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Herb Chambers Toyota of Boston

Boston, MA

4.4
1,103 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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32 Brighton Ave

Boston, MA

02134

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Showing 1,103 reviews

February 25, 2024

Excellent A+ service from the entire team! Vehicle is in amazing shape for a great price. Very happy with my experience will come back again for future purchases. More

by Jeffrey P.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christos Pesirides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted
Feb 26, 2024 -

Herb Chambers Toyota of Boston responded

Jeffrey, we're delighted to know you had an A+ experience with our team at Herb Chambers Toyota of Boston. We look forward to assisting you again in the future!

February 24, 2024

Super long wait times for minimal service and they always try to upsell you and charge you more for stuff you don't need or can get cheaper eslewhere. More

by Ajv318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tereza Guzman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Herb Chambers Toyota of Boston responded

I'm sorry to read about your experience with the long wait times and feeling upsold. We aim for transparency in our services, so it's concerning to see we've left a different impression. I'd appreciate an opportunity to discuss this further with you if you're willing - please reach out at your convenience. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

February 23, 2024

Toyota care is a scam. There’s no care for the car in the first 2 years or 25,000 miles- first oil change is not accomplished until 10,000 miles. That makes no sense. They More

by NotbuyingacarfromHerbChamberseveragain
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua Peled
1.0
This rating includes all reviews, with more weight given to recent reviews.
Haider Amin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Riad Tubashait
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rivas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Giancarlo Bonet
1.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Chery
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Fraser
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Naeem
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2024

Great service. Quick service on Wednesday, maybe the same for most of the Monday to Friday. More

by KeiKei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Herb Chambers Toyota of Boston responded

We are so happy that our Herb Chambers Toyota of Boston team earned your five stars. Thanks, Keikei!

February 06, 2024

Great communication and ease of purchase . Professional staff throughout the whole purchase experience. Would recommend to anyone looking for a new car purchase . More

by eiregirl30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christos Pesirides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stefania Damato
Feb 07, 2024 -

Herb Chambers Toyota of Boston responded

We appreciate your recommendation and are glad to know you had a seamless purchase experience with us at Herb Chambers Toyota of Boston. Thanks for the positive feedback! Have a great ride!

February 05, 2024

Our Rep was Mu and he was so genuine, informative and helpful. I never felt any pressure from him. Just an amazing and comfortable experience! More

by hh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Osamu
Feb 05, 2024 -

Herb Chambers Toyota of Boston responded

We're delighted to know that Mu provided you with a comfortable and informative experience at Herb Chambers Toyota of Boston. We appreciate your feedback, thank you for sharing!

February 03, 2024

It’s was a great customer service, good environment, more convenience time , also place to relax More

by ali b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Alcantara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Herb Chambers Toyota of Boston responded

Ali, we appreciate your positive feedback and hope to serve you again in the future. Safe travels! - The Herb Chambers Toyota of Boston team

January 23, 2024

Sean and Dean are both wonderful and efficient. Always courteous and always on the ball. They are of huge value to the establishment More

by gleesonr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Li
Jan 23, 2024 -

Herb Chambers Toyota of Boston responded

Gleesonr, it's great to know that Sean and Dean provided you with such efficient service at Herb Chambers Toyota of Boston. We appreciate your feedback!

January 21, 2024

I expect more and better service in the new year 2024. .my recent visit was ok. More

by Yihdegohagos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The lady in the customer service is excellent.
Jan 22, 2024 -

Herb Chambers Toyota of Boston responded

Thank you for your business and the review. I'm sorry to hear that your recent experience wasn't up to our usual standards and encourage you to contact me directly if there's any specific feedback you'd like to share. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com

January 21, 2024

Easy to work with , helpful and informative . Always on time , and trues to accommodate your schedule More

by harveyberman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Herb Chambers Toyota of Boston responded

Harvey, we're glad to know you found our team at Herb Chambers Toyota of Boston helpful and accommodating. Thanks for the positive feedback!

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