Herb Chambers MINI of Boston

Excellent experience Ellington was very informed, helpful, gracious and able to answer every question. If he didn't have an answer at the tip of his fingers, he would fin Ellington was very informed, helpful, gracious and able to answer every question. If he didn't have an answer at the tip of his fingers, he would find it out. I test drove twice with him; he understood what was important to me, and told me when what I wanted was available- the new MINI! More

Love my Mini! Worked with Josh and a few others to find the perfect Mini-they worked really hard to be sure that I left a happy customer and I got a great deal!! W Worked with Josh and a few others to find the perfect Mini-they worked really hard to be sure that I left a happy customer and I got a great deal!! Would recommend them to anyone considering a Mini. More

This dealership is awesome. You can really count on these guys. The following is my experience with this dealership. On March 8, it is Saturday, I send a message to this dealership on AutoTrader to check guys. The following is my experience with this dealership. On March 8, it is Saturday, I send a message to this dealership on AutoTrader to check if the car I interested in was still available around 10 o'clock. Sara contacted me immediately and told me that the car, a used 2013 MINI Countryman, is still available. So I drove there with my girlfriend and Sara came out to greet us. She was very nice to us and asked us if we would like to have some ice-cream. Then she introduced us Josh Phillips who is the actual person to deal with us. After a quick talk, he got me the car from the company's parking lot a couple of blocks away from the dealership, then he called us to go down stairs and then he presented me lots of functions the car equipped. It is a blazing red Countryman, looks very nice and sharp. In additional, he introduced us the basic information of the 2013 MINI Countryman. Then, we decide to take a test drive. Josh answered every question in details during we taking the test drive. My girlfriend and I both like the car and decide to buy it. So we negotiated a little bit with Josh and he offered us a set to rubber floor mats and a lovely gym bag for my girlfriend. Since we wanted to finance the car, so we spent like 1 hour to wait the finance work done. After we were approved, we went to meet Rob Gale who is the Business Manager to sign the paperwork and the contract. He is very efficient and did a very good job to guided us viewing through all the paperworks together. Within just 3 hours, we bought a car from this dealership, we were happy and they were happy. After I got my car insurance, on March 11, I drove back my car from the dealership. Since I heard too many lies and was treated very rudely from other dealerships while I was in the market to looking for a car, I really and strongly recommend this dealership. More

If I'd ever seen an email sig file from a car dealer which stated "We Don't Sell Cars, We Help People Buy Them." before I worked with Luigi and the folks at Herb Chambers Mini in Boston, I'd have rolled which stated "We Don't Sell Cars, We Help People Buy Them." before I worked with Luigi and the folks at Herb Chambers Mini in Boston, I'd have rolled my eyes in disbelief but that's exactly the experience I had. I went in during a national Mini event to register for an incentive voucher with absolutely no idea I'd be able to buy a car. After all, I'd been working for about six months to locate the Mini model I wanted with the amenities I desired, worked with several other dealerships, been frustrated by run-arounds from other salesmen and had almost given up the idea of buying a Mini at all. When I showed up to the dealership, though, Katie and Luigi had worked to find several cars which met my needs and wants. It was like sitting around with a friend, spit-balling ideas and coming up with a dream car except the staff at Herb Chambers Mini made the car materialize even though it required shipping from several states away. During the process, the entire crew were available to answer any questions I had and any issues which arose they handled with ease. I never felt like an inconvenience and I never felt like I was being sold a car. Luigi's ease and confidence made it seem like he was simply there to make the transaction as easy as possible. My schedule is hectic and the only day I was able to take delivery of the car was his day off but Luigi came in to make sure everything went smoothly and see me off in my new car. In the week and a half since I've had the car, he's emailed several times to see if I had any additional questions or needed help with anything. More

How do you thank something like a car dealership, especially one that went beyond the call of duty on your behalf? My wife’s 2009 Mini blew three values over a 19 month period and since it was no lo especially one that went beyond the call of duty on your behalf? My wife’s 2009 Mini blew three values over a 19 month period and since it was no longer on warranty, we were faced with significant repair bills. The Herb Chambers Mini of Boston Sales, Service and Management teams worked on our behalf with Mini Corporate so we never saw those bills. Finally, after the third valve blew, the Herb Chambers people put a deal together to get my wife a brand new 2013 Mini paying less per month than we were paying before. I don’t think “thank you” is adequate enough for all they did…Joe M. More

Luigi was phenomenal to do business with. Friendly, accommodating, quick, non judgemental, and definately not pushy. Dealing with Luigi from the first interaction was like talking to an old friend who accommodating, quick, non judgemental, and definately not pushy. Dealing with Luigi from the first interaction was like talking to an old friend who was just looking to help me out. Definitely the complete opposit of the stero-typical car buying experience. I would highly recommend them and will absolutely be a repeat customer. Completely satisfying experience all around! More

I've been buying cars since i was 16. I'm now 51 & i must say that i have had the Best New Car Purchasing Experience Ever! The main reason is that i happened to have the good fortune to run into a s & i must say that i have had the Best New Car Purchasing Experience Ever! The main reason is that i happened to have the good fortune to run into a salesman by the name of Luigi Lemlo! I was trading another vehicle in towards a 2013 Mini Cooper Countryman All4. We agreed to a more than fair number for my present vehicle & we also agreed upon a fair number off of sticker towards the new Mini. What i appreciated most was Luigi's demeanor,honesty & professionalism! Not Once Did He Have To Involve A Manager! No Bickering or Bantering or B.S. Straight Up Awesome Transaction & Super Guy To Deal With! Highly Recommend Luigi & Herb Chambers Mini Of Boston! steve mark More

Luigi was terrific despite our coming on on a very understaffed Sunday. Got a great deal on our trade-in (also a Mini). This is the FOURTH car we've bought here, so our satisfaction with them is no jo understaffed Sunday. Got a great deal on our trade-in (also a Mini). This is the FOURTH car we've bought here, so our satisfaction with them is no joke. They've also got far and away the most accommodating and helpful service department I've ever dealt with, perhaps the primary reason we keep coming back. Highest recommendation. More