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Herb Chambers Toyota of Boston - Service Center

Boston, MA

4.4
438 Reviews

438 Reviews of Herb Chambers Toyota of Boston - Service Center

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February 24, 2024

Super long wait times for minimal service and they always try to upsell you and charge you more for stuff you don't need or can get cheaper eslewhere. More

by Ajv318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tereza Guzman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Herb Chambers Toyota of Boston responded

I'm sorry to read about your experience with the long wait times and feeling upsold. We aim for transparency in our services, so it's concerning to see we've left a different impression. I'd appreciate an opportunity to discuss this further with you if you're willing - please reach out at your convenience. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

February 23, 2024

Great service. Quick service on Wednesday, maybe the same for most of the Monday to Friday. More

by KeiKei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Herb Chambers Toyota of Boston responded

We are so happy that our Herb Chambers Toyota of Boston team earned your five stars. Thanks, Keikei!

February 03, 2024

It’s was a great customer service, good environment, more convenience time , also place to relax More

by ali b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Alcantara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Herb Chambers Toyota of Boston responded

Ali, we appreciate your positive feedback and hope to serve you again in the future. Safe travels! - The Herb Chambers Toyota of Boston team

January 22, 2024

Sean and Dean are both wonderful and efficient. Always courteous and always on the ball. They are of huge value to the establishment More

by gleesonr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Li
Jan 23, 2024 -

Herb Chambers Toyota of Boston responded

Gleesonr, it's great to know that Sean and Dean provided you with such efficient service at Herb Chambers Toyota of Boston. We appreciate your feedback!

January 21, 2024

I expect more and better service in the new year 2024. .my recent visit was ok. More

by Yihdegohagos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The lady in the customer service is excellent.
Jan 22, 2024 -

Herb Chambers Toyota of Boston responded

Thank you for your business and the review. I'm sorry to hear that your recent experience wasn't up to our usual standards and encourage you to contact me directly if there's any specific feedback you'd like to share. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com

January 21, 2024

Easy to work with , helpful and informative . Always on time , and trues to accommodate your schedule More

by harveyberman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Herb Chambers Toyota of Boston responded

Harvey, we're glad to know you found our team at Herb Chambers Toyota of Boston helpful and accommodating. Thanks for the positive feedback!

January 09, 2024

Always feel welcome. I commend them for their wait area on the service floor. I miss those muffins though. Another thanks to Covit. They have a wait area down on the grou More

by DaForce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Herb Chambers Toyota of Boston responded

We're glad to know you've had positive experiences with us at Herb Chambers Toyota of Boston. We appreciate your patience during busy times and we always strive for improvement. Your feedback is valuable, and we look forward to assisting you in the future when it's time for a new car!

January 06, 2024

8:08 ^ Messages Hero chambers loyota or boston Your Review • 15 Word Minimum Consistent great service; came in for scheduled maintenance and inspection sticker. Sean delivers great customer care and i More

by Wong.donna88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Herb Chambers Toyota of Boston responded

We're glad to know you had a great experience with Sean and our team at Herb Chambers Toyota of Boston. We always aim for top-notch service, so it's wonderful to hear that we hit the mark during your visit!

January 04, 2024

First thanks so much for everything all in front customers service people their are like family and friendly More

by 09noah18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Herb Chambers Toyota of Boston responded

Hey Noah! We're delighted to know that you felt like family during your visit to Herb Chambers Toyota of Boston. Thank you for choosing us! We'll see you next time. Safe travels!

December 21, 2023

Sean was great and service was smooth. I did not wait much and I am happy with the results! More

by Angy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Herb Chambers Toyota of Boston responded

We're so happy you experienced five-star care here, Angy! Thank you for coming to see the Herb Chambers Toyota of Boston team for your automotive needs!