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Herb Chambers Toyota of Auburn - Service Center

4.9

116 Lifetime Service Reviews

809 Washington St, Auburn, Massachusetts 01501

116 Reviews of Herb Chambers Toyota of Auburn - Service Center

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January 15, 2019

"Good service"

- Sue178

Brought care un for oil change. Everyone was on point. The sales person made us a key for the car we only had one key. Didn’t run into any problems

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Fouad Faris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lauriann Tambone
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 12, 2019

"My experience was exceptionally great!!.."

- Lukie111

Mr. Fouad Faris was an excellent assoate that help me with closing the deal with my 2019 Toyota Highlander XLE which I loved so much, Fouad is an excellent asset to Herb Chambers of Auburn!!!..

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Fouad Faris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Shawn Merrick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Stephane Jovin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Zuleika Lopez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 09, 2019

"Exceptional service"

- NonnieM

Dropped my Highlander off for routine maintenance as well as issues with one of the tires. Chan listened to my concerns, assured me that it would be addressed, and that the work would be done in about an hour. About a half hour later the car was done. Service was fast and my tire was fixed. A great team effort!

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chan Nguyen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 09, 2019 -

Herb Chambers Toyota of Auburn responded

Thank you for providing your feedback. I'm pleased to know that your service appointment was a positive one! Best, Dan Bortolussi, General Manager.

January 08, 2019

"Great service. "

- CindyH

Service was Quick and efficient. I was taken in right away and was done in very little time. Everything on my list of requests was addressed.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 08, 2019

"New tires "

- DEB

Every thing was explained upfront and I had a loaner car. Service was done in a timely manner. Everyone was very polite and very good

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Martin Dodd
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 08, 2019 -

Herb Chambers Toyota of Auburn responded

Happy to know that you had a 5-star experience! Thank you for your review. -Dan Bortolussi, General Manager.

January 07, 2019

"Always a positive experience at Herb Chambers Auburn"

- Maureen9

Martin is always a pleasure to work with. The new waiting room is very nice and inviting. It is easy to schedule appointments and the wait time is minimal.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Martin Dodd
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 31, 2018

"Good news"

- happy squeaky

I went to the dealership after my 2 year Toyota Care had expired.I hadn't put enough miles to have my oil changed, so it was just having the tires rotated and check all the fluid levels. The brakes were checked and the tires also.I was told that everything looks good and they would see me in 6 months for an oil change service.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chan Nguyen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 31, 2018

"2nd service of new Highlander"

- JA65

The 2nd service of the Highlander I purchased last year went smoothly. It took less than an hour and the waiting room was pleasant. No complaints.

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Customer Service
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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 15, 2018

"Great service"

- Luka

Great service and best advisors,Chan . Was informative and helpful. I would recommend this dealership to my friends and family. I will see you for my next service.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mateo Lako
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
James Banach
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Alyssa Baril
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Martin Dodd
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chan Nguyen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lauriann Tambone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Andi Xhacka
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dylan Hoang
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dhimitri Lako
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Amanda Rossi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 11, 2018

"Trip Service"

- Judi Judi Judi

I was doing a driving trip to Orlando from MA at the beginning of December. I always have Herb Chambers Techs give me the green light before heading out for a trip like that..... Happy to report I drove for 23 hours down and back with no issues.... Appreciate the friendly stress free service. Judi

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alyssa Baril
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 11, 2018 -

Herb Chambers Toyota of Auburn responded

Happy to hear that Judi! Glad we provided you with great customer service, and you had a safe trip! Best, Dan Bortolussi, General Manager.

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