Herb Chambers Toyota of Auburn

Steve and Joe are very informative, helpful, timely, very open and honestly! Steve took a lot of time to listen to our needs and provided us a variety of cars to choose from. Even at the closing, there was n open and honestly! Steve took a lot of time to listen to our needs and provided us a variety of cars to choose from. Even at the closing, there was no pressure involved. I would recommendate Steve and Joe to any of my friend. Thank you! More

We just stopped in to see if we get a new Corolla at the same monthly payments we had been making for the past couple of years.Really not ready to actually purchase we happened upon Tim probably the best fo same monthly payments we had been making for the past couple of years.Really not ready to actually purchase we happened upon Tim probably the best for both of us.Within 10 minutes Tim not only had us sold but so at ease that within less than an hour he had us upgraded into a better vehicle with the same payments we were making before.Tim then had us in the finance office to see Sean who rolled out paper after paper, thought we'd be there for hours.After 10 minutes we were all signed and out of the office.It was best over all sales & service we have ever received at any car dealership.My wife's car is almost ready for a trade no guessuing where we will go. Definately back to see Tim & Sean. Thank you. More

Very very happy with the friendly and fast service. They also gave me the best price on my trade in and on monthly payments They were able to track down my number 1 choice in colors which was the Speedway B also gave me the best price on my trade in and on monthly payments They were able to track down my number 1 choice in colors which was the Speedway Blue. I would definitely do business with them again. More

The dealership was remote from my home, but the price they quoted for a 2011 Prius II was the lowest I had received after surveying numerous local dealerships so I felt the trip to Massachusetts would be they quoted for a 2011 Prius II was the lowest I had received after surveying numerous local dealerships so I felt the trip to Massachusetts would be worthwhile. The salesman, Bryan Lavigne was expecting me and had a lot of patience explaining all the features of the vehicle, taking me on a test drive, etc. He also had to make three trips to Connecticut to register the vehicle as I was purchasing it by power of attorney for my wife. When my wife and I arrived to pick up the vehicle, he again went over the features of the car with my wife. More

Having had less than great experiences at other dealerships, we now deal only with the Herb Chambers Dealerships because we are consistently treated exceptionally well and always get the car for th dealerships, we now deal only with the Herb Chambers Dealerships because we are consistently treated exceptionally well and always get the car for the price we want to pay. At Herb Chambers Auburn Toyota we met Jimmy Eldean and were very impressed with his professionalism and knowledge. Most of all, he is a great people person and a super respectful salesman that listened to every one of our requests and then met them!! Get more people like Jimmy and you could double your sales with each one. He exceeded the good to great previous experiences we've had at Auburn. He completed the entire transaction within 2 1/2 hours from arriving with our trade-in to driving out with the new Corolla, which is what we requested when we arrived. He also showed us the entire dealership, service area, made first appt. and introduced us to the Manager in case we needed something and he was not there. What a complete package! What a pleasant experience! Jimmy is a credit to your organization! We will be back to Herb Chambers Auburn Toyota and specifically DEMAND that Jimmy be our salesman/broker. Thank you, Joan Hurley Paul Geary Northboro, Ma More

Matt was a great salesman. He took very good care of us. He was very professional and had excellent customer service skills. It was a pleasure doing business with Matt. We had dealt with a lot of sales peop He was very professional and had excellent customer service skills. It was a pleasure doing business with Matt. We had dealt with a lot of sales people recently while looking for a vehicle and we decided to buy from Herb Chambers because of Matt was so professsional and meet our needs. We hope that our future experiences with Herb Chambers will be as good. More

We had been looking for a used hybrid for several weeks when we connected with Matt P. at Herb Chambers. USED hybrids are very hard to come by, but Matt found exactly what we were looking for and had it br when we connected with Matt P. at Herb Chambers. USED hybrids are very hard to come by, but Matt found exactly what we were looking for and had it brought from another dealership. The car was in mint condition and the price was amazing! Matt was not only professional and sweet, he really went above and beyond. The dealership that originally had the car was out of state, so we were told that we'd have to complete the deal first and then Herb Chambers would aquire the title from the other dealership. It would mean a few day delay between buying the car, and being able to leave with it, title in hand. Matt actually made sure that someone went to that out of state dealership a few hours before we came in to buy the car. It was about 2 hours round trip, but his extra effort meant that when we arrived to sign the deal, the title was waiting for us and we were able to drive right off the lot! I would not only do business with Herb Chambers again, I would have to insist on dealing only with Matt P. More

This is my (3rd) Toyota from Herb Chambers of Auburn, and This is my (3rd) Toyota from Herb Chambers of Auburn, and for GOOD reason..... I've have always been treated very fairly, This is my (3rd) Toyota from Herb Chambers of Auburn, and for GOOD reason..... I've have always been treated very fairly, and never been forced into a sale I felt was not right!!!. My sales and leasing consultant Steve Wilbur has always stayed within the budget I'm looking for (being a father of three kids very important) and never tried to push me into a vehicle I cannot afford. As I stated before I'm a repeat customer and will continue to be in the future. More

As soon as I walked into the dealership i knew this was going to be different. The entire sales staff smiled and greeted me as they walked by even though they were busy with other customers...They even off going to be different. The entire sales staff smiled and greeted me as they walked by even though they were busy with other customers...They even offered me a refreshment on numerous occasions. The Sales Managers were very attentive to my needs and made good on the promise that they would "help me buy a car...not try and sell me one". This was the best car buying experience I've ever experienced. Special thanks to Shawn Merrick for not giving up! Congratulations to Dan Bortolussi for having the BEST sales team in the car business. More

A few weeks back I started my search for a new Tundra. I knew what I wanted in the truck and it was very specific (color, trim, interior, upgrade packages) and I was able to locate it at Herb Chambers in Au knew what I wanted in the truck and it was very specific (color, trim, interior, upgrade packages) and I was able to locate it at Herb Chambers in Auburn. I started some preliminary talks with a few folks there and then had to put my purchase on hold for a bit. I called the dearlship this past Friday to see if they had the truck still. They mentioned they sold it but they had gotten a similar one to replace it. I went down to the dealership Friday night to check it out. When I got there I was greated at the front desk and after a few mintues Matt came up to help me. He was able to pull my file up from the previous time I was there and was able to locate the truck I had come to see. We talked some initial numbers and then decided to go look at the truck. We found it at the back of the lot surrounded by the snow we recieved the night before and the previous few weeks. Matt offered to have us take it for a test drive and after about 15 minutes of clearing off all the snow on the truck in dress slacks, shoes and a tie we were ready to go. Turns out we could not get the truck out of its spot due to someone's car being parked directly behind it. We could not find the owner of the vehicle but after some manuvering he managed to get the truck out. By this time it was 6 oclock, closing time. I asked him if he wanted to continue tomorrow and he said it was up to me, he didn't mind staying later to help me out. After taking it for a pretty lengthy test drive we got back to the dealership well after closing time and almost everyone else was gone except the cleaning crew. I talked with him for a bit longer to lock down some final numbers and then asked if he knew what I would be able to get for a trade. He said he would find out and was able to track down a manager who was pulling out of the parkinglot. Jeff, the manager, who was leaving came back and was able to appraise my car, work with Matt and I and was able to get the truck to the number I wanted to pay. I left a deposite and told them I would like to pick it up Saturday or Sunday. I had asked for running boards to be put on and was told it may take some time because service was pretty busy on Saturdays so I may have to pick it up Sunday. My weekend plans changed Saturday morning and I really needed to pick it up then or would not be able to for the next few days. I called Matt in the morning and informed him of this and he said he would check in with service and see what he could do. I recieved a call back and was told that the truck would be ready for 3 oclock for me. I went there at 3 and Matt was pulling it up to the front of the dealership just as I was walking in. We finished all the paperwork up and I drove away that day with my new Tundra. Matt and Jeff were great to work with and I appreciated all the help throughout the process. From the staying late Friday night, brushing off snow in his dress atire and the rushing to have everything set for me on Saturday I was very pleased with my experience. Matt answered all my questions I had and was able to get everything I needed done in a short amount of time. I never felt pressured or as if I was being sold something like you do in some dealerships. I would reccommend anyone to Matt and did just that Monday night when my neighbor saw my new Tundra and wanted one as well. More