Our experience shopping at Herb Chambers Fiat of Worcester began with an inauspicious start.
In July of 2013, after renting a Fiat while on a business trip, we were surprised to have fallen in love with the little car and three days after we got home we drove over to Herb Chambers Fiat and plunked down $100 cash for one of our very own. We wanted a 500 Sport Turbo, for it to be silver and with the upgraded sound system but sans a sunroof. What we wanted would turn out to be a very rare car and, after none could be found on the lot we decided to simply order one to be delivered fresh from the factory. We were told that it would take two months for the car to get here. During that time I took to joking that our little Topolino was incubating in a very special part of Italy called Mexico. As weeks went by, and our excitement grew, the sales manager at the time would sometimes call or email about our order but also always mention that he’d found a very similar car, nearby, that we might be willing to bring home instead. In all the weeks while we waited it never crossed our minds that the sales manager at the time had never ordered our car. Why would it?
Alas, a couple of months later, when no car appeared, we were stunned to discover that was exactly what had happened. Our car had never been ordered.
Worse, as the new sales manager would explain, by then it was too late to order a 2013 and 2014’s had yet to begin production. It would be weeks before we could even begin the whole process over again. The only bright spot in all of that news was that learning that the former sales manager had been let go, so, at least we’d never have to deal with him again. Thinking back on all of that still makes us shake our heads.
Enter Frank Salce.
Frank Salce must be something special because he was who Herb Chambers tasked with making amends for the huge mess someone else had created. And he did. In order to quickly close a long overdue deal someone else might have simply made up some excuses and pushed us towards a car that we only mostly wanted. But not Frank. Frank made it his mission to make us happy. He would not settle for anything less. Frank was nothing less than dogged in his pursuit to make sure we ended up with exactly the car that we wanted. We are equal parts amazed and grateful.
Our story could have ended very differently. We could have driven away with a sour taste in a car that we only sort of wanted. But instead – and thanks to Frank – we now own a car that we love and rave about and woe to the soul who asks us about it because we will bore them to tears telling them how much fun it is to drive. I would never hesitate to send someone over to buy a car from Frank.
Herb Chambers, if you’re listening, you are lucky to have someone like Frank Salce on your staff.
And Frank, good on you. Thank you.
Jane and Chris