the price I could afford. I can honestly say that Josh is far and away the best car salesman I've ever encountered. I would recommend anyone looking at a Mini give Josh a call, especially if you love cars and want to buy a car from someone that loves cars. More