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Herb Chambers Volvo Cars Norwood

Norwood, MA

4.8
937 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1120 Providence Highway, Rte. 1

Norwood, MA

02062

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Showing 937 reviews

June 08, 2021

Excellent service I recommend, and I certainly will be back. The explanation for the problem on my car was clear and Peter took the time to ensure I understood and knew the best solution to fix my car More

by alexanderdamp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Browne
Jun 09, 2021 -

Herb Chambers Volvo Cars Norwood responded

It was our pleasure to take care of everything for you! Thanks for being a Herb Chambers Volvo Cars Norwood customer, see you next time!

June 08, 2021

Made an appointment a month ahead, my car wasn’t even put on a lift for over 5 hours! A simple oil change took over 6 hours. They will try and say you have all this stuff wrong on your car even though noth More

by bobbyd0910
Recommend Dealer
No
Employees Worked With
David Dorion
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
Jul 21, 2021 -

Herb Chambers Volvo Cars Norwood responded

I regret to hear of the experience you dealt with while visiting our dealership. For the safety of our guests and employees we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. I can assure you that customer service is truly a top priority of ours. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Errol Gaudette - General Manager - egaudette@herbchambers.com

June 07, 2021

Excellent service by Colin, great communication by reception and the service advisors, and very accommodating with the timing of the service and the delivery of the car. Highly recommended. More

by gilarie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Herb Chambers Volvo Cars Norwood responded

We appreciate the great feedback about Colin and our team! Thanks for your business, from all of us here at Herb Chambers Volvo Cars Norwood and we'll see you next time!

June 04, 2021

Friendly sales team that is patient and willing to work with you on finding the right car on your terms. Great experience and would recommend them to others. More

by Stu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Young
Jun 07, 2021 -

Herb Chambers Volvo Cars Norwood responded

Reviews like this one make our day, Stu! Thanks from the Herb Chambers Volvo Cars Norwood team!

June 02, 2021

Purchased my car here and have continued to have it serviced there. They are knowledgeable, accommodating, thorough snd courteous. Would highly tecommend them to others. More

by BJJ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Herb Chambers Volvo Cars Norwood responded

We are so happy to hear that our team at Herb Chambers Volvo Cars Norwood can do so well for you! Thank you!

June 01, 2021

This dealership has been my go-to company for buying, servicing my Volvo’s over the years. Peter and Colin in Service are the best! The dealership provides superb customer service in all aspects of car More

by Chanel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Young
Jun 03, 2021 -

Herb Chambers Volvo Cars Norwood responded

It means so much to hear our team provides you with such excellent care! Thank you for the positive feedback! We'll see you next time! - Herb Chambers Volvo Cars Norwood

June 01, 2021

I had a pleasant experience while servicing my car. Was told exactly what the problem was and what needs to be fixed. It was a great experience. More

by Subhankar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Brown
Jun 03, 2021 -

Herb Chambers Volvo Cars Norwood responded

We appreciate you taking the time to leave us your review! We're so glad to hear we've helped make this a pleasant service visit! We'll see you at your next appointment! - Herb Chambers Volvo Cars Norwood

May 30, 2021

We made an appointment to see a specific car, and arrived on time. We then waited 20 minutes for someone to dig it out of storage so we could test drive it. One employee named Mike was rude to us when we ask More

by Disgruntled
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike, Patricia Young
Jun 14, 2021 -

Herb Chambers Volvo Cars Norwood responded

We appreciate your feedback and regret to hear you've had a less than stellar experience. Our team strives for better and uses this information to improve. Please reach out to me so we can hear more about this and make this right. Thank you, Errol Gaudette - General Manager - egaudette@herbchambers.com

May 29, 2021

Good people and good service. Have bought cars from this dealer for several years. Good scheduling and use of loaner car is big help and appreciated More

by Volvo lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Brown
Jun 03, 2021 -

Herb Chambers Volvo Cars Norwood responded

Thank you for your years of business with us at Herb Chambers Volvo Cars Norwood! We're glad to know you can always count on our team.

May 28, 2021

It does not get any better than the Herb Chambers Volvo dealership in Norwood. My service manager (Colin Ayers) is the best! I have had the best service I could ever ask for. He is very pleasant and profes More

by Steph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Herb Chambers Volvo Cars Norwood responded

Steph, Thanks for the five-star rating and kind words! We're so glad Colin and our team made this visit memorable! We look forward to seeing you at your next appointment! - Herb Chambers Volvo Cars Norwood

Jun 02, 2021 -

Steph responded

You are so welcome! I bet all of your Volvo customers think the same way! It is always a great experience. I am still in awe that you saved my car last August when I got into the bizarre flash flood and the engine died! Colin knows this car belonged to my older sister 5 years ago when she passed away, and how precious it is to me. You guys ROCK! Thank you for always taking good care of me and my car. I would never go anywhere else! Stephanie Tribuna

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