Herb Chambers MINI of Boston

The inital sale was very good. I wanted to buy a car, Ian wanted to sell me one. After I agreed to buy the car and sigend the paperwork, service deteriorated. Problems that I encountered included: 1. S wanted to sell me one. After I agreed to buy the car and sigend the paperwork, service deteriorated. Problems that I encountered included: 1. Signing of the loan papers 2 times, (once via fedex) 2. Being assured that an extra part that I requested would be installed on my car when I came to pick it up- it wasn't. Even though I made an appointment to pick up my car, when I got there, I had to wait an hour for them to get the car registered and such and the part was not installed and no one knew about it. (my sales guy was not there when I picked it up though he made the pu appoitnment with me...Also, My car couldnt be inspected because of some kind of mileage issue, so I had to get it inspected myself. 3. When I brought my car in to get the part installed, I waited over an hour for the shuttle service to pick me up and I kept being told that the driver would be here any minute now... 4. Upon picking up my car from the installation, I waited another 40 minutes and was told that the car wasnt quite ready because it was being vaccumed and washed- It wasn't and I could tell because the dust from the street was still on the car. Overall, this dealer needs to focus on keeping the customer happy once the sale is made, not just on closing the deal. The people are nice but the customer service is inconsistent and fragmented. Its supposed to be one team, not individual units who dont talk to each other More

When my mom and I walked into the dealership, I knew I wanted a MINI but I had never really driven one. We approached Richard, and boy were we lucky! Richard was by far the best salesman I've ever had; he wanted a MINI but I had never really driven one. We approached Richard, and boy were we lucky! Richard was by far the best salesman I've ever had; he went above and beyond and beyond and beyond again. He wasn't pushy and he was very easy to work with. Compared to some of the other dealerships I went to, Richard knew everything about these cars from knowledge AND experience, and didn't have to look at a single brochure once. I was floored when Rich found the PERFECT used MINI Cooper S for me, for less than I was expecting to pay with all the features I wanted. We went on a test drive and he explained every single gadget to me, and when I bought my MINI he sat down with me in it and made sure I didn't have any more questions. Rich also made my MINI his priority to get the body work fixed in a timely fashion, and offered to drop the car off with me if it was more of a convienence for me. Oh! And the body work came out gorgeous! My MINI looks brand new! Rich also offered to put the bonnet stripes on it for me if I ever buy them! I couldn't have been happier with this experience, and I will be buying all my future MINI's with Richard Tran at Herb Chambers MINI of Boston. :D More

Was a great experience..Richard Tran goes above and beyond as a dealer rep. He actually sat in our new mini with us and went over every detail...in a nutshell Herb Chambers is Mini 101...if you want th beyond as a dealer rep. He actually sat in our new mini with us and went over every detail...in a nutshell Herb Chambers is Mini 101...if you want the best deal with the greatest sales people go the Herb...they are simply the best!!! More

I can't even begin to tell you all of the problems I have had at Herb Chambers Mini of Boston - just don't go there - don't buy your car there and don't have it serviced there. I have to write more so her had at Herb Chambers Mini of Boston - just don't go there - don't buy your car there and don't have it serviced there. I have to write more so here are some of my issues: 1) when I came in on a Sat for a scheduled appt, they were short handed. Instead of calling and rescheduling, they let me drive the 40 miles anyway. So I shortened the list of 7 or 8 items down to 3 because I had somewhere to be that evening and could not stay all day and wait. The idiot decided to try and fix some of the other items anyway (note that I said "try") and I missed my engagement - he basically held my car hostage when I told him "I WANT IT BACK NOW!". He also pressured me to set up a follow up appt and I said no that I needed to check my calendar. He set one up anyway and didn't tell me. I got an automated email a few days before the appt and I wasn't even in town - I was on vacation! 2) I called to make a follow up appt and had to leave a voicemail - nobody ever called me back. 3) I finally got the car an appt and went and spent all day waiting the Friday after Thanksgiving. They supposedly fixed everything. But they didn't they made it worse. 4) Back again to fix the one they made worse. Dropped it off on a Friday night and picked up a loaner since I was not going to wait all day again. Someone was supposed to call me the next day to discuss the issue. Nobody ever called. I emailed them and was told that this issue was not an issue, but just the design of the car. So there's ONE person at the dealer that knows this issue is not really an issue - I've had it in THREE TIMES and now find out - oh you have to live with water POURING into the car when you open the door or the window and it has been raining... Going to sell the d@mn car... More

I had a great experience at Herb Chambers Mini. Ian Miller was great and the process pleasureable and seamless. All the employees were freindly and made this experience very easy and fun. The salesma Miller was great and the process pleasureable and seamless. All the employees were freindly and made this experience very easy and fun. The salesmanger Giovanni was also very helpful and was sincerly concerned about my satisfation. Every part of the process was quick and effortless. I love my new Club man... his new man is BUSTER More

Ian is one of a few Salesmen I've worked with that had made the whole experience very comfortable and made me a very happy customer at the end. There was no rush from his part at all. He got the time to g made the whole experience very comfortable and made me a very happy customer at the end. There was no rush from his part at all. He got the time to get to know us a bit before taking us out for a test drive. When we weren't really impressed with regular MINI, he took us out for a second test drive on the Cooper S. He was very diligent in getting us a match to our specifications. Even the Sales Manager wasn't giving us any high attitudes so many relatively high end car dealerships obtained and didn't rush us into making a decision at all. We did the trade through Cash for Clunker as most recent buyers did. We were anxious to have our car delivered as well, but Ian was very patience with us throughout the whole process. He'll return our calls or emails almost immediately. Informed us when all the paper works were done and send (the manager had stayed up until 2am to get all the paper work through). The only frustrating part is we didn't check all the paper work and that had delayed the approval process. Overall, the experience for great and excellent. I would recommend everyone to contact Ian Miller if you are interested in getting a MINI Cooper from Herb Chambers. More

Three weeks into a totally frustrating cash for clunkers deal. While I think Norm and Giovanni have done an adequate job of communications - it's clear that Herb Chambers Corporation itself has made a consc deal. While I think Norm and Giovanni have done an adequate job of communications - it's clear that Herb Chambers Corporation itself has made a conscious decision to violate the rules of this program. We can't get a clear answer on whether the paperwork has been fully submitted, whether the paperwork has been approved, if anyone's paperwork has been approved. Even though the CARS rules clearly state that they must deliver the new car immediately - they continue to refuse delivery. I know this program has been confusing for everyone - but Herb Chambers has taken it to a new level of frustration. I've bought three cars from them in the past - I certainly won't be buying one from them in the future. More

I just brought a new Mini last week and had it delivered Wednesday. I have been into the showroom on a number of occasions and always have found them to be helpful and friendly. During my purchase they wer Wednesday. I have been into the showroom on a number of occasions and always have found them to be helpful and friendly. During my purchase they were all really great even though they were downright "swamped" do to the Federal CARS program in full swing. Cars were selling right before my eyes. When the car I wanted sold right before my eyes. Giovanni and Darnell were able to find one out of state just like I wanted and had it delivered by the first of the next week. I, for one, could not have been happy with everyone I worked with. More

I bought my car from Herb Chambers MINI 11-1/2 months ago. It was a great experience. Since picking up the car it has been in twice for service. The first time for a new fuel pump. Fully covered under wa ago. It was a great experience. Since picking up the car it has been in twice for service. The first time for a new fuel pump. Fully covered under warranty and MINI Roadside Assistance sent a tow truck the 70 mile to my place of work to pick it. Had the car back in 48 hours. Now the car has just been in for its second time for the 1 year maintenance. Again this was a wonderful experience. I only waited about 1-1/2 hours for them to do all the first year maintenance stuff. Which they estimated would take about two hours. Their waiting room is very nice and they even have an area for business people to hook up to the internet so that they can keep up with their business. Thanks to Mark Ravin the MINI Service Manger for having such knowledgeable people. I would recommend Herb Chambers MINI to anyone needing MINI, BMW or Porsche Service. They do a fantastic job keeping their customers happy. More

I give Herb Chambers Mini a solid 5 out of 5 most of all because I love my Mini. I wasn't even sure I wanted a Mini and there was no pressure to buy, just friendly and courteous help at this dealership. T because I love my Mini. I wasn't even sure I wanted a Mini and there was no pressure to buy, just friendly and courteous help at this dealership. Then I test drove it and knew instantly I would buy the car. It is really fun to drive! I was a bit picky on the color and interior and was able to get the exact combination I wanted. The sales person who took me out, the sales manager and the finance manager were all awesome and they continue to help as I have questions about my new car. My car gets incredible gas mileage which is a bonus to the joy of driving it. More