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Herb Chambers Volvo Cars Norwood - Service Center

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12 Lifetime Service Reviews

825 Providence Hgy, Dedham, Massachusetts 02026

12 Reviews of Herb Chambers Volvo Cars Norwood - Service Center

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July 19, 2016

"Great experience !"

- Garry

Great dealership and service. I love the new location - customers lounge is great! Thank Colin for all the accommodation and assistance to get our vehicle serviced. Service team went far and beyond to get my car fixed.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 19, 2016 -

Herb Chambers Volvo Cars Norwood responded

Thank you, Garry, for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! I’m so pleased to hear that Colin proudly represented this dealership and provided you with such great service. Thank you again and we look forward to serving your automotive needs for many more years to come! Sincerely, Scott Brothers, General Manager

July 24, 2015

"Sherlock Holmes of Maintenance"

- Pastor Steve

Our older Volvo wagon needed detectives to diagnose its maintenance needs. Colin Ayers, David Dorion, Mike Profenno and Matt Garron went the extra miles literally to diagnose and road test. Now we can pass it along to our son in confidence. Thank you!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matthew Garron, Michael Profenno
Jul 28, 2015 -

Herb Chambers Volvo Cars Norwood responded

Thank you, Pastor Steve, for taking the time to share your feedback. We're thrilled that you enjoyed working with our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Scott Brothers, General Manager

June 16, 2015

"Basic servicing visit"

- Footydude15

I've been dealing with herb chambers Volvo of Dedham for a long time, long before herb chambers purchased them. For someone who doesn't know a lot about cars at all what they do best is explain things in perfect English for me that I understand. Mike, Colin, and Matt are usually the three I deal with most and I can't say anything other then how exceptional and great they are. The best part about them besides making something complicated seem simple is just that they are real human beings. A lot of places you go to pretend to be know it all and follow a script. Not these folks. They are the most genuine around and are easily the most knowledgable. Herb Chambers are very lucky to have such quality employees who care and put the customers needs first above their own.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Profenno , Matthew Garron
Jun 17, 2015 -

Herb Chambers Volvo Cars Norwood responded

Thank you for taking the time to share your experience. We're thrilled that you enjoyed working with Colin, Matt and Mike, they are certainly a wonderful assets to our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Scott Brothers, General Manager

December 30, 2014

"Efficient. Enthusiastic. Friendly. Outgoing "

- steven123

I spoke to Amanda Mikhail she was one of the Mangers at Herb Chambers Volvo of Norwood. She was such a pleasure to talk to, very friendly when greeting me at the door as was the rest of the employees. They were friendly and inviting and had a great selection of inventory. I will definitely be back there for service.

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Recommend Dealer
Yes
Employees Worked With
November 20, 2014

"Great 60,000 service"

- Stickler12

Just wanted to say Thanks to Colin for the smooth check-in, check-out I had this week when I brought my XC60 in for regular maintenance. As has been said by others, let me add that Colin takes the time to explain the details of the work that needs to be performed in a simple easy to understand way and doesn't feel he is finished until all my questions are answered. When my car needed to be kept overnight he called me early in the day to tell me, didn't wait till the end of his day-and then next day called me to tell me my car was ready. Great communicator, Thanks Colin Peter E

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Recommend Dealer
Yes
Employees Worked With
Nov 21, 2014 -

Herb Chambers Volvo Cars Norwood responded

Thank you, Peter. for taking the time to tell us about your experience. Hearing that Colin took such great care of you from start to finish is the kind of feedback we like to hear! Thank you again and we look forward to serving your automotive needs for many more years to come. Best, Scott Brothers, General Manager

November 19, 2014

"Colin Ayers: Outstanding Customer Service!"

- jwjoy

I would like to write a brief note to express my appreciation for Colin Ayers. Over the years, he has consistently provided outstanding customer service. He explains everything that needs to be done to the car in a calm and patient manner. When I leave the dealership after my car has been serviced, I leave knowing that I am a valued customer.

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Recommend Dealer
Yes
Employees Worked With
Nov 20, 2014 -

Herb Chambers Volvo Cars Norwood responded

Thank you so much for sharing your wonderful experience with Colin! It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future! Best, Scott Brothers, General Manager

September 25, 2014

"customer for life"

- teenamarie1989

I have been going to Volvo of Norwood for years..formally known as Dalzell Volvo. Every time I go there to either buy a new car or bring my car in for maintenance...I and my other family member are treated like royalty. What an amazing group of people. They are the most responsive, kindest, caring and trustworthy group of professionals in the industry. They don't ever say no. They are always there and willing to help and to make your experience the best it can be. Somewhere along the way this group formed this unbelievable moral compass that never waivers. They are kind, caring and honest. You have a problem..they are going to go to the ends of the earth to fix it. They treat us like family and I trust them with my life every time I get into one of their Volvos.. Yes. They are that spectacular! Shout out to Matt and Mike.. they and their team make it an extraordinary experience start to finish. Truly. I can't say enough about these amazing people. It really is all about relationships. I will never go anywhere else because of this exceptional team of professionals.

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Recommend Dealer
Yes
Employees Worked With
Scott Brothers, Michael Profenno , Matthew Garron
Sep 26, 2014 -

Herb Chambers Volvo Cars Norwood responded

Thank you for this feedback and for choosing Herb Chambers Volvo for your Volvo needs. Mike and Matt are valuable members of our team and I'm so glad you had the opportunity to work with them. Thank you for your continued business and support. If you have any questions going forward, please feel free to reach out to us at any time. Best, Scott Brothers, General Manager

February 08, 2014

"Their personalized service is exceptional, and they are..."

- Cstreat

Their personalized service is exceptional, and they are the reason I have continued to buy Volvo from this location since 1998. I appreciate their level of integrity and service.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matthew Garron, Michael Profenno
Feb 11, 2014 -

Herb Chambers Volvo Cars Norwood responded

Thank you for taking the time to share your encouraging words and kind recommendation of Colin, Matthew and Michael. At Herb Chambers Volvo of Norwood, we take great pride in surpassing any and all expectations you might have in your buying decision. We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with our team. We appreciate your business and look forward to serving your automotive needs for many more years to come! Sincerely, Scott Brothers General Manager Herb Chambers Volvo of Norwood

December 06, 2013

"The Service Dept. was very thorough and pleasant to deal..."

- dws217

The Service Dept. was very thorough and pleasant to deal with for my 45K service. But I have found that the constant Herb Chambers ad on the telephone whenever you call the dealership to be very tiring.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matthew Garron, Brian McHayle, Michael Profenno
Dec 06, 2013 -

Herb Chambers Volvo Cars Norwood responded

Thank you for taking the time to share this great review! I'm so pleased our team was able to offer you such a pleasant experience while your Volvo was being serviced. Thank you again and we look forward to ensuring your satisfaction for many years to come! Kind Regards, Scott Brothers General Manager Herb Chambers Volvo of Norwood

December 04, 2013

"For years my wife and I purchased Volvos thru the prior..."

- JAbromovitz

For years my wife and I purchased Volvos thru the prior dealership at this location (Dalzell). It was recently acquired by Herb Chambers. When I brought the car in for service I was happy to see that they had retained both Matt Garron and Colin Ayers, both whom always proved to be quite knowledgeable, competent, and pleasant. I needed service because my vehicle had a problem with the seatbelts on my Volvo S60 T6. They quickly determined that the seatbelts needed to be replaced and gave me a loaner--a virtually brand new T5. My vehicle was ready, when promised. And the work, as always, was done properly.

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Recommend Dealer
Yes
Employees Worked With
Dec 04, 2013 -

Herb Chambers Volvo Cars Norwood responded

Thank you for taking the time to share you and your wife's experience with Colin here at Herb Chambers Volvo of Norwood. We are so fortunate to have such wonderful customers and it's feedback like yours that lets me know our team is doing something right. I'll be sure to pass on your kind sentiments to Colin as I know he will appreciate your terrific recommendation. We truly value your business and look forward to serving all of your automotive needs for many more years to come! Best, Scott Brothers General Manager Herb Chambers Volvo of Norwood

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