Herb Chambers Volvo Cars Norwood

We have done business with Herb Chambers Volvo for many years however our last experience was not positive. When I called to make a service appointment, I told them what I wanted done- it was work that the years however our last experience was not positive. When I called to make a service appointment, I told them what I wanted done- it was work that they had identified on a previous visit and that I had been getting reminders about. When I arrived, the part had not been ordered and so I had to schedule another appointment for the following week. I have no complaints about the help I received from the service agent but there should be a system that ensures when an appointment is made for specific work, that they parts that are needed are in stock. The loaner car that I used was not clean on the inside which was disappointing. I had asked to get a quote on the car in anticipation of selling it. The used car manager treated me very poorly. I don’t believe he looked very carefully at the car because he didn’t notice the new tires. He hadn’t looked up our service record to see that we have always had all of the service done at the dealership and everything was up to date. It was very disappointing to be treated so poorly when we have been long term customers- we worked with Dalzell Volvo before Herb Chambers took over the dealership. More

This dealership was so so clean. They were quick attending to their clients As a curtesy they washed my car. That said so much to me. They care about their product. They were quick attending to their clients As a curtesy they washed my car. That said so much to me. They care about their product. More

Honest, reliable, competent, accommodating, extremely nice. Long relationship with them (including Dalzell, 38 years). The service department is excellent. nice. Long relationship with them (including Dalzell, 38 years). The service department is excellent. More

I Cannot be more pleased with Volvo Cars Norwood. Even though I have Jaffarian Volvo down the street from where I live, decided give Volvo Cars Norwood a try, after seeing a pop-up ad online for the Even though I have Jaffarian Volvo down the street from where I live, decided give Volvo Cars Norwood a try, after seeing a pop-up ad online for the exact CPO unit I was looking for. I Was fortunate enough to be in touch with Andrew Pritchard” I think he’s one of the managers”... he really went out of the way to make the deal happen. I ended up trading in my previous XC90 for a "new" CPO 2019 XC90, with low miles. Felt that I was given a fair trade in value for my previous unit and was offered a reasonable / acceptable deal for the new one. Andrew really made sure that I was completely satisfied. When looking for my next Volvo, it will be a no brainer to once again give my business to Volvo Cars Norwood and specifically use Andrew’s expertise... he rocks! More

Dealership is usually excellent but is currently undergoing a crisis in management of repair/shop ops! Too few techs. Poor scheduling of customer vehicles. Service writers take in business but sh undergoing a crisis in management of repair/shop ops! Too few techs. Poor scheduling of customer vehicles. Service writers take in business but shop can’t produce results. Service writers don’t keep customer appraised of problems and customer forced to take back car w/o repair even started. Dealership should be ASHAMED of damage to reputation! Volvo NE also appears to share blame! Forcing dealer to strip techs out of shop to get electric vehicle training! More

They handled the issues with my loaner quickly and with no added stress to me no added stress to me More

Overall an excellent experience. Professional with accurate estimates and answered all my questions. Nice waiting area Professional with accurate estimates and answered all my questions. Nice waiting area More

Knowledgeable about my car and service needs. Very helpful and positive. No real sales service pressure. Bright clean modern waiting areas. I’ll return! Very helpful and positive. No real sales service pressure. Bright clean modern waiting areas. I’ll return! More

Herb Chambers Volvo is very welcoming and I would say the service is superb. Peter who was my go to person could not do enough, just excellent service. service is superb. Peter who was my go to person could not do enough, just excellent service. More

Nice people, great service. They make you feel as you are the only customer there! They make you feel as you are the only customer there! More