Herb Chambers MINI of Boston

I felt very comfortable at the dealership ALL the staff were pleasant I really appreciate that my car was vacuumed and washed before I left the dealership were pleasant I really appreciate that my car was vacuumed and washed before I left the dealership More

My service experience was pleasant and marked by promptness, politeness, and thorough completion of the service spec promptness, politeness, and thorough completion of the service spec More

Service is outstanding, convenient and efficient. Mark is extremely helpful, professional and knowledgeable. I always feel i receive personal and personable service at Herb Chambers. Mark is extremely helpful, professional and knowledgeable. I always feel i receive personal and personable service at Herb Chambers. More

I had a Great experience. I encountered Friendly employees and experienced timely service.. I look forward to using your services in the future! I encountered Friendly employees and experienced timely service.. I look forward to using your services in the future! More

This dealership has wonderful employees, one of whom has been helping me since I bought my first Mini Cooper in 2003. Mark Ravin has always been there to explain everything that was done to the car and has been helping me since I bought my first Mini Cooper in 2003. Mark Ravin has always been there to explain everything that was done to the car and has prevented me from getting the car fixed at a gas station or other shop, thus saving me from wasting money on things that I don't need. The other employees are all very cordial. Plus, the dealership itself has great amenities, including snacks, coffee, and other drinks. They have plenty of places to sit down or to charge and use a laptop, tablet, or phone. More

They were so accommodating and always try and fix my car as fast as possible. as fast as possible. More

This is a terrible dealer, they only care about making a sale. They are awful at communicating, they demanded payment with less than 24 hours notice because they had to close out their month (and threatene sale. They are awful at communicating, they demanded payment with less than 24 hours notice because they had to close out their month (and threatened to “release” the car). They didn’t confirm receipt of the wire , and when I picked up the car it hadn’t been properly prepped. The navigation system hadn’t been downloaded, for example. Managers could care less and don’t bother to address complaints or answer emails. Herb Chambers has a monopoly in the Boston area and could care less about customer service. 2 stars because they did get the car I wanted. 0 stars for everything h else. More

Marcus was beyond helpful and patient. I was so excited and he shared my joy! I was so excited and he shared my joy! More

Whenever I had need for service for my Mini Cooper Clubwoman, major or minor Mark Ravin, Service Manager, Coordinator, Superman, came to the rescue. He is always confident, reassuring and never, ever Clubwoman, major or minor Mark Ravin, Service Manager, Coordinator, Superman, came to the rescue. He is always confident, reassuring and never, ever condescending. Mark knows me and he knows my car. I always feel that he puts me first. I’ll wait for my car or Mark arranges a loaner for me. The environment at the dealership for those waiting for their vehicle is pleasant. The company provides comfort, sustenance, and accessibility. Mark is available to me during maintenance whether I have a question or issue. He has an amazing temperament…never appears rushed, impatient, and no question is too small or considered a waste of his time. Mark is perfectly suited to handle my needs flawlessly and I am beyond grateful and satisfied. But when it gets down to the bill, that’s when Mark’s knowledge, experience, and compassion really kicks in. He knows the ins and outs of what is covered, what is not, and seems to pull every advantage in my direction like a rabbit from a hat. I owe so many huge thanks to Mark and his staff. He makes the service process beyond manageable; it is, believe it or not, a pleasure to send my Mini in for a visit. Thank you Mark and Herb Chambers, Boston, Comm. Ave. N. Solomon More

My Mini wouldn't start and had to be towed in. Sam Diaz called me that same day and discussed the problems and what the technicians found. He kept me informed throughout the repairs. When I went t Sam Diaz called me that same day and discussed the problems and what the technicians found. He kept me informed throughout the repairs. When I went to pick up my vehicle, I was very impressed with how courteous everyone one was. I would recommend Herb Chambers Boston Mini to everyone. More